When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioning repair company on the web. While you’re surfing the web, be sure to look at ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are useful when hunting for an AC repair business. Learn which companies the people you trust have hired for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the ability to ask specific questions can help you make an informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A certain company may clearly be the best, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Ask if your neighborhood is included in the company’s service area. If not, ask if if they’re willing to come to you for an additional cost. Thoroughly weigh your local companies before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most undesirable times. Choosing a company that offers emergency services is crucial if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to excellent craftsmanship and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while the company's crews are making the repair. Require proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of delivering quality service most likely has the experience it needs to handle complicated repairs. Find out how much time the company has been in business. Then, ask a technician whether they have previously worked on the problem you need addressed. This kind of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is crucial when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Obtaining multiple quotes helps you find a company that offers competitive and honest prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most trusted companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and provide warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to interrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Hurricane.