When you need heating, cooling or plumbing services from Teays Valley Service Experts, you will pay a trip charge and a diagnostic fee independently. Many companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with even more value by separating them.
What's a Trip Charge?
A trip charge handles the cost for a qualified plumber or HVAC technician to visit your home. Often called a service call fee, this payment is the standard rate for delivering our technicians, equipment and expertise to your door. If you'd like to avoid trip charges in the future, you can look into joining one of our membership plans.
What Is a Diagnostic Fee?
The diagnostic fee pays for the services necessary to determine the root cause of a problem. With plumbing, this can be comprised of scoping. In HVAC repairs, it could involve examining the inside of your system. If you decide to use Teays Valley Service Experts for the repairs, the diagnostic fee is rolled into the repair costs. But bear in mind, you're charged for the diagnostic services alone if you don't.
What Are the Differences Between a Trip Fee and a Diagnostic Fee
Generally speaking, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee covers all the work related to evaluating the problem and working up a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee because it's absorbed into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Separated?
Other plumbers and HVAC companies charge a single fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we opt for two separate fees. This enables us to price our services in the fairest possible manner.