Full Satisfaction Guaranteed
No matter what we’re servicing, our number one priority is your satisfaction and peace of mind. We strive for 100% customer satisfaction in everything we do, and you can count on us to make it right if you’re not completely content with any aspect of our work.
Certified Help
We couldn’t call ourselves experts if we didn’t have technicians certified for the biggest tasks of customer service. x Total Home Comfort technicians and installers are ACE certified (and recertified every year) to ensure consistently superb service. Our experts can provide quick, knowledgeable service and longer-lasting solutions because of our ACE education and training.
Community Partnerships
Service isn’t doesn’t totally mean what we give our customers, it’s what we give back. Through charitable organizations like the Make-A-Wish Foundation and other community outreach initiatives, x Total Home Comfort can send important help to communities like yours. Learn more about our commitment to serving communities.
Improving Comfort Through Our Foundational Beliefs
Our determination to lasting and affordable comfort starts with core values that have always been part of our company’s history. Take a deeper look at where x began, and how our history shows we’re always working toward the future of home comfort.
Leading Through Forward-Thinking and Customer Engagement
Thanks to extensive experience in the home services industry, our leadership has laid a strong foundation for a company that can deliver total home comfort ensured by our 100% Satisfaction Guarantee*. Get more information about the outstanding experience of x leadership.
Vision and Mission
Our vision is for every home to be a all-encompassing cover of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people sustainably live in and experience their homes through connected products, useful counsel, and unmatched service excellence.
We’re the Experts who make you feel right at home.
Core Values
Our core values are based on these guiding principles of COMFORT:
We Are Caring – We’re passionate about making the world a cozy place to thrive for our people and our customers.
We Are Opportunity – We strive to provide opportunities to our team members through training and development, so they can learn and grow with us.
We Make It Right – Whether we’re warming, cooling, or making the water flow, we take great pride in keeping our customers and communities comfortable and satisfied by getting the job done on time and right the first time.
We Are Family – We are a big company with hometown heart and a local focus on our teams.
We Are One Team – Our “can do” family attitude fuels our strength in teamwork and collaboration and helps us to deliver superior service every day.
We Are Revolutionary – With nearly 4,000 team members, we can deliver and innovate better than the rest of the industry. We are reinventing the industry by utilizing each team member’s best ideas.
We Are Thankful – We are thankful for our communities and our customers who who entrust with meaningful work.