Teays Valley Service Experts Reviews

"Never had any issues with Jeff"

"On time and polite"

"Stephanie was fantastic in getting me scheduled. She worked very hard in getting a technician that could work within my schedule. Adam was an excellent technician. He took time to explain what he was doing and why."

"Professional and polite."

"They did a very great job installing the system."

"Adam is very knowledgeable and answered all my questions. He is very efficient and polite."

"everyone has been helpful and patient as we get used to our new unit and extremely prompt in responding to us"

"Adam was very good. Hey very professional and gets to the bottom of the trouble and fixes it"

"He knew his job did it well and made sure that he answered any questions which we asked him."

"HE HAD MY SYSTEM WORKING IN ABOUT 10 MINS"

"Adam was courteous and very professional and explained what he was doing"

"seemed efficient; definitely polite & courteous"

"Repair did not work and I am out over $450.00?? I was out of town and my daughter dealt with technician. She said he was very nice and courteous. As a retired person in a fixed income, wasting this much money and still not having AC is discouraging. I have been a client of this company for over 30 years. I will definitely be finding an another company. Very upset!"

"Did what was needed"

"On time, very careful to sanitize, excellent cleaning of ac, unobtrusive, efficient, very knowledgeable about eequipment and contract."

"Eddie was very professional and seemed to know what he was doing. Wore a mask and covers for his shoes. Worked even in the rain outside."

"The service man showed up a day early and didnt give up until he found the problem even though it was pouring down the rain."

"considerate, on time, knowledgeable"

"One area was not cleaned up"

"Kept me informed and explained what he did and what he found"

"Robert was very knowledgeable and friendly"

"The technician, Chuck, is always on time well prepared, courteous, helpful. He has been coming for sometime and is familiar with our set up."

"Very professional, courteous. Obviously knowledgeable."

"Very informative and took care of our concern"

"Took care of repairs that were needed"

"Friendly and efficient service technician."

"Rick is always on time and takes care of business"

"I was asked if I wanted the filter replaced. My understanding was that I would cover the cost of the filter NOT have to pay a travel fee when I had already paid for the service call."

"Prompt efficient and professional service."

"He was willing to answer any of my questions, He also checked out everything. He was very friendly."

"On time, considerate, explained what was done, professional."

"Good"

"Service was quick, Technician was efficient and friendly. Explained what he did. Put on booties when entering house"

"The technician was friendly and easy to work with ."

"Concerned with the AC unit not secured to platform enough and possibility could topple over and pipes going outside house not caulked around holes"

"Friendly and knowledgeable."

"All went great. Technician very good."

"Technician was courteous, knowledgeable and professional. He arrived on time and performed task in a timely manner."

"Technician was thorough and helpful."

"Polite and courteous technician"

"He was prompt and polite. Did the job and left"

"The problem was fixed very quickly. I appreciate how he explained what was wrong. He was great!"

"Technician was polite, efficient, and practiced safety rules."

"Alex has worked on our system in the past. He is very profession, friendly and informative."

"Christian was very friendly and aware of the safe distancing that s now the "new norm" in our world. He had to work in rainy weather, but did it with a smile."

"I can always depend on Brett and Alex to come when they say they will and to keep me posted on any changes in the schedule."

"Technician knew what he was doing. He was friendly. I requested his service because he had been here before and I was comfortable with him and how he handled himself."

"Chuck just really explains everything to you about your unit"

"He worked for three hours check all reason that could problem to keep happening only reason found was bad replacement part"

"Adam was very professional and punctual in notifying me of his arrival"

"Service call was answered in a timely manner. He took time to make sure the heat pump was working properly and answer questions I had."

"Did what he had to do"

"Was professional"

"on time. explained what he was doing. was respectful"

"We were having trouble connecting a Nest thermostat to our heat pump unit. A team came Thursday, it seemed to work for a while, but when they left it quit working. A single tech came on Friday and so far it is still working."

"the technician was very nice and professional but said the day was too cold to completely check my AC unit - which was the sole reason for the visit. You should have rescheduled the visit for a day that it could be completely checked."

"Always very professional, friendly, and caring!"

"They were very polite and knowledgeable about the information they were talking with me about."

"Your service people are always the best! Knowledgeable and friendly."

"He did a great job"

"The service technician was very thorough in his inspection and testing. It wasn't an in-and-out job. I appreciation the attention that he gave to his work."

"You did a great job of servicing my string trimmer. It runs like a new one."

"Very thorough & pleasant"

"done what a technician should do"

"Jeff was professional, knowledgeable and courteous"

"I thought Adam did an excellent job...I was well pleased with the service he provided and how he took time to explain what problem I had with the dehumidifier and what I would need to do to correct the problem....I informed him to just unplug the system."

"Alex seemed to knowledgeable on the Lennox systems and was able to answer all my questions."

"VERY FRIENDLY-EXPLAINED WHAT HE DID. HE FIXED MY THERMOSTAT ON AUTO FOR ME`"

"courteous, competent"

"I trust that everything outside was done as we chose at this time not to complete inside check. Service provider was very respectful and maintained social distancing"

"Well I talk with Jeff and he answer all my questions and was a pleasant to talk with."

"Job well done"

"ADAM PERFORMED EXEMPLARY AND THOROUGH SERVICE IN A SAFE AND CLEAN CAPACITY."

"ADAM PERFORMED EXEMPLARY AND THOROUGH SERVICE IN A SAFE AND CLEAN CAPACITY."

"Personable, showed yup on time and did his job"

"my tech did a good job because I watched to see what and how he did he work."

"Mason did got right to work, after asking me to turn on AC. He followed social distancing rules. Very pleasant! (He also noticed the dryer vent was clogged and emptied it for me.)"

"He was on time, and knew his job."

"very professional and knowledgeable about hvac. went above and beyond with assistance."

"He was very knowledgeable"

"Adam was courteous and helpful."

"water filter was not put on Bubbling sound is heard thru out house when humidifying job is still incomplete"

"Timely and job well done."

"ON TIME AND VERY PROFESSIAL"

"Tech had to return the following day because the furnace went off again, and he said that he was at fault because of his error in reconnecting something. I had the furnace checked in Oct, and I don't think I should have needed a service call so soon if it had been serviced properly not quite six months prior."

"Very friendly and professional"

"The technician, Rick, is the main reason I rate Teays Valley Service Experts with the highest score. He has maintained our HVAC for a couple of years. This year, David, in the office did an excellent job."

"Very fast appointment schedule; technician was courteous and knowledgable; time on site was quick, yet thorough; technician answered all questions I had regarding my system."

"He was very thorough and very nice."

"consistent service from all of your technicians"

"He knew what he was doing"

"Thoroughness honesty skill"

"VERY NEET"

"The technician was obviously knowegable. He quickly found the problem and repaired it. Also detected a loose connection on the defrost thermostat and took care of that also."

"He seems real knowledgeable about his job and gets right to answers as to the problem"

"Informative review of areas checked for performance levels"

"Christian is an excellent technician to work with being both friendly and professional. He does his job and most importantly to me, he leaves things as he found them. When he accesses my back yard, he made sure the gates were closed and locked behind him."

"Adam G is professional, knowledgeable and proficient. I was very impressed withhis skill and knowledge and skill. And quite pleased that he explained what he was doing andthe reassurance a he gave about my system..."

"very friendly, explained things he was doing and answered any questions I had about my AC"

"Teays Valley Service Experts exceeded my expectations in every way."

"Alex was here quickly. Very knowledgeable. Had it fixed and working quickly - all on a Sunday! Thank you so much. Alex is truly an asset to your company! Definitely will recommend"

"Explained to me what was wrong and what it needed to fix it"

"Technician diagnosed th eproblem quickly and had cold air flowing in no time."

"He was very professional and helpful"

"effecient"

"Reliable and courteous technicians. I have never had a bad one come to our house."

"Great dude and very informative"

"efficient good manners went over and above service"

"starter to work as soon as they showed up"

"We have remained a loyal customer for many years. We have always had great service, and your technicians have always been well trained and friendly and respectful. Thanks for your good customer service."

"Very courteous"

"Prompt, courteous and professional service provided in a clean environment on a cloudy day"

"It's hard to rate this. Tech was here for maintenance check only. Nothing wrong with units. He was courteous, professional and did what he needed to do."

"Robert kept me up to date at every money"

"Tech seemed to ID the problem with efficienty. Respected my request to keep distance re CONVID19 concerns, was careful about touching things in my home even though I didn't request this caution. Much appreciated."

"very professional"

"Quick call back and response Only issue was with the answering service. Extremely poor connection. Static. Very frustrating."

"professional"

"Technician was very helpful and courteous."

"Because I know that he did a great job."

"Did good work. Fast and experienced. In and out and left no sign of being here ."

"We were very satisfied over all"

"Eddie is awesome. He knows his job!!! I feel very pleased when he does my service on my furnace. I would like to have him on all my calls."

"Eddie was on time and really knew HVAC. He explained a lot."

"Mason very knowledgable."

"Very informative and very respectful"

"Teays Valley Service Experts and the servicing technician (Eddie) were very sensitive and proactive in protecting themselves and us as customers related to the current situation with the Corona virus out break. This was much appreciated and sets your service apart from others (as we have come to expect)."

"Eddie was very informative about plans available and showed me the filters that needed changed"

"The technician had been here before so was familiar with the system and asked about a previous problem. Also informed us that a UV system is available if interested."

"Adam was efficient, friendly, polite and seemed to know what he was doing."

"Ive used you folks for 12 years and the technicians have ALWAYS been great"

"Rick was very professional and personable; has known my Mother since the early '90's."

"Polite and considerate of my home and very efficient"

"technician called ahead to let me know he was on the way. He was efficient and explained all he was doing."

"Timely, efficient, polite."

"Technician was on time, knew what he was doing and was very thorough."

"Having a walking problem it is difficult for me to go up and down stairs. When I get someone who has never been here before, it is difficult to explain how to get to the basement air/heat unit and then navigate to the second unit on the third floor requiring removing part of a wall. Since I have difficulty walking up and down stairs, I must give instructions from the first floor to get to the two units. This is very frustrating for me. Please send Eric or someone who has been here. Thanks. What kind of plumbing service do you provide?"

"Mr. Hayes explained everything to me I would ask for him Everytime"

"Service was timely and appeared to be thorough."

"Techs were on time and worked very efficiently. They were friendly and informative."

"Job was done in a very timely and efficient manner."

"Fast friendly and arrived earlier than expected. Adam and Jeff both did a great job and helped me with my units problem and fixed it quickly."

"Very professional and made sure they checked out everything"

"Very thorough & professional"

"Complete system maintenance"

"Professional, courteous, thoughtful"

"Nothing to complain about"

"Eddie goes Above and beyond our Expectations & Always Delivers"

"Because Eddie is just the best there is."

"Efficient service, comprehensive report, on time."

"Very mannerly and thoughtful."

"Everything went well, as always and I was very satisfied"

"He was nice and answered all questions that I asked him."

"The technician explained us the steps to improve the system"

"The technician handled the problem with our furnace professionally. We were very satisfied."

"Had to ask tech. to cleanup rust residue on the flu."

"Mason's activity was very smooth and efficient."

"Service rep actally answered the phone, was able to conduct business effectively and efficiently."

"Eddie always goes above and beyond in his service. Glad to have him as my technician."

"Knowledgeable, courteous and prompt."

"Knowledgeable staff."

"The technician was polite and professional, arrived on time and did exactly what he said that he was going to do."

"he was thorough"

"Adam was great! Very professional and kept me in the loop with our heating issue. I greatly appreciated his efforts and knowledge."

"Alex has been caring for my older unit for years. He is very professional and keeps me advised."

"Courteous"

"The two individuals were polite and respectful and went about their work in a professional manner. The technician completed his tasks."

"Overall I am happy with the service. Just wish it was less expensive."

"The technician was very thorough exposing what he had done"

"Excellent response and friendly service tech who took the time to service the situation"

"he seemed very thorough"

"very pro.........."

"He was on time, polite, and knowledgeable"

"well informed....helped with cleaning inside unit and was very helpful"

"I have been a customer for 20 years and am very pleased with their service."

"Timely Service"

"Because we were very satisfied ??"

"Because they were really responsive and respectful and got the job done"

"Courteous and professional technician"

"Guys were nice and installed my furnance and ac in one day,."

"Excellent customer service I can always count on teays valley heating and cooling to get us up and running."

"Very curious, knowledge"

"Technician was on-time friendly knowledgeable and efficient"

"Friendly, professional, knowledgeable!"

"Ed communicated very well before and during the appointment"

"he chgecked every thing"

"Jeff is competent and friendly. He fixed the problem without fuss."

"I know when Teays Valley Heating and Air Conditioning is inspecting my unit, it is being done by a professional and I have nothing to fear for I also know if I have a problem between my spring and winter check-up, they will take care of it. Considering I have been with you for so many years (30+) it is easy to be confident of the service."

"Efficiency, friendly, knowledgeable"

"Both did an exceptional job. Adam was here for a service call and Mark gave me a estimate for new hvac to be installed next week."

"Tech was very good, but 9 gives room for improvement."

"On time. Efficient service. Very professional."

"Great service"

"The technician was very informative and thorough in his inspection of the units. He was very polite and mannerly also."

"Punctual. Respectful. Easily identified and introduced self. WORE SHOE COVERS."

"Technician was knowledgeable, professional, considerate of my property and time, and personable."

"The technician is very personable and knowledgeable about the situation. He also followed up with me to make sure everything was working properly."

"Very polite young man but he was unable to tell me exactly what was wrong. I didnt feel he had the knowledge to tell me what was wrong and it still doesnt work"

"Adam sounds like he is very knowledgeable about his work and that exudes confidence, and that makes me comfortable with him working in my house."

"He called and was very kind and honest."

"Adam explained what he was doing and now I could better appreciate why I have maintenance coverage."

"On time friendly professional"

"Robert was friendly and knowledgeable about the products being offered."

"Friendly knowledgeable and thorough"

"great"

"On time. Knowledgeable."

"Always quick to respond when I have a problem with my Lennox Heat Pump."

"We have purchased two systems from Teays Valley Heating and Cooling in the past two years. The first system we purchased had the A-Coil replaced because of the horrific smell and health issues that resulted when we started using the cooling system in the spring. With the 79 degree weather we had several Saturdays ago, we turned on the air conditioning in our upstairs unit. The same horrific smell and health issues started. Eddie was quick to understand the problem we are having and immediately ordered a new A-Coil for the upstairs unit."

"We were very satisfied with the installation and the time both took with explaining how to set the alarm system. They were very personable. Great job. I don't have their names."

"Mason was very helpful and courteous. He did an excellent job."

"A part on my furnace is going to be replaced on the 22nd of this month , which will hopefully take care of the problem -- pilot light going out."

"Wasn't told about the $50 charge Which I felt was un called for since nothing was done Jeff was Pleasant and nice Your office personnel was not upfront about charges I was told $99 only and then charged $150 I have many friends and they asked me for advice all the time I am asking for the $50 back and have no issue with a trip charge of the $99"

"The young man was very nice. He made us aware of the situation and offered solution."

"Excellent service"

"Good job"

"Professional and courteous"

"Good Service"

"knows what hes doing only one I want to work on furnace"

"They always check out everything and are very professional and tell you if you have any problems. They are very courteous and let you know what time they will be arriving."

"Technician arrived when expected, was polite and friendly, and did our checkup quietly and efficiently."

"Technician was polite, friendly, and competent."

"Called before arrival, prompt and courteous. Efficient and informative. Excellent representative of your company."

"Great proactive scheduling for pre-paid maintenance + a nice reminder notice. Mason did well on the timing on pre-arrival call and was on time. Mason did a great job of explaining the process for maintenance, showing me the filter that needed to be replaced and confirming that I have a few more pre-paid maintenance visits available. Great all around!"

"HE WAS ON TIME AND WENT RIGHT TO WORK ON CHECKING THE SYSTEM"

"Timely, polite. all biz."

"I am not going to set here type all of this out again. If you did not accept the first write up I will not do it again. if you do not like a bad write up do not send any more reference of your business again. will get one of tour competitors to find problem."

"It seemed odd to have a Sales Consultant come to a service appointment at first but i brushed it off. Then the lies started, first with saying the unit is broken and needed replaced and they knew it was broken because there's only 4 wires going to the thermostat and it would cost thousands to wire it to find out. Rheem only uses 4 wires and if your technician and salesman doesn't know this then they need additional training but i need a refund. The technician tracked mud onto my new white carpet upstairs, they both lied about the age of the unit, they both lied about at least 6 different things and i have the lies in writing on your forms. Then the salesman gives me three options to replace one unit, doesn't do a Manual J calculation, doesnt tell me what size any of the options are and provides only vague information and says your options are good, better, best without model numbers, without any technical specifications. I work in the mortgage industry as a Sales Manager for the State of WV where we close over 500 mortgage transactions a year, we need a full refund, and my carpets cleaned. Please make this right or I will be forced to post my experience in every real estate agency within 3 counties of Putnam"

"Jeff was very professional, informative. We have notation on our account requesting Chuck as our only tech, but if Chuck is not available for any reason, you can send Jeff. Thank you"

"Very polite and did a very good job on the maintenance"

"An average service call."

"Our tech was very professional and knowledgeable about our problem."

"Great person did service"

"On time and thorough!"

"explained every thing well, mannerly"

"Courtesy and quality of service"

"Ive been with you for years, so I think that speaks for itself."

"Normally things go quite well. The service men were very nice and helpful, but I still can't get my new Nest to pair with my phone."

"Prompt efficient service"

"Service person was very efficient and knowledgeable, and on time"

"During his service call on !2/20/19, Adam reported that the downstairs heat pump's humidifier water valve was inoperative and recommended replacement of the humidifier with an Aprilaire 400 unit at a cost of $700. (The Aprilaire 400 is available elsewhere at $239.50 retail, but w/o installation. ) I tentatively agreed to the replacement. Adam suggested immediate payment, but I declined. ( The entire system was installed in 2013 and is under warranty until 2023.) On Monday, 12/23, I inspected the unit, and found the humidifier was simply unplugged. I plugged it back in and it began operating normally. Enough said."

"I had to provide clarification for moving equipment into basement when the salesman told me he would provide that. I have not heard from the promise to give me $1,100. gift card."

"Christian ran into problem and thoughtfully responded and realized that he needed help which he quickly did."

"PROFESSIONAL AND PLEASANT."

"He was on time and checked the unit out thoroughly."

"Adam was prompt, friendly and knowledgeable"

"The service is always great and the technician was very informative."

"The technicians were very informative and courteous."

"On time, courteous, thorough, well trained tech."

"The tech came early. He was very professional. He provided some good tips to prolong the life of one of our units. He was very helpful."

"It was a furnace check up. Jeff arrived on time, explained what he was doing, and completed the job efficiently. He then explained what the system did, or didn't need.He was very polite."

"Mr Miller was very good and polite"

"Quality service and a quality product. The work was done promptly, neatly and efficiently. It is a very nice job."

"Mason was very nice and efficient."

"Excellent service!!"

"Rick is a very knowledgeable tech and we always request that he services our units. (both air and heat)"

"very knowledgeable. fast service."

"Your company representatives are always professional & know what they are doing. I am not sure our tech told us his name ; if he did I dont remember but he was impressive"

"On time. Checked out units. Was polite. Put of footies over shoes."

"On time, did his job, explain what he did and said no problems. Important item was being on time."

"Back door left open, planned on 10-12 and once again someone had emergency so he arrived about 1:15. I understand emergencies but it seems to happen all the time."

"Courteous service"

"The tech was great and did a great job. But I was scheduled for 12-2, then told he would need for hours since I had 2 units. I said that is fine as long as the appointment starts at 12, noon..so thats when it was scheduled for. The tech showed up after 4pm. So someone in scheduling needs to do better."

"R.obert efficient and polite."