Teays Valley Service Experts Reviews

"The service was great. My Burton was polite and informative. I needed a capacitor. Cost 300.00. I found that capacitor so much cheaper. Less than 50... Also, when I scheduled it took off 50.00 online but did not get that rebate when i got the bill."

"The technician was professional and friendly."

"Always excellent service"

"On time, respectful of me and my home, explained things well."

"Eddie Donald has been our technician for years and is excellent as his job."

"Great service"

"Polite young man seemed to be thotrough at his job. Technician called ahead."

"Called to let us know he was on his way. He asked questions and proceeded to test for the problem. He found it and corrected it very promptly."

"Our service technician is always informative and gets the job done! he is polite and knowledgable"

"Quick quality service. Jeff and Richard were very helpful."

"My tech needed a filter and should have been advised before the appointment now it will require another appointment"

"Your service experts always do a very good job for us."

"Chase explained what he thought the problem was, he worked efficiently to repair the problem. Super nice guy who did a super job"

"Always Professional"

"Was nice and on time"

"The gentleman who provided my repair service was prompt. He was knowledgeable, kind and efficient."

"Quick response, very nice and attentive tech."

"The young man who serviced my AC was excellent. Very thorough. The best service tech that has been here."

"Both gentleman were very courteous and professional. Both understood the issue at hand and developed a resolution. The issue at hand will be completed soon"

"Timely and thorough."

"Fast response to my initial inquiry, easy booking appointment on line, fast appointment, service person right on time, was knowledgeable, friendly and efficient"

"You got here quickly. The service rep seemed polite, friendly and knowledgeable."

"Eddie the technician was very professional, friendly and knowledgeable and of course he fixed the problem correctly and in a timely manner."

"Even though it was the end of a very long day for the tech, he was friendly and worked hard to fix the problem. He deserves a lot of praise."

"Everything is running well"

"Very pleasant transaction. The technician knew what he was doing, did it and answered my questions. Cool air was coming from the vents when he left."

"Very respectful of my time and property."

"When the tech checked out my heat pump, he felt the fan motor and said it was hot. He then checked the capacitor and said there might be a problem with it which might cause problems with the condenser which would cost upwards of $800. I stated I did not want to put a lot of money in repairing the old unit. The sales person then took over and quoted a new system. No repairs were done. The next day, a friend came by, checked the capacitor, replaced it, and everything is running fine. Cost me $30 for the part. You cost me $213 for nothing. I will never contact your group again. One good thing, the service tech was a very nice person. By the way, I received a quote for comparable equipment for a LOT less."

"Jeff did a great job as usual!"

"Jeff was friendly, professional and extremely proficient. He did a great job very efficiently."

"Basic maintenance completed as expected"

"Always have had great service"

"He was very polite, professional, friendly and thorough."

"On time, prepared for the job, polite."

"Quality work, professional, courteous, and friendly workers"

"Professional and knew what he needed to do !"

"Very professional and even had some tips on how to keep furnace/air conditioner working better."

"The guy was respectful, helpful curtious and went above and beyond"

"Excellent service and a very knowledgeable technician."

"Our technician was knowledgeable, courteous and friendly. He was extremely thorough in the maintenance check for our unit. I was very satisfied with the visit."

"The gentlemen who did the work was incredibly nice, worked quickly and efficiently. He came out after hours (arrive near 8pm and left at nearly 9pm) and we weren't even charged."

"There were several appointments before I finally got a technician. Over scheduling was given as reason."

"They answered questions and left site clean and in order. They took time to do the job right."

"Everything is working so well, clean ,neat work."

"Efficient, friendly, polite"

"Teays Valley... Has been a good Co .. Even Better now The Tech/Service Guy was Great .. He name was Rick ..He needs a Raise !"

"I was very impressed with the work he did."

"He was very polite and professional. he did a good job and was very thorough."

"Very professional. Weve never had any problems with Teays Valley."

"The technician was on time and is always professional."

"very polite, professional and quick"

"Technician Chuck who has been with your company 10 years knew what to do and did it right with no short cuts. Keep him happy because you cant afford to lose him"

"On time courteous and professional"

"Technician was very knowledgeable about the job and very friendly."

"Technician was prompt, friendly and knowledgeable."

"The technician is always friendly and answers my questions."

"On time, reliable service. Had a little glitch after the tech left from doing our tune up, and he came right away and got it taken care of."

"Professional, friendly, knowledgeable"

"He was very friendly. My wife ask him to put mask on and he did. Everything checked out ok"

"Technician was knowledgeable, professional, and respectful of my time and home."

"Only issue was a bag of trash was left under deck."

"Josh, was very polite and prompt !"

"Shane was extremely polite and would explain what needed fixed in a very understanding way."

"the work was not completed. Eddie got help from his supervisor and together they still could not get it to work. they said they will order two new parts and come back."

"Professional"

"Technician did not provide a receipt but charged $700 for a battery telling me he was not a cheap date.?"

"The person was thorough in servicing the unit."

"He was very helpful and professional."

"Very satisfied"

"Excellent, young tech. Friendly and efficient. Respectful and helpful"

"Showed up on time and listened to my concern. Directed me to the correct solution by comparing the price of repairs as compared to a new system."

"The technician was on time, provided a detailed explanation of the problem, and ordered the part to fix the problem."

"Prompt, knowledgeable and friendly"

"Technician was thorough and courteous."

"The service tech. that cleaned out our air duct, Did a fantastic job, he didn't rush and he explained everything which he did."

"Friendly, interested in any issues I might be having"

"They came on time and did a good job."

"Eddie is awesome and knows what he is doing. He shares that knowledge by letting me know what he is doing and why. I ask a lot of questikns and he answers them all."

"The water leak stopped and the room was cooler than when be arrived."

"Always come and call so I can get service. Techs very personable and do a great job."

"Technician came to check lack of cooling late Sunday night after I made emergency call."

"On time, called ahead and was efficient."

"Carlos was very knowledgeable and explained everything hecwas doing"

"Carlos was very knowledgeable and explained everything he was doing"

"Gave me great information"

"Very polite and did his job well kept us informed on all he did. Great service Nice to meet people that really care great asset to your company."

"Excellent service"

"He found the problem and fixed it on the spot. No high pitched sales, just normal practical solutions."

"technicians are good"

"I was given a date and time of service twice. The first time no one showed up. I called a hour after the time and was given several excuses. The second day I was given a date and time and no one showed up so I called after the given time window and an hour and a half later a very friendly technician did show up. A call would be nice if they are not going to show up or be late by an extended time."

"Came on time, were careful in keeping house clean, explained how to operate system"

"Service was fast, efficient, and accurate"

"Problem is better but not fixed."

"Timely"

"efficient and knowledgeable and professional"

"Professional, nice person, and answered questions."

"The service was good and the technician was great. But having to pay nearly 100$ even though Im on the maintenance plan sucks. And the problem was electrical on the breaker that was installed by Teays Valley Heating and Cooling upon original installation but I was told it was something I needed an electrician for. Seems funny that you installed it but cant now replace it. This is no reflection on the tech. I consulted an electrician and we replaced the problem breaker and the unit works fine now. However I will probably discontinue use of Teays Valley Heating and Cooling. I understand having a service call but for a very few minutes of the company time and for the money I pay each month for the care plan I would have thought a once a year waiving of the service fee would have been appropriate. Again the tech was friendly, understanding, clear and precise, and quickly pointed out the problem area. I have been told from 2 other companies they dont charge that high for a service fee but I have always stayed with you all because you do good work. However after a couple less than satisfactory situations Im considering alternatives."

"Tech was very professional and friendly. He answered all my questions."

"Very professional great job cleaning my outside unit updated my system to prevent future failure. I could not ask for better support. I would like for Jeff Beaver to be my service technician from now on!!!"

"Shane did a fantastic job. He is knowledgeable, professional and approachable. His is also a nice young man."

"Jeff was very informing and helpful"

"Nice man, very professional, extremely polite, answered questions, provided good service."

"Very polite. Explained everything."

"The service expert was very polite and knowledgeable. Quick fix."

"Very knowledgeable and polite courteous service technician"

"I scheduled an HVAC appointment online with a requested date of the next morning from 10:00-12:00. I received confirmation within a few hours. The next morning I received a call about 9:00 from our technician asking if it would be OK to come early. This has never happened to me before. Eddie, the tech, arrived and was very friendly and professional. He had my AC fixed within half an hour. Great service. The only issue I had was when I tried to call the phone number to make an appointment. Sounded like I was connected to a national scheduling service, not the business itself. The rep did not speak English very well and could not find my address. I don't think she knew WV was a state. First she thought I was in Texas, then Virginia, I became frustrated and hung up. Based on all the positive reviews I decided to book online. This worked out beautifully. So while I recommend this company for their excellent work I would advise you to book your appointment online."

"The problem is still not fixed."

"The technician found the problem right away and fixed it."

"Very professional"

"Prompt service and knowledgeable service Tec."

"Showed up in a very timely manner during a very busy (heat wave) period. Analyzed the problem and informed us of what had happened (AEP has a remote load control attached to our system)."

"Technician very knowledgeable and helpful"

"Was thorough and knowledgeable"

"The technician was very knowledgeable and friendly, He was here at the time he was supposed to be and had the problem corrected in a timely."

"Found the leak"

"Always on time and through with the service to the unit. I know I can depend on Teays Valley to provide excellent service. This is my 2nd furnace with you."

"He explains himself very well and very nice to talk to"

"he was very detail and very good"

"Robert spent considerable time going over our needs for a new HVAC system. He emailed me a detailed quote in a timely manner in the time frame he said he would. Very diligent. We would have Teays Valley install the new system but would like a different brand of HVAC than Rheem/Rudd"

"The technician was unable to connect the iComfort S30 thermostat to our cell phone at the time of service. Another service call is necessary but is not scheduled at this time. The technician did all he could at the time."

"From my first phone call, the response was fast and expert"

"Promptness, helpfulness pleasant person"

"supposed to get an estimate for my furnace duck they didn't show up on last Monday, and haven't sent a message to reschedule"

"The service expert is always on time and takes the time to explain the process. Very personable as well."

"I got the service the same day I called."

"Technician was very thorough in servicing unit. Suggested unit needed capacitor but I could wait until later."

"THE ESTIMATER FAILED TO SHOW UP ON THE SCHUDELED TIME TUESDAY 22ND, DID NOT CONNECT US FOR THE ESTIMATE NOR TO RESCHEDULE, I AM VERY SATISFIED WITH YOUR COMPANY'S SERVICE WHEN I USED YOUR SERVICE WHEN I LIVED AT GOLDTOWN AFTER A FLOOD SEVERAL YEARS AGO."

"Service technician did a good job"

"Service was done as expected and what was done was explained."

"Prompt, on time, provides good information and service. Explains problem well."

"Efficient, polite, on time. and very professional in general."

"He was very courteous and very efficient on doing his job...."

"Quick response in scheduling an appointment. Also, Our technician, Chuck was very knowledgeable and helping us resolve our a/c issues."

"Shane arrived early :) He worked quickly and efficiently and was pleasant and considerate"

"Josh was very thorough"

"Technician (Josh?) was polite, courteous and respectful of my property. He was very thorough with his inspection of my air conditioner. Mike also came out to look at the unit."

"Arrived promptly and did a great job."

"Burton was experienced and knowledgeable"

"We continue to use Teays Valley Service Experts for all of our heating/cooling needs after many years now for one reason more than any other: JEFF BEAVER!"

"Good service people and friendly. Knew what they were doing"

"Great service"

"I observed everything that he did which the technician performed very professionally and was very trustworthy."

"Rick is takes his time and checks everything."

"The sales consultant sold us on the new equipment by saying part were local and would be easy to get.The system was installed on Tuesday June 8th. I had to call June 9th because the fan would not turn off. The tech was suppose to be here by 4PM I get a call at 4:30 stating they couldn't be here after 5:30. We close at 5PM. So on Thursday June 10th the Tech came and said the control board on the air handler was defective from the warehouse and would have to order one.Well the sales rep Robert Horton said the parts were local and conveniant to order. Wouldn't have to wait on back orders and all that good stuff. So after the tech figured out the problem he said the piece had to be ordered and could be as long as Wednesday June 16th. So the sales rep completely misled us Our fan has been running non stop since Tuesday the 8th. Which is going to be very hard on our Power Bill. The tech said no way of turning it off unless you unhook the breakers, which cant be done."

"He was great... would have been perfect if he had had the size of air filters our unit needs."

"Tech did a great clean up on the unit and explained every thing he did."

"Tech, was very polite, knowledgeable and did his work efficiently and professionally."

"Sean was on time, efficient and friendly. Took time to explain what he had done."

"Very friendly service provider and knew what he was doing!"

"Prompt, friendly, courteous, and efficient."

"Our Service Tech Josh was thorough , personable , and very efficient. We will request him the next time"

"Always on time. Very polite. And very good at their job??"

"Friendly, efficient, professional service."

"Everything was done well"

"Completed work in a timely matter"

"I was outraged by the cost of replacing the dual capacitor on the heat pump. It took the technician all of 10 extra minutes and I was charged $232. That's not right. Also,I felt he misled me about the cost of the capacitor (maybe $10-40 online) to justify the charge. I called the office and was told this charge was set by corporate policy! I expect some money back or I am thinking of switching next year to another provider. How can I expect quality service after this? My phone number is 304-942-2605 and would welcome discussion."

"The initial installation the day before was wired improperly, the tech arrived the next afternoon and identified the problem right away and had it fixed in 15 to 20 minutes."

"Technician was prompt,courteous & neat. Got in,got the job done & explained all he had done."

"Friendly and good service in an efficient manner."

"AC repaired"

"ALWAYS SATISFIED"

"Showed up same day. Diagnosed problem quickly. ahd replacement part on truck"

"The Technician was very nice to my dogs & did his work efficiently. He closed my gate after accessing the backyard. He put things back the way they were before he came. I was very satisfied."

"The tech was very good at his job."

"Service tech came on time and did what was expected."

"The technician was very knowledgeable and explained and answered my questions thoroughly."

"Our technician was great! He called ahead of time and was right on time for the appointment. He got to work very quickly and did a great job...he was also very helpful in explaining what he was doing, what went wrong, and the membership program."

"THEY DID A GOOD JOB. WERE VERY CLEAN IN DOING THE WORK AND EXPLAINED TO ME WHAT THEY HAD DONE."

"The two technicians were superb. Courteous, polite, knowledgeable, hard working."

"Tech. was very good and helpful. Getting you here was the hard part. Once again you cancelled on me and it took a month to get you here."

"Ive had Chuck previously and he is timely, a good communicator and trust worthy. I hope we can keep him for the future."

"We called Last Thur. and they showed up Friday morning as scheduled and fixed the problem"

"I give the technician a 10. The first person on the phone, when I called for urgent service gets a 1. She didn't listen to me and more important, didn't notify the tech. About 6 hours after my first call, the second person gets a 10."

"Efficient Knowledgable"

"Punctual, efficient, pleasant and very helpful."

"thorough, good tech skills"

"Always dependable."

"The technician was excellent and remembered my Mother after her 25 plus years with the company!"

"He was very polite and did little extra things to help"

"Very knowledgeable an efficient"

"The two technicians that installed our unit (unfortunately I did not get their names) were extremely neat and tidy. They worked diligently until the job was done. They were both very courteous and professional."

"Prompt service, very thorough, and cordial explanations."

"Jeff was very friendly and knowledgeable and checked our system out thoroughly."

"Professional, knowledgeable and on time"

"Did a good job"

"The tech was later then anticipated. I work late and got up early for no reason."

"Very professional and knowledgeable"

"Technician (Rick) is knowledgeable and familiar with our system as I always request his service. He answers questions and explains easily. Was quick to correct our problem."

"It appears my problem "solved!""

"Chuck Was on time, professional, polite and knowledgeable."

"He understood the problem and fixed it and explained that he put in a new that in made different that the replace."

"Technician was on time, was very knowledgeable, very polite, did his job in a timely manner. He even changed filter in cold air return that I was unable to do because of my health."

"Very good service"

"Great quality of products, job and customer service"

"The technician was very professional and friendly. He was very efficient in his work."

"Technician was courteous and did a very good and professional maintenance checkup."

"Efficient work."

"Very professional. Nce and polite personnel"

"Josh done an excellent job he went beyond what other technicians done in the past"

"Technician was very personable and helpful"

"Because it is well deserved."

"Great communication on timing of arrival and service."

"Always good service"

"Tech support was intent on solving the problem w/ three to four visits."

"Technician was very knowledgable."

"On time, efficient, friendly"

"On time, knowledgeable, professional, thorough."

"Chase was neat, professional and knowledgeable, provided first class repairs."

"Carlos always does a very good job."

"Technician was thoroughly checked our systems"

"Courteous, competent"

"Eddie is alway great. Professional and capable. BUT YOUR CALL CENTER SUCKS!!! TOTAL IDIOTS! Had to actually talk to Teays Valley employee to get any help!!"

"Technician was on time, professional and completed the work timely."

"Chuck went many extra miles to restore our heating. It would have been easy for him to wait for Monday, but he made a trek to the shop and found the needed part."

"on time, called when coming. was polite and told us everything he was doing."

"Josh was friendly & professional and did a thorough inspection & maintenance on our equipment."

"Technician did the AC tuneup as I continued working from home, no loss of time for me. Very personable. Professional and efficient."

"My unit is 5 yrs old, the part was under warranty and I was charged $1200.00 for labor for 1 person for 2 and 1/2 hrs of work. That is robbery, stand by the product you installed."

"The service gentleman arrived on time , was very professional and knowledgeable and respectful."

"He checked out more things than the others did."

"Very nice person, knew what he was doing, gives a great impression for the company"

"Darrell was very pleasant to work with and help him do his work."

"Did what was expected and had good conversational skills."

"On time, friendly and knowlegeable."

"He came when it was said he would. We've had Robert here before from a prior A/C install. This was for assessment for a HWT replacement."

"Mr. Kelly always is courteous and professional and extremely efficient with providing service. He summarizes everything so I can understand any issues that he reveals. (Mr. Holstein was also courteous and professional and is working with me to provide estimates on upgrades and the new Advantage Program.)"

"Chuck keeps us informed in what he is doing and gives us an opportunity to ask any questions or concerns we might have. He is very professional,calls in advance, and wears covers over his shoes."

"Because Eddie deserves it, very knowledgeable and a very nice man."

"Burt was very informative and seemed to take pride in his work."

"Technician was courteous, on time, knowledgeable and very thorough with the job at hand ."

"I liked my representative, and he provided good service."

"Technician arrived on the time scheduled, but stayed in his truck for over 1/2 hour while I was waiting for him to service my units. I sent a note to your office about the visit. I asked the technician if he was supposed to check the inside unit, and he said all that was in there was the blower and electrical components. All the other technicians checked all that out before leaving....this tech said it was not necessary. I'm not sure what they are supposed to check with my maintainence agreement. I asked for someone to let me know. I have to make a trip to your main office to get filters, unless I can look again in the stores for the proper one. I bought one at Lowe's and it would not fit my unit. The last ones I purchased from you al fit. For some reason some of the filters purchased at the store will not fit. I still have not received my filter. If I have to pay for it, I will try to purchase elsewhere. Otherwise, as far as I know the technician did his job."

"The technician was very nice and informative. When using our water hook up outside to clean out ac he found that the water hose hook up was busted probably from freezing over the winter. He unhooked the hose from the tap and shut the water off to it and notified me so that we knew it needed fixed. Had he not noticed it we probably would not have know until it caused major issues. We are very appreciative of him telling us."

"Josh took the heatpump sides off and cleaned the coils. Thats the first time Ive witnessed that."

"they called ahead to confirm appointment and showed up on time"

"Burt was very professional and efficient."

"Very nice and explained what he wad going (Checking for leaks)"

"The service technician was very good"

"Very nice young man. Explained everything he found with the tune up. Also set me up with a sales man because I asked about a new unit."

"Technician was on time. He was very polite and respectful of our home. He took his time to make sure our systems were in good working order."

"Techs are always courteous, considerate, friendly, knowledgeable about their work"

"Stayed until the job was done around 12 hours. Cleaned up never know anything was done."

"HVAC completely repaired within 24 hours."

"Young man was very professional and knowledgeable."

"Technician was very informational, easy to understand and thorough."

"Service person was very professional and efficient. Did an excellent job and provided feedback."

"Excellent service"

"Ricky was awesome, he explained everything he was doing and gave us tips to help keep our system operating its best"

"The technician was knowledgeable and performed excellently. He determined that our system was one single unit and that it was being billed as two. Thus a savings to us."

"Tech did great. Please note the appointment was10:00 to 12:00. T.v. Sent tech on a early six hour job. Tech came at 2:00 pm. The appointment people do a poor job of setting appointments. This has happened more than once."

"Tech was very polite and knowledgeable about our system"

"Chase found the problem with the AC that I had been complaining about for 2 years. He found the problem and ordered the part and installed it. AC it working great now. He was very professional and nice. We have used Teays Valley Experts for 26 years and would not use any else. They are the best!"

"He does his job and then he leaves"

"Excellent and 1st class sales professional. One of the best, most thorough and concise presentations giving me the exact options I requested. Mark was the perfect fit for what I was looking for in a sales presentation - thank you!"

"Technician was very helpful and thorough."

"Arrived early and was finished in no time. Friendly and courteous tech."

"Tech knowledgeable, respectful of my home and arrived at scheduled time"

"Professional and polite. Answered my questions and assisted with settings as well."

"he was on time, polite and efficient"

"Very thorough"

"Excellent service as always."

"Knowledgeable, Polite,"

"Service guy was very good and answered any questions I asked. Was masked and wore protective shoe covering."

"The technician was very friendly and answered my questions."

"the service was done in a timely manner and the tech arrived on time."

"Excellent service"

"Mr. Dodd was very thorough in completing his work and explained what he would be doing before he started. He was also very polite."

"fast and efficient"

"Technician followed covid protocols."

"Adam was great and explained everything thoroughly"

"The techs were friendly and knowledgable. Would like to have them do our repair."

"We pay for a maintenance package that doesnt cover anything I guess because we had to pay $109 to unclog a drain on the unit they have maintained"

"Very professional"

"Explained the issue in detail and what it could of potentially been."

"The guy was friendly, professional, and efficient."

"Technician very knowledgeable, customer satisfaction was important to him."