Commonly Available Job Positions at Teays Valley Service Experts Heating & Air Conditioning in Hurricane Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, drives sales, and provides guidance to all staff and processes for the center. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to respond to their questions, resolve problems, and verify complete customer satisfaction. The person filling the position also promotes products and services to customer and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also performs installation and service on inside air equipment and accessories, as well, and has the ability to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist manages customer inquiries, objections, and billing inquiries with the highest measure of courtesy and professionalism to settle customer complaints with a same-call resolution. The Customer Service Specialist is also charged with helping with day-to-day function of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, following company radio and pager processes, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also interacts with the customer to confirm the customer is informed of scheduled appointments, answer queries, and to help resolve concerns. The Dispatcher efficiently plans and routes the most suitable technicians using established company procedures.