Teays Valley Service Experts Reviews

"Resolved problem quickly."

"Good job"

"Adam was everything I expected an expert to exhibit."

"Solved problem quick"

"They came when they said they'd come, did what they said they'd do, and charged what they said they'd charge. I have nothing about which to complain concerning their service and the way they stand behind the produclts they sell and install."

"They were very professional and knowledgeable. Came on time. Worked on my furnace,Found nothing wrong. Very polite and friendly."

"Good work"

"efficient and courteous"

"technician called first to say he was on the way"

"Response time was excellent. Technician was knowledgeable, efficient and exhibited a pleasant personality. He presented himself in a professional manner. Problem was diagnosed and rectified quickly."

"spent time on the job ....thorough careful worker"

"EXCELLENT SERVICE ,GREAT PERSONEL"

"Tech was thorough and quick"

"He got on with the job with efficiently and without fuss."

"They didn't tell me what was wrong with my heat or how much it would cost to fix it. They only tried to sell me a new heat/AC unit. One of the guys didn't cover his nose with the mask even though I specifically asked for the technicians to be masked because I'm pregnant and at high risk for COVID-19."

"He was knowledgeable, throough, honest, polite."

"Brett always make my problem a priority and expedites expediently. Chuck practiced COVID requirements and quickly resolved the problems."

"on time and very professional"

"Always on time and you pursued my business."

"Chuck explained everything that he had done and that the system was ready for winter."

"excellent prompt service as usual"

"Our technician was efficient and knowledgeable. He provided suggestions for keeping our system running at peak efficiency."

"Very efficient and thorough job. Friendly and courteous technician."

"Quick response; professionalism; helpful communication."

"Technician was prompt,courteous & thorough."

"Eddie explained what he did also asked us if we had questions"

"The men worked hard fulfilling the job results. They let us know every day that they were beginning their work."

"Very efficient worker"

"He w as polite & was knowledgeable about his job."

"The norm, knowledgeable, courteous and friendly."

"Technician was very polite and seemed very knowledgeable and explained exactly what he thought the problem was and fixed it."

"Chuck was very quick to make the diagnosis we needed to correct our air handler problem."

"On time,got in and got out, knew what he was doing."

"Your staff are polite & knowledgeable"

"The technician was very thorough and knowledgeable."

"Job Nicely done."

"He told me about a problem with my foundation that needed to be taken care of and I was not aware of because shrubs against the foundation was hiding the problem. Problem solved the next day. Thank you Shane"

"On time and do very good work."

"The technician was very courteous and explained what was being done. He answered all questions and was very informative."

"People were very nice, knowledgeable, and professional"

"I suppose the technician checked everything he was supposed to, I did have an issue with his personal phone call while doing the service. I could hear him speaking on the phone for at least 25 minutes. I believe he was working while speaking but Im not a fan of personal phone use while working."

"Because I was very satisfied"

"Technician was knowledgeable about our system; professionally courteous and considerate of our time."

"Come in do the job. Ask if any questions and politely leave. Great service"

"Received prompt, professional service. The Technicians were very professional and clean."

"Chuck is very knowledgeable fixes anything that he finds wrong and always explains what he is doing and why he is doing it. Onus ge is just a nice friendly guy"

"Person's performance was very good. He provided important information pertaining to getting the best performance from our heating system."

"Problem was resolved & technicians were friendly & courteous"

"Polite professional, caleb still needs to do crawl space."

"Eddie was professional and was able to find out what the problem was very quickly!"

"Eddie does Excellent work & Explains things well"

"Chuck is a very skilled tech and gets the job done right !"

"I think the service representative did a good job inspecting the furnace."

"He was wonder explained everything I would ask for him again"

"Was on time, friendly, and assume knew what he was doing - system works!"

"As always, all staff are courteous and respectful. I always request Jeff as I feel I know him and enjoy welcoming him into my home. He answers all my questions and concerns no matter how "silly". Mostly I trust him."

"The technician, Ryan, did a great job. He took care to keep my home clean while he cleaned the duct work. He was respectful to me and my home. I was very pleased with the quality of work done."

"Fast, reliable, and efficient service"

"HE EXPLAINS WHAT HE DID. VERY FRIENDLY."

"Tech was polite and knowledgeable. I was surprised that a filter is not included in the maintenance service. I had to run to the hardware and buy a filter. To me it would make more since to have on hand the kind of replacement filter to be used for the furnace that was installed. Just sayin."

"excellent customer service from everyone"

"They had someone at my house within an hour of my first phone call and were courteous and helpful."

"I like that he took a picture of our problem to show us."

"Caleb did a great job of listening to me and explaining his recommendation. Enjoyed talking to him."

"Technician thorough and respectful of my house."

"Excellent work and fast service but very expensive"

"On time polite covered shoes explained what he did"

"Everything was handled very safely and professionally. I love how the team scheduled everything, confirmed with an email, called before coming, and emailed results after. I also greatly appreciate how safe the Tech was. He kept his distance and wore a mask. Perfection!"

"Very courteous on time great job"

"I received what I consider good and caring service."

"Efficient service"

"Knowledgeable, friendly, a job well done"

"The young man went to pick up furnace filters to assure i had enough for months to come."

"They were quick to respond and the technician was very personable taking time to explain everything to us"

"The technician answered all my questions and provided me with information on up keeping my unit"

"Teays Valley Heating and Air Conditioning Service has the most reliable service personnel."

"THE TECHNICIAN WAS HERE ON TIME QUOTED, WHEN AND DID HIS WORK IN A TIMELY MANNER."

"Extremely helpful and friendly service."

"Could not identify problem other than breaker being flipped. No explanation why despite no power surges during the day. so told us to call electrician next time we had a problem. The unit is 5 weeks old"

"Forgive me for not recalling the name of the very pleasant, very competent and very helpful service technician. The call was perfect."

"Your technician was very professional, knowledgeable and respectful of the protocol for COVID-19"

"Eddie and Alex were prompt and professional and together resolved the problem within 24 hours."

"Professional"

"Alex is very friendly. He knows what he is doing. He is technically competent answering all my questions and concerns."

"Chuck was very nice and very informative on what me and my husband needed to take care off. He fixed the problem with our A/C unit and gave us piece of mind."

"I think this was the best service I have had ."

"Technician was very prompt and courteous. Explained in detail what he had done on both systems, including correction of potential problem areas."

"Jeff Beaver was very knowledgeable about the process of my heating and cooling system and he answered all my questions in s timely manner."

"Tech was on time, very cordial as well as knowledgble."

"It took three days to get the service after scheduling."

"Punctual, timely & professional.. very personable and accommodating."

"On time, efficient, nice, wore mask, covered shoes"

"They did a outstanding job."

"Shane and Bill were friendly and knowledgeable. They didn't waste time and got started right away. They found the problem and even cleaned my filters inside for me."

"Because he came within the arrival window and checked our A/C for us and resolved the issue we had."

"always prompt and courteous"

"Would have been a 10 rating but technician arrived at 8:30 and we slept in that morning and were still in bed. Appointment time was 10:00 to 12:00."

"because Mason did an excellent job, was courteous and respectful"

"On time. Easy to work with."

"Alex is a thorough and experienced technician. He is very personable and an asset to the company. He should be recognized and commended for his professionalism and dedication."

"I am very pleased with how knowledgeable the salesman, Caleb, was when helping me select the right equipment for my home. He was able to correctly identify what was going wrong with the system I had and recommend equipment to keep my home comfortable. He took time to make sure I understood the issues I was having and why the equipment would work for my home. I am so happy with the new system. It has exceeded my expectations."

"Good, professional technician who has been here previously and is familiar with my home and equipment."

"The gentleman said he was serving both units and would be with us for 3-4 hours, then stated he had another appt. and left. He was only there 35-40 minutes. Prior to that we had an appt. scheduled and no one showed up or called."

"The consultant provided detailed information on heating and ac systems and was available throughout the installation process to address any concerns,"

"On time and courteous."

"Excellent service by Christian. Thank you."

"Talked about how to kleptocracy clean."

"Adam was COVID-19 compliant, professional, honest and capable."

"Chuck is a good communicator and quickly builds trust."

"Adam was right on time and service was efficient."

"Very friendly"

"The Technician was Very Professional and Competent."

"I was quoted $700.00 for a fan motor for my air conditioner not including labor. At the most it should cost $250.00. I ultimately I paid $160.00. Taking advantage of folks is bad but this was over the top. Maybe it was my just being a woman. Who knows but when my brother came home and saw this estimate he said we would definitely b able to do better."

"Technician was very polite and professional, checked our system, and explained to me what all he did."

"The technician is always very helpful and attentive."

"Adam was very thorough and made positive suggestions"

"On time, covid-19 awareness, friendly service"

"Was satisfied with service just told I would receive a call to let me know when the parts got here. Wasnt sure when they would be put on. Get call asking if they could come now I wasnt home because of no air for 3 days. Was told I would be called right back to let me know when he would be here the next day. I didnt receive that call. I called back 3 times. But he worked hours on my unit and had a senior tech come out and found my issue."

"Prompt. Called and told me he was on his way."

"Tech did not let us know ahead of time that replacement parts are not readily available"

"Our salesman was very knowledgeable, friendly, and helped us find the right model to purchase."

"Service Tech did a good thorough job of checking out the Air conditioning equipment and cleaned the coils on the condensing unit."

"Professional. Thorough."

"Everything was top notch. The work was completed in a timely manner and everyone did a great job who were involved. I knocked off one point only because my garage was left a little bit messy, but nothing worth complaining about. Overall, a great job!!"

"On time"

"Friendly and courtous"

"they never showed up"

"Have been a customer of Teays Valley for many years. Always responsive."

"He did a good job, was polite and finished quickly."

"The service expert was very courteous and knowledgeable"

"I was very impressed with my technician Robert. I was not here when he got here and explained to him i would be there in 15 min due to a family emergency. Most people would not be happy to arrive and someone not being home. He went ahead and worked on the outside unit while waiting on me. He help explain what he was doing, what issues he saw and was very kind."

"Didn't show up."

"The technician was very kind and knowledgeable!"

"The service was excellent. The only thing that disappointed us was the fact we had to pay $104.00 for someone to come out and tell us what we already knew, which the best route would be to get a new AC unit. I thought our appointment was an estimate on the price of the new unit, but that was not the case and this was a little upsetting."

"Jeff went way beyond to help me on a Saturday night! Your call center had me on hold for 20 minutes and would not answer so I had his direct cell number and called him....he happened to be on call and was here in 45 minutes! Your answering service needs more employees or something....what if I did not happen to have Jeff's cell number?????"

"Technician was very cordial and followed Covid guidelines. He also knew what he was doing."

"Jeff beaver is the best technician you have in all respects. His advice, his work and his personality are absolutely wonderful."

"Friendly and courteous, showed up on time. A-OK"

"Ricky was very thorough in his review and explained what he was doing and why."

"Professional technicians explain the service."

"Did a through job."

"Friendly, knowledgeable, and professional"

"Didnt send verified & specifically noted tech that does our service."

"Technician never showed up. It took two phone calls before a manager called me back with an explanation as to why the technician did not show. No explanation beforehand that technician would not show. Extremely poor customer service. I would recommend that if an initial service call is handled this way then so is follow up service. Will not recommend this business."

"tecin tracing and repAIRING CLOGGED DRAIN LINE.hnician went above and beyond"

"capable , mannerly,thorough"

"technician was on time, did a good job. Very pleased."

"Very personable, polite and knowledgeable!"

"They worked hard to get the job completed right. We can tell such a difference in our Air Quality."

"Always satisfied with my service"

"Christian is completely professional,polite,respects my home"

"Professional, courteous, knowledgeable, efficient."

"Quickly figured out the problem and explained to us what was needed to correct. As usual technician was friendly and professional. We have appreciated the good service we have gotten from TV Service Experts over the years."

"Prompt service response and technician make a quick diagnosis and fix"

"The young man was very nice but was not able to fix the problem."

"Adam was very open and informational during the entire time/"

"solved the problem i was having with my ac unit."

"Adam Gongloff installed a new pressure release valve, and relief piping to the water heater. It has been about 3 or 4 days and we have not experienced any more water leaks from the water heater. Very happy about his fix."

"Jeff Beaver is more than a superb technician, he is an excellent communicator who can explain any and all problems and remedies related to the equipment he services. His reliability and expertise have kept us loyal customers for a great many years now."

"Christian did great job in tuning up my A/C."

"Tech was professional and very efficient and explained everything thoroughly."

"Service rates this"

"Caleb was polite, courteous and knowledgeable."

"Technician was on time and very knowledgeable."

"This high rating is because we have always gotten good service, especially by Bret and Jeff. We have used this company for several years. Always got good service, especially from Bret and Jeff."

"Came when they were supposed to and worked proficiently to complete the job."

"A new furnace installed as promised and it seems to be working well."

"Knowledgeable technicians with excellent customer service and troubleshooting skills"

"Called on a Saturday, by noon on Tuesday a new water heater was installed, very timely service as our existing was heater had a crack in the base."

"We had a complete heating/air unit installed. They completed the task in one day (approx. 9-6:00), used drop cloths and booties, and readily explained any questions that we had. It works beautifully. Our old unit had been serviced by their six month plan."

"The technician was late. I called dispatch they could not reach him. Then he finally called 2 hours later and said I stared of coming out to give an estimate hed just give a ball park on the phone."

"Did his job in a very professional manner"

"Everything was perfect!"

"Technition was professional and friendly."

"Chuck was awesome needs to be training everyone on customer service"

"Professional and knowledgeable"

"answers all questions, very through"

"Our service person was very professional and informative. We trust his opinion and suggestions."

"On time thorough professional friendly"

"NA"

"Tech courteous, efficient, and thorough"

"They always do excellent work"

"The technician seemed to be knowledgeable about his job. Came in went straight to work."

"Fast response (once I called...never did get a call, email, or otherwise schedule inquiry from the online form). Good communication by the tech, and immediate determination and resolution."

"Knowledgeable, thorough, friendly service tech"

"The technician was very polite, checked out some things I asked for and even put away my hose when he was done."

"Very professional, punctual and component."

"Very satisfied with both visits."

"The Tech. Found and fixed a AC problem that had occurred off and on for the past year."

"Prompt, friendly and thorough."

"Electric water heater was sent; we needed gas."

"Knowledgeable about the product and very courteous"

"Jeff Beaver answered all of our questions about our system. He demeanor was excellent. He was very knowledgable. He did a great job solving our problem. He also set up a maintenance contract for us and gave us a report. Also the receptionist that answered the phone was helpful and nice."

"Did what he was supposed to do and was courteous!"

"Great service...professional and friendly"

"Tests Valley tech's have kept our house warm and of cool x 41 years...We felt on you"

"The technician provided my tune up and follow up information in a timely manner."

"He was good"

"Technician didn't show up not did they call"

"Never had any issues with Jeff"

"On time and polite"

"Stephanie was fantastic in getting me scheduled. She worked very hard in getting a technician that could work within my schedule. Adam was an excellent technician. He took time to explain what he was doing and why."

"Professional and polite."

"They did a very great job installing the system."

"Adam is very knowledgeable and answered all my questions. He is very efficient and polite."

"everyone has been helpful and patient as we get used to our new unit and extremely prompt in responding to us"

"Adam was very good. Hey very professional and gets to the bottom of the trouble and fixes it"

"He knew his job did it well and made sure that he answered any questions which we asked him."

"HE HAD MY SYSTEM WORKING IN ABOUT 10 MINS"

"Adam was courteous and very professional and explained what he was doing"

"seemed efficient; definitely polite & courteous"

"Repair did not work and I am out over $450.00?? I was out of town and my daughter dealt with technician. She said he was very nice and courteous. As a retired person in a fixed income, wasting this much money and still not having AC is discouraging. I have been a client of this company for over 30 years. I will definitely be finding an another company. Very upset!"

"Did what was needed"

"On time, very careful to sanitize, excellent cleaning of ac, unobtrusive, efficient, very knowledgeable about eequipment and contract."

"Eddie was very professional and seemed to know what he was doing. Wore a mask and covers for his shoes. Worked even in the rain outside."

"The service man showed up a day early and didnt give up until he found the problem even though it was pouring down the rain."

"considerate, on time, knowledgeable"

"One area was not cleaned up"

"Kept me informed and explained what he did and what he found"

"Robert was very knowledgeable and friendly"

"The technician, Chuck, is always on time well prepared, courteous, helpful. He has been coming for sometime and is familiar with our set up."

"Very professional, courteous. Obviously knowledgeable."

"Very informative and took care of our concern"

"Took care of repairs that were needed"

"Friendly and efficient service technician."

"Rick is always on time and takes care of business"

"I was asked if I wanted the filter replaced. My understanding was that I would cover the cost of the filter NOT have to pay a travel fee when I had already paid for the service call."

"Prompt efficient and professional service."

"He was willing to answer any of my questions, He also checked out everything. He was very friendly."

"On time, considerate, explained what was done, professional."

"Good"

"Service was quick, Technician was efficient and friendly. Explained what he did. Put on booties when entering house"

"The technician was friendly and easy to work with ."

"Concerned with the AC unit not secured to platform enough and possibility could topple over and pipes going outside house not caulked around holes"

"Friendly and knowledgeable."

"All went great. Technician very good."

"Technician was courteous, knowledgeable and professional. He arrived on time and performed task in a timely manner."

"Technician was thorough and helpful."

"Polite and courteous technician"

"He was prompt and polite. Did the job and left"

"The problem was fixed very quickly. I appreciate how he explained what was wrong. He was great!"

"Technician was polite, efficient, and practiced safety rules."

"Alex has worked on our system in the past. He is very profession, friendly and informative."

"Christian was very friendly and aware of the safe distancing that s now the "new norm" in our world. He had to work in rainy weather, but did it with a smile."

"I can always depend on Brett and Alex to come when they say they will and to keep me posted on any changes in the schedule."

"Technician knew what he was doing. He was friendly. I requested his service because he had been here before and I was comfortable with him and how he handled himself."

"Chuck just really explains everything to you about your unit"

"He worked for three hours check all reason that could problem to keep happening only reason found was bad replacement part"

"Adam was very professional and punctual in notifying me of his arrival"

"Service call was answered in a timely manner. He took time to make sure the heat pump was working properly and answer questions I had."

"Did what he had to do"

"Was professional"

"on time. explained what he was doing. was respectful"

"We were having trouble connecting a Nest thermostat to our heat pump unit. A team came Thursday, it seemed to work for a while, but when they left it quit working. A single tech came on Friday and so far it is still working."

"the technician was very nice and professional but said the day was too cold to completely check my AC unit - which was the sole reason for the visit. You should have rescheduled the visit for a day that it could be completely checked."

"Always very professional, friendly, and caring!"

"They were very polite and knowledgeable about the information they were talking with me about."

"Your service people are always the best! Knowledgeable and friendly."

"He did a great job"

"The service technician was very thorough in his inspection and testing. It wasn't an in-and-out job. I appreciation the attention that he gave to his work."

"You did a great job of servicing my string trimmer. It runs like a new one."

"Very thorough & pleasant"

"done what a technician should do"