Teays Valley Service Experts Heating & Air Conditioning Reviews

"We were very satisfied with the installation and the time both took with explaining how to set the alarm system. They were very personable. Great job. I don't have their names."

"Mason was very helpful and courteous. He did an excellent job."

"A part on my furnace is going to be replaced on the 22nd of this month , which will hopefully take care of the problem -- pilot light going out."

"Wasn't told about the $50 charge Which I felt was un called for since nothing was done Jeff was Pleasant and nice Your office personnel was not upfront about charges I was told $99 only and then charged $150 I have many friends and they asked me for advice all the time I am asking for the $50 back and have no issue with a trip charge of the $99"

"The young man was very nice. He made us aware of the situation and offered solution."

"Excellent service"

"Good job"

"Professional and courteous"

"Good Service"

"knows what hes doing only one I want to work on furnace"

"They always check out everything and are very professional and tell you if you have any problems. They are very courteous and let you know what time they will be arriving."

"Technician arrived when expected, was polite and friendly, and did our checkup quietly and efficiently."

"Technician was polite, friendly, and competent."

"Called before arrival, prompt and courteous. Efficient and informative. Excellent representative of your company."

"Great proactive scheduling for pre-paid maintenance + a nice reminder notice. Mason did well on the timing on pre-arrival call and was on time. Mason did a great job of explaining the process for maintenance, showing me the filter that needed to be replaced and confirming that I have a few more pre-paid maintenance visits available. Great all around!"

"HE WAS ON TIME AND WENT RIGHT TO WORK ON CHECKING THE SYSTEM"

"Timely, polite. all biz."

"I am not going to set here type all of this out again. If you did not accept the first write up I will not do it again. if you do not like a bad write up do not send any more reference of your business again. will get one of tour competitors to find problem."

"It seemed odd to have a Sales Consultant come to a service appointment at first but i brushed it off. Then the lies started, first with saying the unit is broken and needed replaced and they knew it was broken because there's only 4 wires going to the thermostat and it would cost thousands to wire it to find out. Rheem only uses 4 wires and if your technician and salesman doesn't know this then they need additional training but i need a refund. The technician tracked mud onto my new white carpet upstairs, they both lied about the age of the unit, they both lied about at least 6 different things and i have the lies in writing on your forms. Then the salesman gives me three options to replace one unit, doesn't do a Manual J calculation, doesnt tell me what size any of the options are and provides only vague information and says your options are good, better, best without model numbers, without any technical specifications. I work in the mortgage industry as a Sales Manager for the State of WV where we close over 500 mortgage transactions a year, we need a full refund, and my carpets cleaned. Please make this right or I will be forced to post my experience in every real estate agency within 3 counties of Putnam"

"Jeff was very professional, informative. We have notation on our account requesting Chuck as our only tech, but if Chuck is not available for any reason, you can send Jeff. Thank you"

"Very polite and did a very good job on the maintenance"

"An average service call."

"Our tech was very professional and knowledgeable about our problem."

"Great person did service"

"On time and thorough!"

"explained every thing well, mannerly"

"Courtesy and quality of service"

"Ive been with you for years, so I think that speaks for itself."

"Normally things go quite well. The service men were very nice and helpful, but I still can't get my new Nest to pair with my phone."

"Prompt efficient service"

"Service person was very efficient and knowledgeable, and on time"

"During his service call on !2/20/19, Adam reported that the downstairs heat pump's humidifier water valve was inoperative and recommended replacement of the humidifier with an Aprilaire 400 unit at a cost of $700. (The Aprilaire 400 is available elsewhere at $239.50 retail, but w/o installation. ) I tentatively agreed to the replacement. Adam suggested immediate payment, but I declined. ( The entire system was installed in 2013 and is under warranty until 2023.) On Monday, 12/23, I inspected the unit, and found the humidifier was simply unplugged. I plugged it back in and it began operating normally. Enough said."

"I had to provide clarification for moving equipment into basement when the salesman told me he would provide that. I have not heard from the promise to give me $1,100. gift card."

"Christian ran into problem and thoughtfully responded and realized that he needed help which he quickly did."

"PROFESSIONAL AND PLEASANT."

"He was on time and checked the unit out thoroughly."

"Adam was prompt, friendly and knowledgeable"

"The service is always great and the technician was very informative."

"The technicians were very informative and courteous."

"On time, courteous, thorough, well trained tech."

"The tech came early. He was very professional. He provided some good tips to prolong the life of one of our units. He was very helpful."

"It was a furnace check up. Jeff arrived on time, explained what he was doing, and completed the job efficiently. He then explained what the system did, or didn't need.He was very polite."

"Mr Miller was very good and polite"

"Quality service and a quality product. The work was done promptly, neatly and efficiently. It is a very nice job."

"Mason was very nice and efficient."

"Excellent service!!"

"Rick is a very knowledgeable tech and we always request that he services our units. (both air and heat)"

"very knowledgeable. fast service."

"Your company representatives are always professional & know what they are doing. I am not sure our tech told us his name ; if he did I dont remember but he was impressive"

"On time. Checked out units. Was polite. Put of footies over shoes."

"On time, did his job, explain what he did and said no problems. Important item was being on time."

"Back door left open, planned on 10-12 and once again someone had emergency so he arrived about 1:15. I understand emergencies but it seems to happen all the time."

"Courteous service"

"The tech was great and did a great job. But I was scheduled for 12-2, then told he would need for hours since I had 2 units. I said that is fine as long as the appointment starts at 12, noon..so thats when it was scheduled for. The tech showed up after 4pm. So someone in scheduling needs to do better."

"R.obert efficient and polite."

"He appeared to be efficient and someone who could be trusted."

"I liked the fact that my technician wore shoe coverings while he was in my house. Very respectful."

"I expect with the tune up that you all should bring a filter to change in my furnace."

"On time tech was very good"

"very efficient"

"Technician arrived on time. He was courteous, knowledgeable and professional."

"Adam found a capaciter and changed it , charged $104.94 Labor. I felt this should b3 covered by the prepaid $320.12 maintenance.contract."

"Professional, Friendly, and explained all that was done. One other comment I did not see a section on my Bill "How did we do? Code was already on here when I started?"

"No Problems With His service. Although I Was Disappointed They chose not to Install The A Cool I Requested in the Bedroom Section... I Didnt Ask For A Grantee Of Life Of Service. Just the Installation..... Short Sited in my Opinion.... Raises the Question about if I Would Recommend You as A First Choice For Sales...."

"High quality service."

"Technician arrived with time period and was very efficient."

"I have asked other companies to come out and give an estimate and none did. Trays vallet not only sent 2 techs in 2 days but sent a estimator on the next day. They were fast and on the ball"

"Huge difference in service quality between my previous 2 experiences and the last one."

"Courteous & friendly staff. Reliable service."

"He checked to make sure everything is running properly."

"I don't see much in rating numbers. The young man seemed knowledgeable and efficient. Very friendly"

"Christian was very efficient, professional, and polite; he thoroughly explained each step of the tune up, and he answered each of my questions with such courtesy. He performed each aspect of the service call with attention to the home by cleaning his work area and taking care to cover his shoes upon entering the house. I appreciate the customer care I received from Christian as well as from Trina, the representative who scheduled the service call. I could not be more pleased. Thank you!"

"Alex did a great job and fixed an issue I did not know I had."

"Efficient"

"Walked in put booties on just did his job immediately very polite??????"

"On time, informative, cleaned up own mess"

"Excellent service. The service tech seemed knowledgeable and was very hospitable."

"We were very pleased with the installers, Tim Miller and Jeff Carr."

"They came when they told me they would and are always so polite. They found an issue that I was unaware of and fixed it."

"Eddie finally fixed a long standing problem that other providers could not."

"The tech that came has serviced the furnace several times and is always polite and friendly. He also knows what he is doing"

"Eddie is very knowledgeable and is always willing to answer questions."

"The man has always done good."

"Very courteous"

"ROBERT(EDDIE)HAS ALWAYS BEEN HIGHLY QUALIFIED AND PERSONABLE ON PROVIDING SERVICE FOR US."

"Although the service was performed timely and efficiently, there is a problem. I was told that my furnace humidifier was not functioning and needed to be replaced. The technician gave me an estimated cost, but said he was unable to reach anyone at the headquarters office to arrange for an installation date. He promised that I would hear something later in the day. This has not happened. I must note that in the past I have had a problem with your company responding to my inquiries. Accordingly, this response to your questionnaire will be my "test" to see if you really do care about the quality of your service, or this is just customer pablum. Call me as promised soon, or I will have another provider install the humidifier."

"Eddie was very courteous; and, knew what he was doing. I told him if I need something again, I would call and ask for him. He mentioned something else I might need, which was about $200.00, if you will have him call me, I will make arrangements to have it done. I couldn't be any more pleased. Thanks! Jean Sheets"

"Excellent Service"

"technical know how and experience of technician."

"I have called three times to schedule an estimate. Once I got no call back, the second time the tech was a no show and the latest call I got apologies with promises that someone would call me back by the end of the day. No call back."

"Carlos did a very through inspection and answered all of the questions that I asked him."

"He was on time and efficient"

"Eddie did a great job, as usual."

"He did a good job although we werent able to get my IPhone hooked up on wi-fi."

"everything was done as promised including your office staff"

"Experienced and professional technicians."

"Tech very nice and knowledgeable."

"The tech.(Ricky) showed up in the time frame I was told. Very friendly and helpful . Answered all the questions that I asked and never seemed to be annoyed by them.. We will definitely be using you guys when needed."

"Helpful, found problem and fixed it. He knew what he was doing."

"Good service, very fine tech"

"He was good, but there is always room for improvement."

"He was very nice and explained every thing for me that I asked him."

"Techancan was very polite, and knowledgeable, explained what steps he was going to preform, and was very helpful."

"Technician did not arrive within appointment time. I had to call the office and found out no one knew I was on the schedule that day."

"Arrived when stated and professional"

"Alex was prompt, efficient, seemed knowledgeable and was friendly."

"Tech was actually early. Which was good. e was friendly , efficient and professional. He explained everything he had checked."

"Technician was very professional and courteous. Arrived on time and went straight to work."

"Eddie was very thorough and did a great job"

"On time...very professional...did a great job"

"Rick does good work"

"Courteous and professional."

"The tech was very informative of each step of going over our system while he was I sure and out of the house. He gave current info about the units warranty. Made suggests Nations for future concerns."

"The technician came quickly and was great recognizing the problem right away and how to fix it."

"Robert is one of the nicest young men we've ever met, He is very respectful. He's on time and very efficient! Plz recognize him for his good work."

"Excellent communications skills. Thourough checkout"

"Very professional"

"Service was done in a timely manner, and the worker was knowledgeable."

"On time. Courteous. Knowledgeable. Thorough."

"Communication about issues and prices to fix"

"tec. very good. asked for cost est. know one would say. later found out it was preset. price was to much felt like I WAS TAKEN.GOUGED."

"The technician is very knowledgeable and very polite."

"Very professional and careful with keeping dirt from escaping. Fast and courteous."

"Quick response - diagnosed the problem and fixed it quickly. Very courteous and helpful."

"Chuck was on time and called ahead to re-confirm and advise arrival time."

"EXCELLANT TECHICIAN. , ON TIME . GREAT SERVICE"

"Knowledgeable"

"He was very pleasant and did his work quickly and efficiently. We have used Teays Valley for almost 25 years and have always been very happy with their service."

"As usual, the guys who service our HVAC are polite gentlemen & they do an excellent job."

"on time respectful and explained everything"

"Didn't take no time for the technician to arrive at my home he was very nice and explained everything to me"

"Friendly service man"

"Brett and Alex are always courteous and professional and their service always goes above and beyond the call of duty!"

"Teays has taken care of us for quite a while. We had a Fall checkup done. Robert was the technician this time. He appeared to want to do a good job for us. He explained things as he went along. Very professional. We signed up for Fall and Spring maintenance with him."

"quick, polite"

"VERY FRIENDLY AND EXPLAINED ALL HE DID."

"I was satisfied with the work performed and the information that was provided concerning my heating and cooling unit."

"Good tecn"

"Gentleman was very knowledgeable and knew quickly what needed repaired. The service was quick and he was very friendly."

"Alex does an excellent job every time he services my unit"

"Did what was needed, also mention some other things I needed to have done."

"Did a good job"

"He saw the code and knew what the problem was"

"I called Brett and told him that my handyman thought we had a gas leak around the furnace and he sent Alex out within a few hours to check it. There was a leak and he fixed it."

"Christian was very nice and personable. He was also very informative and helpful."

"Satisfaction really "10"; chose "9" because I want you to be aware that Eddie could not find instruction book to give me for Honeywell thermostat he installed. He said he would look for it. Please, I MUST HAVE AN INSTRUCTION BOOK!"

"On time! Courteous!"

"Dana was very professional, polite and courteous. He answered all questions and was very informative"

"My tech was very nice did his job well"

"The tech was very informative and told me exactly what was going on with my furnace"

"Gage was very nice and did his work well"

"See answers below. They cover it pretty well."

"It was easy to get the appointment. Technician was here when he was scheduled. He is always polite and gets the work done."

"Tech is well trained and could answer my questions when asked. He made suggestions about how duck work cleaning can help. Provided pamphlets how the cleaning was done and a new thing to me about ultraviolet in the duck system !"

"Arrived on time, courteous, and checked out my system for me"

"ON TIME,POLITE,KNOWLEDGE,QUICK NO MESS."

"Did a good and efficient job."

"Everyone was kind, courteous, and professional. There was no mess and they made sure everything worked prior to leaving"

"Prompt time frame kept, knowledgeable, take their time, don't rush getting done, explain the condition of the unit."

"Adam was very polite, friendly, told me what he was doing as he was working so I would know that everything was getting done"

"The men were very courteous and professional in their work."

"Sales consultant, install foreman and install crew were all very professional took my suggestions and or modified them with a better idea. Worked hard and did not waste any time getting the old systems out and the new systems installed."

"Shane was polite and was able to resolve the issue quickly. He explained what he was going to do and gave us some maintenance tips."

"Service employee very informed and pleasant."

"Robert did not know if we were getting heating or cooling serviced. After pulling out past receipts we decided it was cooling. But the confusion due to past technician not completing last contract made it confusing."

"They did a lovely job. When I came home, there was no mess, and they were very helpful in telling us to change the filter after two days for latent residue. My husband said that they were very friendly and professional. When I moved to Charleston, Teays Valley Heating and Cooling was recommended to me by another furnace company in Ashland, KY."

"Nice, efficient, explained what was needed"

"Prompt, courteous, explained options"

"Very friendly and very thorough about checking everything"

"Had to order parts"

"No comment"

"He was very professional and friendly. He explained what he was checking and what he found. I will continue to use this company because we are very satisfied with the service"

"very courteous"

"Your technicians were great and performed well. My only complaint is that I had to explain all my systems to them and answer many questions about their operations. You know what equipment I have since you installed it and/or have been maintaining it for years. You should have all of the information about my equipment needed to maintain it. If I am not available, my wife will not be able to answer all the questions and explain all of the systems."

"I called Teays Valley Exerts Monday, September 16 that our air conditioner was not cooling. The receptionist said there was a technician in the office and she would send him right out. He determined that it needed a new compressor and he would order it Tuesday morning (it was late afternoon when he was here) and it would be in by Wednesday. I had a dental appointment Tuesday morning and when I returned home I had a voice mail letting me know our compressor was in and I called and she said the technician was on a job but she would send him out when he was finished. He came early afternoon and by 3:00 we had our air conditioner repaired. We were surprised and delighted that we had the repairs completed a day earlier that we expected. Both technicians were courteous and knowledgeable as well as very efficient. We have been customers for several years and are very satisfied with your great customer service department. I'm not sure of the technician's names but I think the first one was Carlos and the one who did the installation was Alex."

"Technician is always prompt, courteous & efficient. Always takes time to explain what the service covers."

"Robert did a fine job and very clean in my house."

"The tech that did my service last year and the tech that fixed my unit on Tuesday were both pros. Both did a great job!"

"Tyler was prompt, friendly, informative, and polite."

"technicians were skilled,informative,conscientious, and courteous."

"Very through an polite"

"Jeff beaver is always friendly and thorough with his service and always makes sure to answer any questions and if he sees something that needs attention he tells you. I would always recommend Jeff to anyone"

"Good Response time"

"Fast response time. Jeffery was very professional and knew exactly what he was doing."

"Fast response. Had necessary parts. Fixed quickly."

"Courteous and nice. Helpful even though waiting till Monday for Moyer!!!"

"On time, techs know what they r doing & always kind"

"Nice guy, very professional and pleasant to talk with."

"Very nice and courteous. Efficient making sure he did a thorough job!"

"Issue was repaired quickly and efficiently. Same day and friendly service."

"I appreciated that the tech was willing to call in a more experienced tech for a second opinion to correctly diagnose our problem rather than saying that replacing the unit was our only option."

"Ricky explained what he was doing on maintaining my heating and cooling system. Very polite."

"Very nice & told me what he was doing & took care of the problem."

"Eddie is very thorough in every bit of the service call"

"I was pleased they came so quickly. Jeff found this issue within 45 minutes and fixed it."

"Nice and on time"

"He knew what he was doing and answered all my questions about the slow leak that was discovered back in april/may of this year."

"He stated he was new with the company and I made it a priority to be available for questions. I noticed he did not take as much time checking my unit and I he was ready to leave and I noticed he had not checked my heat pump. When I asked him if he was going to check my heat pump, he said he didnt know I had a heat pump????. I told him where it was and no longer than he was out there I didnt feel he had time to do a good check and the other technicians always used my water hose to make sure it was clean. He didnt. I dont feel my units received the checkup that I am accustomed to. Possibly with a bit more training, he will be a better tech."

"Alex was very thorough and quick. He explained what was doing very well."

"Did a great job and was very professional"

"Adam was courteous and professional and provided useful information to me."

"Friendly person and knowledgeable about his task in hand"

"Personable, asked the right questions, business like, told me what was going on and discussed possible options clear and concisely."

"Arrived on time, clean & efficient"

"average service visit"

"Keep me informed during time required to obtain replacement part. Part was installed quickly after arrival."

"Eddie Let's us know what the exact problem is & what it's going to take to fix it & doesn't mess around !!!"

"Technician (Jeff) arrived early and was extremely knowledgable and helpful. I had to reschedule an earlier appointment and the office staff was very helpful in making the change."

"Made perhaps the best of a bad situation."

"Rick has earned the trust of my husband and I completely. We always know he will do a great job and be truthful."

"He knew what was wrong by listening to the unit and got it fixed and running"

"Tech very informative about my problem."

"we received services Sat. night so that we did not go without air cond. for a very hot week. your serviceman went above and beyond to fix the problem. He was wonderful"

"Chuck was prompt, on task, very informative"

"Knowledgeable about system issues. Courteous and efficient."

"he did his job and was very polite and arrived early"

"I called and they came out within 20 minutes due to an emergency. The service was excellent and Jeff Beaver the tech was extremely knowledgeable and helpful he was quick and thorough"

"My technician was very professional, knowledgeable, and courteous. He called to say he was on the way, and arrived at the appointment time. He assessed my system, came in and told me what needed to be done and then serviced the unit. The price I paid for the maintenance contract is truly a bargain."

"Courteous and very professional!"

"Knew very well what was needed. He replaced a filter that was a bit small for opening and had been that way for years. Other technicians just said they did not have the correct size. Ed got a proper size frame from truck, fitted the filter, and installed the frame/filter combo that fit the opening!! This will result in less dust in our home. Thanks to Eddie."

"The technician did all he could. Unfortunately, mine is an old system."

"Adam was punctual, courteous, knowledgeable and thorough."

"Service was and has always been "Top Notch""

"Technician was very nice and friendly. Fast service and fixed our problem. Thank you!"

"The technician was prompt, provided quality service and communicated well. The only issue I had was talking to the office to schedule the appointment. The local number wasn't very helpful, they couldn't really answer any questions. the 800 # was more knowledgable and scheduled my appointment."

"Service person was knowledgeable and shared his knowledge with me on what we can do to keep our units working."

"Eddy knew exactly what to do and gave me some troubleshooting tips for the future. Eddy was great!"

"He was very thorough and polite. The technician answered my questions about my air conditioning unit."

"I have never met a more conscientious, skilled or personable technician than Mr. Jeff Beaver. He, more than anything else I can think of, is why we have stayed with Teays Valley Service year after years after year!"

"Robert was on time and very hard working!"

"Alex has been servicing my old unit for years. I appreciate that"

"Prompt service"

"Jeff is always courteous and personable. His professionalism and knowledge of our systems has always resulted in both keeping our systems going and solving any problems."

"Prompt, courteous and efficient service as always."

"No definite answer on problem. Called another repair person"

"He fixed the problem , didnt have the correct part , but got us up and running again. Has to order a new fan motor. Then, come back and install to fix the system."

"problem solved. super nice technician"

"Cool air again"

"To long to get part in"

"Chuck was friendly and mindful of his tasks."

"The service was beyond expected. Friendly and knowledgeable."

"Because we are very satisfied. The service men were friendly, competent and professional."

"Young but very courteous and knowledgeable . However I'm still waiting on pictures of our duct system to be sent to our email address. Please send."

"The technician was prompt, friendly and knowledgable. He had my A/C up and running in about 15 minutes."

"I did not receive a service from Teays Valley H & C."

"My unit was working completely fine. They came and did the check up and my unit stopped working. Came out the next day and said nothing could be done. Unless I paid, which makes.the service agreement complete ****."

"Adam provided great service!"

"Robert was informative, knowledgable and helpful. He came on time and did a thorough job."

"Technician was very informative and friendly"

"Technician was friendly, knowledgeable, and worked steadily."

"The problem was solved in a manner satisfactory to me. Technician called ahead. A verification of the appointment was sent to me. Mr Miller was courteous, helpful and knowledgeable."

"He went to work as soon as he arrived. Had to put up with my two cats and didn't complain."

"Technician did a good job explaining the problem and fixed it on the same appointment as the the maintenance check."

"He was very mannerly, thorough and professional."

"GREAT SERVICE"

"Chuck was efficient, professional as always. He has done my maintenance calls for years so I was really glad to see him for the emergency call!"

"Everyone we spoke with or worked on our AC unit was professional, courteous, and prompt. They were careful to not make a mess, and I loved that they wore booties over their shoes to protect my floors. It was an overall great experience."

"friendly and informative"

"On time, efficient process."

"did the complete job well"

"The technician was nice and professional and added Freon like we needed it was pricey but it got added. The problem is when he tried to disconnect his hoses it took over a minute with the Freon he added leaking out and then some. It was so bad he had to get his gloves because his fingers were freezing. The air from the vent was 65* before he disconnected his lines after that the vent temperature was 73*. Im unlikely to use you again unless you fix what I paid for."

"Did not show up"

"Tech was both freidly and professional while working to uickly repair our AC."

"Prompt. Came on a Sunday. Quickly found the problem and fixed it."

"The service was fine but to charge $148.00 dollars for a $40.00 dollar capacitor because my warranty was two months past is ridiculous."

"Chuck arrived on time and did exactly what I wanted."

"He explained what he was doing. He was friendly and on time."

"The technicians were more than prompt and did the unit check efficiently."

"Alex is great! He knows our systems very well and always makes sure everything is up to perfect working order."

"Quick, quiet and professional"

"Same day service as usual. The tech has been here before and has always been very respectful and courteous. It was raining and tech still worked on my AC."

"Alex and his helper were prompt and professional with the repair work."

"Service was fine and so was the technician"

"service person was excellent in how he helped us."

"Adam was very ready to clearly explain my questions snd concerns Also he was methodical with his work, obviously knew how to service the ac and was thorough in job, nice person, and neat, respectful of my home Very good employee!"

"Good job"