Teays Valley Service Experts Reviews

"Friendly and efficient service."

"Cameron was a great representative of your company. He explained what he was going to do and answered all my questions."

"James Jackson provided professional service, was polite and respected my home."

"Polite employee, very efficient."

"Very responsive to my request for immediate attention..Alex Shamblin is very professional and knows my new AC .. He is knowledgeable and the only one I want to work on my AC system.. I thank you for responding so quickly"

"He informed us of everything he was about to do! Very nice person to deal with"

"Tech did not show up during scheduled time. I can only assume he performed the necessary checks as he did report to me that the "contactor" would need to be replaced before long but everything else was good."

"Like having the same tech. (Alex Shamblin) each visit."

"Both fellows were very informative and friendly."

"Prompt, friendly, very efficient."

"Jason was very thorough and helpful."

"Tech was courteous, knowledgable and fast."

"they were here in timeframe that was quoted. very friendly, answered all questions that was asked. have question need to ask after they left. noticed a picture of a flame after they left and has 61% above it like it isn't at full capicaty. think thermostat should have same warranty as furnace."

"Great service and explanations."

"Your technician that did the duct cleaning but very polite, worked quickly and in a way that did not disturb the operations of our office."

"Very prompt and courteous"

"I did not receive the report of the results of this furnace and air conditioner inspection by email as the technician promised. I did receive the invoice from your plumber from the appointment of the day before. Will you please send me the HVAC inspection report?"

"Manually and professionally explained what he was doing We were pleased with his work"

"The technician was knowledgeable and diagnosed the problem and fixed it in a timely manner."

"Consistent exceptional customer service."

"Luke was helpful and gave me great feedback as to what the issue was and possible remedies"

"On time, very professional"

"Jeff Beaver is a excellent service tech."

"Today, Jason, like all the Teays Valley service techs before, was punctual, pleasant and professional. He came to do his job and completed his tasks while sharing his findings and recommendations, which were very positive."

"THE SERVICE WAS DON BY SOMEONE WHO KNEW WHAT HE WAS DOING'"

"A very thorough check of my HVAC system."

"Tech lost no time in discovering hidden problem with furnace and informing us what the issue was and how it could be fixed and cost involved."

"Prompt , courteous, and professional."

"Answered all our questions and concerns."

"Grant was friendly and thorough."

"job well done, nice gentleman"

"Technician was on time and very professional"

"Courteous, honest and knowledgeable"

"10"

"Tim and Logan were very professional. They answered all my questions and provided info I didn't know I needed."

"Technician knowledgeable and explained everything so I understood"

"He arrived on time, handled the task efficiently."

"Very nice and helpful people"

"Had a repeated problem. You sent a tech out ASAP and he did everything possible to find & eliminate the intermittent communication error. Things are working so far, but Jason gave me detailed instructions to try to capture the error if it returns."

"Informative on equipment and courteous."

"Timely appt, professional service"

"Levi & Deandre were just perfect! They knew exactly what to do, and quickly finished their work. They were on time, polite, friendly, intelligent, respectful! They explained everything and spoke highly of the company!"

"He did a great job"

"Timely, professionally, accomodating..."

"Your technician was very knowledgeable, efficient & pleasant."

"Alex was just awesome and explained things to me that I as a woman understood. I had a few questions and he answered them as I said to where i understood. You know men understand these things better and me being a woman was treated with kindness and respect"

"Jason was friendly, professional, and efficient."

"Cameron was very knowledgeable and professional during the service. A gentleman with a commitment to provide a thorough explanation of our system."

"My A/C was not working correctly and the office someone out to checkout the problem that afternoon."

"From my first interaction with Ginger to our tech Alex was wonderful and professional"

"Very professional and was able to answer all my questions"

"Professional service"

"Very polite and well mannered."

"Luke was very professional and very polite and knew exactly what he was doing. I was also very impressed that Luke was very respectful of our home and took care to be neat and tidy and careful with his tools so they could not damage our floors and sink, etc"

"Appointment time was easily made and service technician was on time."

"Adam Scarbro was just at my house and did an excellent job of servicing my furnace and getting it ready for the cold weather. He explained to me all of the things he was checking and cleaning et cetera. I feel so much better that Adam was here for the annual maintenance because he has been here several times over the years and knows my system and all that has been done to it. I am always amazed at his knowledge and understanding of HVACs and I also appreciate how considerate Adam is of me and my house."

"All three young men were professional, polite, intelligent, and explained everything."

"I feel the part that was installed was overpriced. Found one online for 1/2 that price. On the other hand, Gary was great. Would appreciate him servicing my unit anytime."

"He got the job done."

"He was very professional"

"Called ahead. Showed up early. Very, very polite."

"Bryce was professional and know"

"verry respectful easy to talk too"

"Things went quickly and smoothly.."

"Service provided was punctual"

"Matt is a hard worker and it shows. He was very professional and skilled at his craft."

"Good service and courteous"

"Showed up on time, very professional and friendly, also very knowledgeable on new equipment installed"

"Serviceman showed up"

"He did a great job and gave us a heads up about possible future equipment needs."

"helpful representatives"

"Great people that keep me informed with what they are doing while here."

"Pleasant man that explained everything to me."

"These guys were great. We look forward to getting back to you as soon as we can to schedule the plumbing."

"Very friendly and professional.."

"Grant is my favorite HVAC technician ever. He is clearly passionate about his work, does a thorough job and explains everything clearly"

"Very courteous, explained what was going on with the unit and helpful"

"Fast professional service"

"Technician was polite and professional."

"He looked good and helpful. Did a good job checking."

"Cameron arrived on time. He knew what he was doing and he was friendly and polite, as well as efficient."

"Your technician arrived on time, did what was supposed to be done and left everything in good order."

"Service could have been faster"

"Polite and efficient"

"The pricing was outrageous. Was charged almost 200$ for a 10c cap on a water line."

"Identified loose contact wire right away."

"Effective, efficient and informative !"

"Prompt service, professionalism"

"Great support from Joshua."

"Fast service"

"Fast response and professional job"

"Tech arrived on time went right to work."

"Finally fixed your it"

"It works after you have completed."

"Joshua and his partner were professional and efficient. They assessed the problem immediately and resolved the issue in a timely manner!"

"Quick work and troubleshooting."

"Eddie Donald always did our service calls. Since he retired I have and will always request Jeff Beaver. He is thorough and explains what he is doing."

"They were very professional and as it appears the heat pump is working well. Without getting under my house It is difficult to rate the furnace part as it will not be used for months. I assume they removed all of the equipment and duct work from the previous furnace."

"The problem was fixed quickly"

"Grant was very polite and knowledgeable."

"Always on time, courteous, answers any questi9ns I have."

"Did not return today or call"

"Misty was awesome and a lot of help. Would have got a perfect score if she would have went into that craw space deeper, but I understand M Looks like its the battle of heavyweights on Ohio St. Mullins or Teays Valley I know this is a little job by your standards, but reps are at stake yall and did I mention I will be paying in cash?"

"Great service technician as usual,Adam was truly a professional"

"Very professional, knowledgeable, and courteous."

"Luke did a great job and kept me informed of his progress. In the end, the issue was corrected."

"The technician seemed irritated and was ultimately unhelpful."

"Service technicians are always professional, courteous, knowledgeable and explain things thoroughly."

"Adam knew what to do to fix the problem. He was polite and friendly."

"The date agreed upon was not the date set for service"

"Came out sane day I called very professional fixed my problem"

"Adam explained issues and offered several solutions"

"Great work"

"Great"

"Chuck was very knowledgeable and helpful. He was also very kind and answered all my questions."

"Excellent customer service! Logan and Randall were very efficient and informative making sure I understand what was happening. I appreciate a company who values their customers and provides quality work."

"Tech came right away and fixed the problem and was very kind"

"I have been a customer for a long time. I've gotten wonderful service."

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"He knew immediately what the issue was! He was professional and kind."

"expert service timely"

"Austin was personable and professional. He explained the situation thoroughly."

"A little pricey but service was very good and professional! He showed what he was doing and discussed what caused the problems. He made sure to correct those problems. Very courteous."

"Worker was knowledgeable and kept us informed as he went along. Completed work in a timely manner with a nicely looking finished product."

"I needed repairs on my air conditioner at s really busy time and was able to get an appointment the next morning. Chuck arrived early diagnosed the problem quickly and tried everything to try and fix it. He worked on my compressor for about 2 hours when the heat index was around 104. He was unable to fix the problem. I needed a new unit. Chuck called Chance who arrived quickly told me some options, made a recommendation and then scheduled the install for the next day! Exceptional service from these guys. Above and beyond."

"Adam is always friendly and he even tightened my leaking pool connection without being asked!"

"I got same day service when I called about my AC unit having issues."

"Great service"

"They were so nice"

"Gary got here very quick. He was very nice and professional. He got my air working in about 20 minutes. The customer service woman was also very helpful."

"Nothing was done, you declined service, stating because it was a new system and you all didn't install it that it was a liability. This doesn't make any sense at all. It was the tech didn't want to do it because it was getting late is all."

"Very Professional and helpful answering all of our questions."

"Always great service"

"From scheduling to the technician support and sales support everything was fantastic. The technician was VERY helpful, communicative, and profressional."

"Logan and Randall were very friendly and professional. They were able to effectively reconfigure my furnace and install the new ac unit to fit the existing space - in a confined area. The new ac unit was taller than the unit that was replaced. They obviously are knowledgeable about the work they do and work to get it done in a timely manner. They work well together and they dont loaf while working. I also had a new tankless water heater installed by Luke and he was able to complete the work satisfactorily. We didnt have much interaction with him as he wasnt here as long as Logan and Randall were. Overall, we liked the technicians and the work that was done. However, before the installation of the tankless water heater, we wish we were informed of some options of treating our water before it goes through the heater, such as a scale cutter or water softener to help minimize potential problems with the tank later on. However, it was mentioned that it would require routine maintenance/flushing - cleaning annually or bi-annually."

"Very professional in all he did."

"Very professional in all he did."

"Luke was there in a timely manner after calling first. He assessed what I would need and gave me a price."

"Very. Cameron was very polite and professional (and he loves Tesla)"

"I thought that $465 for a 1.5 hr job and $30 worth of materials was rather high. And I didn't get a military discount that I was told was going to get. Nathan was awesome."

"Very friendly, very patient while I watch & try to learn a thing or two and answered my questions"

"Mr Boggs was very courteous and competent. I just had to wait longer than I had planned. I dont think it was Mr. Boggs fault."

"They are always honest and transparent."

"He was on time, courteous and seemed to be thorough"

"Quick response"

"The dispatcher didnt seem to understand my problem (a leaky filter that had broken) and first tried to convince me I didnt need service and then sent a service rep who didnt have the part needed to fix it."

"Very knowledgeable, courteous and efficient"

"Technician was friendly and efficient. He checked the system inside and out and indicated everything was working properly."

"Very courteous and helpful technician."

"Very fast to schedule, efficient and kind service."

"He immediately arrived and got the job done!!"

"Made an appointment and nobody ever showed up!!"

"I wanted quotes and my technician did an excellent job answering my questions."

"Our tech, Alex, was wonderful. There were a few cliches with scheduling. I asked if an appointment would be scheduled as soon as the ordered part was received and was told that would happen. Unfortunately, it did not. I called to see if the part was in, and then asked for an appointment on the same day as the arrival of the part. Fortunately, an appointment was available and we didn't have to spend an additional night in the heat without air conditioning. I learned that I must always check on ordered parts."

"Weve had Teays Valley as our heating and cooling for 24 years and have never been disappointed! So glad you brought your calls back in-house!!! When you have great service, no need to shop around! Every technician here for install were so professional and extremely respectful of our home!!!!"

"The technician was very pleasant and spent time inspecting our systems and changing filters. He was knowledgable and answered my questions competently."

"Adam is amazing, knowledgeable and kind."

"Technicians were very professional and explained what they did when finished"

"Adam is a remarkable young man. He truly knows his job!"

"We decided to go with new unit after repair s were made. Could have saved repair money."

"Very thorough and informative."

"I have had a noise coming from the unit when it comes on since the installation. Your tech fixed the problem and now it's so much better. I give your tech a 10 because the noise is gone."

"Adam was very diligent in trying to solve new Lennox AC unit not cooling."

"Did a good and sufficient job. Will know more in a few days."

"The service was quick and problem fixed"

"Chuck was very professional and spent time explaining everything to me and why I needed what he was selling"

"The repairman was pleasant, knowledgeable and got the job done."

"James did an excellent job of removing the stain on our ceiling. He is a very nice man."

"Great Service"

"Suspected trouble with sewer line near sump pump in basement. Technicians found source of problem after many hours of digging in confined space. My home is 100 years old and the sewer line had come apart and needed put back together with proper fittings and patience. The job was a less than desirable situation to be in but Nathan and Levi worked fantastically together and made the job look easy with their knowledge and professionalism. Called back for additional item I wanted installed and it also was done quickly and efficiently. These two employees represent TVSE very well. Quick response time , polite, always wore booties even though they were told not to. No mess left behind as tools, materials cleaned up before leaving. Will definitely recommend and use again without a thought."

"Teays Valley has long provided great service to my HVAC system. They are professional, knowledgeable, respectful of my property, and always answer any questions that I may have. Recently, I had a different problem; the problem was with a corporate partner. I called Mike Ssvilla at Teays Valley, who listened, heard me, and promptly responded, solving the problem to my complete satisfaction. I wouldn't have expected otherwise from this company that you can always trust. They are the best! If you haven't tried them, you need to give them a call - good service, good value, good people!"

"Because they hire good people who know what they are doing and are polite."

"Technician was on time, polite, explained what he did, and completed work efficiently."

"Quick appt and on time with quality service!!"

"Chance was informative and quick."

"Mr. Sharp arrived within the appointed time frame. He was very professional and did a thorough check of the air conditioning unit."

"Ricky was knowledgeable and friendly."

"The friendly service worker arrived according to schedule and went right to work."

"Have been using TVHC for many years and am completely satisfied."

"Eli was very efficient and a very nice young man"

"Tech told me over the phone only Teays valley has offering over 60pints Dehumidifier, I need lot small size my basement than 30pints. he didn't come to my house visit only phone calls."

"Despite having to deal with a four hour window to await the service, the technician was professional, friendly and helpful. He explained the service provided and was extremely efficient."

"Gary is great!"

"Technician was knowledgeable, informative and as pleasant an individual as I have ever met."

"Efficient service with very respectful staff"

"professional technician - answered questions and gave receipts after work was done."

"Adam and Misty were very nice and informative"

"Dishonesty, Slacking job duty, disrespecting royal customers like me, More concerning about own their benefits."

"Chuck took the time to explain what he was doing to solve our problem"

"They did a great job! They were friendly, pleasant, cordial, and very professional. The install was completed in a timely fashion and they completely cleaned up after themselves to where outside of a different AC unit, you wouldn't know that I had anything done."

"They were very prompt & got the job done quickly"

"PM keeps the dream alive"

"Joshua was very professional and helpful and quickly identified what needed to be fixed."

"Austin was punctual, polite, and knew his product lines."

"Drew was excellent about explaining what he did to fix our system. Professional!"

"Techs meet all expectation for the work performed and insured all old parts and waste was cleaned up."

"Efficient, respectful & prompt"

"Jeff Beaver is very knowledgeable & professional - this is why we request him to do our service calls ."

"Very helpful"

"Eli did a very nice job. He was kind and courteous. he did a thorough job checking out the air conditioner."

"Took care of the leaking faucet quickly and neatly"

"Extremely knowledgeable, wonderful personality, thorough in his work"

"I was thankful that Alex was able to find the fault and correct the problem with my thermostat. He could have very easily sold me on the need to purchase a new thermostat."

"He's great"

"They did there best but couldn't get results"

"They were super fast getting out here and helping us set up the advantage plan. Along with scheduling an install for the new unit. Very professional and nice."

"Service expert was able to identify and correct the problem"

"Teays Valley Heating & Cooling far exceeded my expectations. Provided immediate response when notified of my cooling problem."

"Technician very knowledgeable. and helpful."

"Excellent service."

"Tech arrived within time schedule window. Friendly knowledgeable"

"Professional and courteous."

"The consultant was very polite, knowledgeable and willing to help."

"Jason and the rest of the team were friendly professional and personal. They did great work, were honest and cleaned up well!"

"The technician was very thorough with exemplary customer service skills."

"Very professional and communicated well."

"Very professional and communicated well."

"Great service always!"

"Austin was very friendly and personable from the time he made the call to me before he arrived. Easy to talk to!"

"I was promised service on Tuesday and nobody showed up or called. I called back on Wednesday and got scheduled for Thursday and again nobody showed up or called. I called back on Friday and got scheduled for that day and finally someone came."

"Professional, knowledgeable, explained everything so it was understandable"

"After some scheduling mixups, Mr Savilla worked to address my concerns and was very apologetic about the issues. Christian did an excellent job as repair tech."

"I received a call saying the technician was on the way. He was efficient and thorough with the service."

"Timely response and resolved our issue quickly."

"The serviceman was very polite and knowledgeable and offered me advice on keeping the unit running fine."

"I loved the professionalism of the team. Everyone worked together and knocked out the job fast. Everything was left in great condition and the team went above and beyond in getting our unit replaced and repaired. The only thing I would say was a con was the fact a new hvac unit is $12,000 at the cheapest and $22,000 at the most expensive. Its just a ton of money for 1 unit, but I can definitely say the unit itself and the work was all done professionally and quickly. I even got a second estimate for another company in the area and their quote was pretty similar, so I think unfortunately for efficient units youre going to have to pay a lot of money. If youre looking for high end work in the area, these guys are it."

"On time, thorough. Explained everything."

"Technicians are knowledgeable and prompt."

"he knew what he was doing and repaired my problem."

"On time-explained everything"

"Alex and most of your staff are very responsive and also very careful when checking out the equipment"

"More than double all other quotes"

"Love the service we receive and Chuck the technician is great. When making the appointment over the phone it is hard to understand the person on the line."

"The service was good and fast and the technition was very friendly and explained everything"

"Very happy with his service. He did a great job and was very friendly and informative."

"Very thorough"

"Misty was wonderful and so helpful with our new AC system."

"Tech was knowledgeable, thorough and above the call of duty."

"The men were quite knowledgeable, efficient, and friendly."

"Friendly and dependable service"

"Tech was courteous and professional. His explanations on what he was doing with each check on heat pump were understandable."

"Very good"

"Tech was extremely friendly and polite. I was impressed that such a young man was so nice."

"Very polite, considerate and helpful."

"Came early in the 8-10am window as I need the early appt due to my job. Extremely professional and informative."

"Very thorough and answered any questions I had. Very nice and easy to converse with. Very satisfied with the visit."

"The service man was very good and friendly and explained everything to me."

"Luke did a great job and was very informative and professional."

"Luke did a great job and was very informative and professional."

"Very conscientious, and quick. Very nice guys!"

"Fast ,freindly"

"Initially made an appointment through the call center for 4/25/23. Technician did not show. Called local office to see what happened. Gentleman stated this has been a problem. Appointments not entered or scheduled. Rescheduled. Technician, Eli, called and showed up on time if not a little early. That was good. Eli was professional, friendly and courteous. Answered all our questions satifactorily. Did a great job and was respectful of our property. Really nice young man."

"Explained what he did and was very friendly and professional"

"Excellent communication of service and needs."

"Excellent technician. He really took his time and was very thorough. Personal too!"

"Drew was very knowledgeable and answered all of my questions. Drew also found a problem that I had been complaining about for several years and fixed it."