"he was very professional and concerned about our heat/air system"
"Technician was on time and appeared knowledgeable and took care in his work."
"Technician did a good job, explained what he was doing. Covered all bases."
"Technican was here at the time he should have been, Went right to work, "
"Prompt, efficient, friendly, answered questions"
"Very courteous and professional."
"Eddie came out late on Good Friday afternoon, diagnosed the problem, got the heat pump temporarily working again, and then the next day fixed the problem by putting a new...
"Technician was prompt. Introduced himself then got right to the task at hand. Explained in detail things that he checked relating to cooling unit. "
"the co does a very good job .I have be went them since 2004"
"Service was timely and all questions were answered."
"The technician was very friend and knew his job well."
"Technician was very through and considerate. He was also very helpful when I asked about other services provided by TVSE."
"Prompt, reliable service... knowledgeable and courteous technicians."
"Everyone was very helpful in setting up the appointment and the man was on time and very polite."
"Easy to set up. Excellent work. Polite and thorough technician, "
"Efficient technician "
"Jeff was very courteous, nice, professional and friendly. He took care of the problem very quickly. "
"Eddie was very efficient at his job and helpful with all my questions"
"leave room for growth
"Technicians are punctual, courteous, knowledge, and very helpful."
"The technician is prompt, polite and thorough."
"I have always been satisfied with all of the technicians who have serviced our heating/cooling units. However, we are not satisfied with the sales rep who sold us our do...
"your tecnician was very courteous and professional"
"I really like him "
"He took his time and we think checked everything out. "
"There on time. Gave a complete checkup and explained what he was doing."
"Scheduling was easy. Technician was prompt, courteous and efficient. He put on booties before entering my home and explained what needed to be replaced. "
"AS USUAL, YOUR TECH IS VERY PROFESSIONAL"
"Igniter on furnace failed on a Sunday morning when weather was cold. Service man had new igniter on truck. Part would not be available to purchase on a Sunday, but luck...
"Very pleased with the technician, who did a thorough evaluation of my a/c / heating system."
"Courteous, knowledgeable technician."
"Informative technician, explained upcoming maintenance, completed visit in a timely manner. "
"Robert was very professional and worked efficiently and quickly"
"Excellent service every time anytime!"
"He was on time and took the time to explain what he was doing."
"Tech on time. Explained everything and asked if I had questions. Always covers does "
"The tech was very familiar with the system and how they worked. He was also informative and provided several useful tips. "
"Justin called ahead. Did a very thorough job. Explained everything to me clearly."
"I had service within two hours of my call, the technician was professional, and my problem was solved."
"Your technician was professional, courteous and knowledgeable. Arrived within allotted time frame."
"He was very thorough, on time and courteous"
"Polite tech. Called ahead."
"Very nice, courteous, knowledgeable rep."
"The guys are always on time and do a great job."
"Very reliable service "
"Technicians are polite, professional, and knowledgeable."
"Eddie (Robert) arrived promptly, diagnosed and fixed the problem quickly. He was friendly, courteous and knowledgeable. "
"The service representative, Mr. Hayes, was very professional and personable and he took time to really look over our system and explain his findings to us."
"Very professional "
"Found technician very knowledgeable and courteous. "
"Courteous efficient service"
"Very satisfied with this company! Recommend to everyone!"
"On time, very efficient - did a good jobl"
"They were very prompt, polite, and helpful to me when I had no new filter. Very knowledgeable."
"On time and very pleasant"
"Rick came on time did is job I would ask for him again"
"Office and workers knowkedgeable, courteous, and helpful"
"Job well done clean and efficient."
"He was very JEFF was very professional got the thermocouple changed and got the furnace going - made sure it would not fail by turning thermostat way down so furnace shut...
"We have been customers of yours for a long time. It has been very good for the annual cleanings. Also we have needed service a couple of times for a problem and you ha...
"Service person was courteous and took the time to really check things out."
"Except for the fact there was a new furnace, you would not know that anyone had even been there "
"your technician was very courteous and informing "
"courteous, knowlegable. professional"
"he was very prompt and very courteous and did a good job."
"I have a maintenance agreement, and the last visit was part of this agreement. My humidifier pad was change without notifying me first, then I was given a bill for $64 fo...
"Did a good job"
"Technician responded p[promptly and quickly diagnosed and fixed problem,"
"Service was on time, very efficient and clean. Technician was knowledgeable and did what needed to be done. "
"He called before coming. He was on time, he used his shoe covers. He asked if I had any questions and he set the thermostat back to its original setting."
"Great tech. Took time to review instructions for humidifier operation."
"Very knowledgeable friendly and helpful"
"He did a very good job."
"The technician told us our humidifier wasn't working and was going to check to see if it was still under warranty (which it should be) and get back to us so we can get it...
"Great service. "
"THE SERVICE EXPERT WAS PLEASANT AND THOROUGH "
"Cleaned the gas jets, filter, thoroughly checked out entire heating system."
"They came fast and fixed the problem"
"Service was timely and on tech was great"
"The Service Rep was on time, well spoken, polite, informative, and took extra time to discuss the unit controls with me. Making sure I fully understood little things such...
"Effective and polite technician. "
"very professional, knowledgeable tech that went out of his way to explain thermostat auto mode"
"Very courteous and knowledgable"
"Both technicians were knowledgeable, businesslike and efficient."
"Not only is Jeff Beaver a splendid technician, he is probably the most reliable and efficient technician there could be! Remove him from the equation and we start all ove...
"The serviceman was on time and tried to do a good job. It was very cold and I appreciate his efforts. He didn`t give me a printout of the work done but did say the fan ma...
"My svc tech, Chuck Hayes, is the BEST! Very polite, knowledgeable, and gives me any info I might need to know. He's always pleasant never grumpy! So glad I went with Svc ...
"Robert was very thorough and did a great job"
"Easy to contact and good service"
"Technician was on time. Very courteous. Got to the task and finished in timely manner. Very thorough in explaining his performance. Was his first visit to our residence. ...
"The technician explained everything and gave me the options available to help me decide."
"Teays Valley Heating & Cooling kept their appointment (the tech actually called ahead to see if he could come early), he worked promptly and neatly. I had several questio...
"On routine maintenance visit, identified a dangerous condition and promptly arranged to provide a temporary fix until such time as the necessary supplies could be ordered...
"service technician very polite and thorough in his work"
"Mark was very nice giving appraisal and the installers, jason and jason were the nicest and most profession hard workers I have ever dealt with."
"The technician provided the usual excellent service."
"The technician was very professional and I believe he did a good job. "
"On time… very professional and curteous."
"He was curtious, professional, just real good guy,"
"Timely, accurate, excellent technician."
"Tech courteous and apologized for being a little late. GPS sent him to another address."
"he arrived on time. was polite and covered his shoes when he entered the home.
"polite checked it out real well"
"Service was done thoroughly and in an efficient manner.
Technician was helpful. "
"very friendly and knows what he is doing"
"Efficient, Knowledgeable ,gave advice on dimming thermostat "
"The agent arrived on time. He was polite and professional. "
"Courteous and flexible."
"Timely service provided in a professional manner"
"Always get great service"
"excellent service .... on time ...very polite and knowledgeable... "
"Showed up on time, did great work in a timly manner. "
"The technician took the time to diagnose and resolve my problem."
"Dustin - Service Tech - did a thorough job. Was neat and clean. Explained things to me."
"Very professional and thorough"
"The crew always like family. Polite, fun & actually like their jobs."
"Was what I expected."
"I don't know why I bother to answer this survey. The last one that I answered I asked to be contacted about something that I thought was not right and I heard nothing fr...
"he arrived on time; told me what was going on and offered other services."
"Fast and great service"
"Very through and professional"
"Great service, friendly workers"
"The technician did an excellent job."
"service was thourough and no problems found"
"Have always receiced quality and professionl service from Technicians"
"The technician was very knowledgeable and helpful"
"Technician was very professional, came on time, was very polite and thorough."
"Came on time, got to work, explained what he was doing, got it done and left."
"Service person took his time and did not seem rushed"
"Eddie does great work."
"Very professional service"
"Tec was nice and did is jib"
"The service rep did a very good job....he talked to me about some recommendations concern my filters and we discussed my continuation of a 2 year service contract."
"Did not complete job as promised."
"The technician is always knowledgeable and polite"
"very satisfied. This young man has been here before. He is very professional, competent, and so pleasant and mannerly/"
"Ricky is always polite and understanding. Does a great job. I bought another carbon monoxide detector today just to be safe. Kidde Nighthawk technology, after research...
"Tech did it seem too experienced"
"Came on time, did the inspection, gave an oral report"
"Technician was friendly, knowledgeable, and efficient."
"Technician called before he came, was very polite and friendly, seemed very knowledgeable. "
"punctual and efficient"
"Technician a great young man! He's efficient, informed, friendly and a pleasure to know. "
"The service technician was very professional and did his work quickly."
"Eddie always does a very professional service and is prompt and thorough. "
"jeff the tech was very professional, and I found that working with brett over pricing was very good."
"The service technician got my furnace working properly. **** Since I was not given a chance to offer an option in words, I will do it here. I was charged $67 just to pu...
"As in the past, I trust that the service will be done correctly and professionally. In this day and time that is a good feeling. I hope it continues in the future."
"The technician was friendly,knowledgeable and answered all my questions."
"Technicians are always professional and considerate and problem solving oriented with the goal of saving me money."
"Friendly and very stisfied with service given. "
"The way my question were answered "
"They were terrible to deal with. Never came when they said, added extra charges. The last technician we had was wonderful. Your manager needs to learn how to run a busi...
"Technician courteous and professional. Performed checkup in a timely manner."
"I have used your company and so did my parents. Never disappointed in any way."
"The service technician answered all my questions. "
"The technician was very thorough and very pleasant."
"Tech was friendly, curious and thorough "
"technician was very knowledgeable and did excellent work"
"The technician was thorough and professional and went to extra pains to check the inside coil, and all the other important parts of my system."
"Met all expectations. And he informed me is the status of my equipment"
"Provided feed back on system and offered a suggestion on a possible improvement."
"Technician called 20 minutes out, arrived on time, was extremely competent in his craft and gave our system a complete going over. Ready for the heating season!!!!"
"The serviceman was very polite and professional."
"I am satisfied with the service. "
"My technician said I should have louvered doors for the closet where the inside unit resides because of the intake vent in that closet. No one mentioned this before. I ha...
"on time and efficient."
"I don't feel what service i received was nearly worth the what I paid at 89.95 per unit, I don't think much is done to warrant the cost. If I have a failure, I don't thin...
"technician was professional and courteous"
"Professional, explained everything he did. Friendly, introduced himself."
Very knowledgeable/ competent?"
"Very knowledgeable and professional"
"Technician was very professional, courteous, answered all my questions. Also, Technician had been here before and I was very satisfied with service at that time also."
"All seemed to go well. Helpful info provided. "
"Excellent service and very nice technician."
"The tech told me what he did how the machine was working and etc"
"Came the day that I called for tune-up. Technician explained everything well."
"After working at Teays Valley heating for over 20 years I know the level of service I will receive and what techs to ask for. "
" Seemed well-versed with cleaning furnace and outdoor compressor. He seemed very interested in doing a good job "
"Quick efficent and friendly personel,"
"Professional and efficient "
"The technicians are always very nice, polite, knowledgable and respectful of our home. Always willing to answer questions, be patient."
"Jeff was very informative and thorough in the service."
"He did excellent work, pleasant and on time."
"Quality work provided on time. "
"Service is quick and efficient"
"The technician was professional and explain all that was done. "
"Very courteous and knowledgeable in the field answered any questions I had. Showed up in a very timely manner"
"They are always good"
"On time and professional service."
"Prompt response to problem. Technician was there when promised and work completed efficiently."
"Appreciate the service on a Saturday of holiday weekend. Took care of problem
quickly and politely"
"Professional and trust worthy"
"Check units throughly and answered questions regarding mold"
"Arrived on time.
Diagnosed and fixed issue quickly."
"There is no doubt that Jeff Beaver is one of the most competent, reliable and courteous technicians I have ever had the pleasure of knowing. You can put that in print if ...
"I have always used your services and never had a reason to complain.
the technicians are always within their time limit and are friendly and polite. They discuss thei...
"ON TIME , PROFESSIONAL,QUALITY WORK ."
"Service man was very nice and did good job"
"Courteous, knowledgeable, kept informed "
"Prompt and very friendly. Remembered issues and recommendations from earlier visits."
"Your tech are always neat, considerate, timely, and helpful."
"Our unit is getting pretty old, but we can't afford a new one right now. the tech checked it out and gave us some well need tips on how to keep it running fora while."
"Knew what he was doing. "
"Technician was kind, answered all my questions, and determined to find the solution to my unit's problem. He ordered a couple of parts and came back to install them. So...
"Still waiting on filter that I already pd for"
"Professional, courteous, and knowledgeable
You should consider him an asset to your company
"Prompt service. Technician didn't take long to determine the problem."
"Robert was very courteous and friendly. He completed the work very efficiently. My husband and I were well pleased with his attention to detail and answered any concern...
"PROBLEM WAS FIXED QUICKLY AT NO COST"
"Your associate was very professional and polite. He also explained details Concerning the furnace. Very impressed. "
"Professional and courteous "
"Where's 11 ??? Jeff Beaver is THE MAN as far as I'm concerned when it comes to maintaining our two residential heating & cooling systems. Cab I recommend him for a pay ra...
"Technician took time to explain all workings of our system and where problems may occur in the future. Nothing needs to be done at this time."
"Very fast and accurate service. Problem solved first trip. "
"he knew his job, but the skuttle humidifier isn't working when the heat is on.
they normally check this in the fall. It was working all last season.
"He fixed the unit and told us how we could pay 15 a month for 2 service calls per year. which is less than having 2 calls per year. "
"ThEye did good work, wereally polite and respectful."
"Jeff was very prompt, and efficient as well as informative."
"Technician was there when scheduled. Checked what was needed, offered to be accompanied and made a recommendation for improvements."
"very pleasant, professional rep"
"my wife said the tech was very nice and professional"
"The workers have been very friendly and helpful to me in explaining what they were doing and what needed to be done"
"The technician was knowledgable, answered all my questions, was polite and did a professional job serviceing my system. However he forgot to turn on the system before he...
"Great job and employee"
"Efficient and checked out hot water tank for age. Provided info that you also sell them!"
"Very pleasant young man and very courteous. Explained what he was doing before he did it."
"Very professional and customer service oriented."
"Excellent customer service!!!"
"The technician was very courteous and arrived on time after calling first. He was very respectful of our home and did the tune up on our systems in a professional and th...
"Jeff did what was needed"
"He was fast, efficient, and fixed the problem."
"Cleanly, courteous, thorough, pleasant."
"They always do a good job"
"Mr. Jeff Beaver has been our regular service technician for many years now and his work is outstanding! It is, in short, thanks to Mr. Beaver that we have continued to en...
"Technician was thorough, informative and professional. Went extra mile to seek solution to a problem with system,"
"we had a courteous, helpful, knowledgeable technician who was prompt, did the work and left."
"very courteous, knew what his job entitled."
"Very responsible, reputable and quality service."
"Polite, Prompt & Professional"
"The technician was friendly and professional. Arrived on time."
"Alex was very competent and knew what to do."
"He looked at the whole system"
"Friendly and professional. answered my questions . Did a good job servicing my heat pump and tune up"
"Efficient and explained what he was doing. "
"The technician was very courteous and knowledgeable."
"On time, very professional. His work was top quality."
"Service arrives in a timely manner and gets to work. Service worker , Alex,
was friendly and knowledgeable."
"Jeff was very professional."
"The technician was friendly and professional and did a good job explaining and fixing the problem I was having with the unit"
"the tech accommodated my schedule, very much appreciated. "
"Technicians did everything they could to fix our problems quickly."
"Everything was absolutely perfectly handled!!!"
"Tech was very polite, knowledgeable, and right on time. Appreciate your company's professionalism."
"Tech was very polite and respectful. It made us feel comfortable to spend money with your company."
"he was courteous, helpful and knew his stuff"
"Jeff was on time and he was pleasant to talk to. He remembered us from previous service calls, which is phenomenal, given the number of people he sees each week. "
"Your service man did excellent work and was very courteous."
"Jeff beaver has been our Technician for the last 14 years .He is the onlt reason we have stayed with this compnay .There is a lot of competition and becasue of the techi...
"The technician remedied the problem quickly. The right part was ordered, and heat was restored."
"Jeff was friendly and professional. He arrived on time and completed the service call in a timely manner. I felt that he was honest and up-front regarding the repairs and...
"Very Professional. He recognized the problem and fixed it. Fully explained any questions I had about the Heat Pump and Humidifier."
"We now have a working furnace!!! Had to call another place last New Years Eve, because we couldn't get a hold of your company. Furnace has not worked right since and al...
"He was very efficient and courteous and kept everything clean and tidy. Made sure everything was working properly. "
"He did not rush thru the service check on our unit he checked the entire unit inside and outside was very professional and answered all questions to out satisfaction, we...
"The tech arrived right on time, was very neat, courteous, and quickly picked up on an equipment failure that needed replaced."
"The technician provided some recommendations that he thought would be helpful; and I appreciated the tip about removing the register filters."
"I believe the service that I expected was provided."
"Needed help to program system"
"Carlos was on time, professional, and efficient."
"He was very respectful of our house. Wore his booties. He was very knowledgeable about our unit."
"Quick, quiet, competent service. No problems."
"Technician was probably the best person we have had yet looking at our system. He explained everything in detail and answered all my questions. Keep this guy at all cos...
"everything was done in a timely and professional manner"
"The service was good, the 99.00 special only covered the heating part. Not a good value for the money and the replacement parts were priced ridiculously too high!!"
"I have used Teay's Valley for several years. I have always been satisfied with their help both regular and when I had a problem and needed assistance on a short notice. ...