When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you select.
Many property owners start their search for an air conditioning repair company on the internet. While you’re surfing the web, be sure to look at reviews from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or associates are helpful when hunting for an AC repair service. Find out which companies the people closest to you have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand information and the ability to ask specific questions can help you make an educated decision when selecting an HVAC specialist.
A particular company may be the best in the business, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re willing to come to you for an extra cost. Thoroughly weigh your local companies before deciding to pay a higher amount for an out-of-area heating and cooling company.
Air conditioners often break down at the most inopportune times. Choosing a company that provides emergency services is vital if you need punctual, reliable assistance on a Friday night or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside regular business hours.
Certifications signify a company’s focus on high-quality workmanship and professionalism. Hunt for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company adheres to industry standards and that their technicians are trained and knowledgeable.
Before entrusting your home’s AC repair to just any professional, confirm that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while the company’s crews are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
A company with a long history of delivering quality service likely has the experience necessary to handle challenging problems. See how many years the company has been in business. Then, ask a tech whether they have previously encountered the problem you need repaired. This type of experience is essential to ensure consistent, effective and professional service.
Excellent communication is crucial when dealing with any service provider. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
Obtaining multiple quotes helps you identify a company that offers competitive and fair prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most trusted companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
Reliable service providers guarantee their work and offer warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Finding a good HVAC professional doesn’t have to be overwhelming. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to impede your comfort, contact a Service Experts office near you and schedule skilled AC repair services.
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