Teays Valley Service Experts Reviews

"Sean was on time, efficient and friendly. Took time to explain what he had done."

"Very friendly service provider and knew what he was doing!"

"Prompt, friendly, courteous, and efficient."

"Our Service Tech Josh was thorough , personable , and very efficient. We will request him the next time"

"Always on time. Very polite. And very good at their job??"

"Friendly, efficient, professional service."

"Everything was done well"

"Completed work in a timely matter"

"I was outraged by the cost of replacing the dual capacitor on the heat pump. It took the technician all of 10 extra minutes and I was charged $232. That's not right. Also,I felt he misled me about the cost of the capacitor (maybe $10-40 online) to justify the charge. I called the office and was told this charge was set by corporate policy! I expect some money back or I am thinking of switching next year to another provider. How can I expect quality service after this? My phone number is 304-942-2605 and would welcome discussion."

"The initial installation the day before was wired improperly, the tech arrived the next afternoon and identified the problem right away and had it fixed in 15 to 20 minutes."

"Technician was prompt,courteous & neat. Got in,got the job done & explained all he had done."

"Friendly and good service in an efficient manner."

"AC repaired"

"ALWAYS SATISFIED"

"Showed up same day. Diagnosed problem quickly. ahd replacement part on truck"

"The Technician was very nice to my dogs & did his work efficiently. He closed my gate after accessing the backyard. He put things back the way they were before he came. I was very satisfied."

"The tech was very good at his job."

"Service tech came on time and did what was expected."

"The technician was very knowledgeable and explained and answered my questions thoroughly."

"Our technician was great! He called ahead of time and was right on time for the appointment. He got to work very quickly and did a great job...he was also very helpful in explaining what he was doing, what went wrong, and the membership program."

"THEY DID A GOOD JOB. WERE VERY CLEAN IN DOING THE WORK AND EXPLAINED TO ME WHAT THEY HAD DONE."

"The two technicians were superb. Courteous, polite, knowledgeable, hard working."

"Tech. was very good and helpful. Getting you here was the hard part. Once again you cancelled on me and it took a month to get you here."

"Ive had Chuck previously and he is timely, a good communicator and trust worthy. I hope we can keep him for the future."

"We called Last Thur. and they showed up Friday morning as scheduled and fixed the problem"

"I give the technician a 10. The first person on the phone, when I called for urgent service gets a 1. She didn't listen to me and more important, didn't notify the tech. About 6 hours after my first call, the second person gets a 10."

"Efficient Knowledgable"

"Punctual, efficient, pleasant and very helpful."

"thorough, good tech skills"

"Always dependable."

"The technician was excellent and remembered my Mother after her 25 plus years with the company!"

"He was very polite and did little extra things to help"

"Very knowledgeable an efficient"

"The two technicians that installed our unit (unfortunately I did not get their names) were extremely neat and tidy. They worked diligently until the job was done. They were both very courteous and professional."

"Prompt service, very thorough, and cordial explanations."

"Jeff was very friendly and knowledgeable and checked our system out thoroughly."

"Professional, knowledgeable and on time"

"Did a good job"

"The tech was later then anticipated. I work late and got up early for no reason."

"Very professional and knowledgeable"

"Technician (Rick) is knowledgeable and familiar with our system as I always request his service. He answers questions and explains easily. Was quick to correct our problem."

"It appears my problem "solved!""

"Chuck Was on time, professional, polite and knowledgeable."

"He understood the problem and fixed it and explained that he put in a new that in made different that the replace."

"Technician was on time, was very knowledgeable, very polite, did his job in a timely manner. He even changed filter in cold air return that I was unable to do because of my health."

"Very good service"

"Great quality of products, job and customer service"

"The technician was very professional and friendly. He was very efficient in his work."

"Technician was courteous and did a very good and professional maintenance checkup."

"Efficient work."

"Very professional. Nce and polite personnel"

"Josh done an excellent job he went beyond what other technicians done in the past"

"Technician was very personable and helpful"

"Because it is well deserved."

"Great communication on timing of arrival and service."

"Always good service"

"Tech support was intent on solving the problem w/ three to four visits."

"Technician was very knowledgable."

"On time, efficient, friendly"

"On time, knowledgeable, professional, thorough."

"Chase was neat, professional and knowledgeable, provided first class repairs."

"Carlos always does a very good job."

"Technician was thoroughly checked our systems"

"Courteous, competent"

"Eddie is alway great. Professional and capable. BUT YOUR CALL CENTER SUCKS!!! TOTAL IDIOTS! Had to actually talk to Teays Valley employee to get any help!!"

"Technician was on time, professional and completed the work timely."

"Chuck went many extra miles to restore our heating. It would have been easy for him to wait for Monday, but he made a trek to the shop and found the needed part."

"on time, called when coming. was polite and told us everything he was doing."

"Josh was friendly & professional and did a thorough inspection & maintenance on our equipment."

"Technician did the AC tuneup as I continued working from home, no loss of time for me. Very personable. Professional and efficient."

"My unit is 5 yrs old, the part was under warranty and I was charged $1200.00 for labor for 1 person for 2 and 1/2 hrs of work. That is robbery, stand by the product you installed."

"The service gentleman arrived on time , was very professional and knowledgeable and respectful."

"He checked out more things than the others did."

"Very nice person, knew what he was doing, gives a great impression for the company"

"Darrell was very pleasant to work with and help him do his work."

"Did what was expected and had good conversational skills."

"On time, friendly and knowlegeable."

"He came when it was said he would. We've had Robert here before from a prior A/C install. This was for assessment for a HWT replacement."

"Mr. Kelly always is courteous and professional and extremely efficient with providing service. He summarizes everything so I can understand any issues that he reveals. (Mr. Holstein was also courteous and professional and is working with me to provide estimates on upgrades and the new Advantage Program.)"

"Chuck keeps us informed in what he is doing and gives us an opportunity to ask any questions or concerns we might have. He is very professional,calls in advance, and wears covers over his shoes."

"Because Eddie deserves it, very knowledgeable and a very nice man."

"Burt was very informative and seemed to take pride in his work."

"Technician was courteous, on time, knowledgeable and very thorough with the job at hand ."

"I liked my representative, and he provided good service."

"Technician arrived on the time scheduled, but stayed in his truck for over 1/2 hour while I was waiting for him to service my units. I sent a note to your office about the visit. I asked the technician if he was supposed to check the inside unit, and he said all that was in there was the blower and electrical components. All the other technicians checked all that out before leaving....this tech said it was not necessary. I'm not sure what they are supposed to check with my maintainence agreement. I asked for someone to let me know. I have to make a trip to your main office to get filters, unless I can look again in the stores for the proper one. I bought one at Lowe's and it would not fit my unit. The last ones I purchased from you al fit. For some reason some of the filters purchased at the store will not fit. I still have not received my filter. If I have to pay for it, I will try to purchase elsewhere. Otherwise, as far as I know the technician did his job."

"The technician was very nice and informative. When using our water hook up outside to clean out ac he found that the water hose hook up was busted probably from freezing over the winter. He unhooked the hose from the tap and shut the water off to it and notified me so that we knew it needed fixed. Had he not noticed it we probably would not have know until it caused major issues. We are very appreciative of him telling us."

"Josh took the heatpump sides off and cleaned the coils. Thats the first time Ive witnessed that."

"they called ahead to confirm appointment and showed up on time"

"Burt was very professional and efficient."

"Very nice and explained what he wad going (Checking for leaks)"

"The service technician was very good"

"Very nice young man. Explained everything he found with the tune up. Also set me up with a sales man because I asked about a new unit."

"Technician was on time. He was very polite and respectful of our home. He took his time to make sure our systems were in good working order."

"Techs are always courteous, considerate, friendly, knowledgeable about their work"

"Stayed until the job was done around 12 hours. Cleaned up never know anything was done."

"HVAC completely repaired within 24 hours."

"Young man was very professional and knowledgeable."

"Technician was very informational, easy to understand and thorough."

"Service person was very professional and efficient. Did an excellent job and provided feedback."

"Excellent service"

"Ricky was awesome, he explained everything he was doing and gave us tips to help keep our system operating its best"

"The technician was knowledgeable and performed excellently. He determined that our system was one single unit and that it was being billed as two. Thus a savings to us."

"Tech did great. Please note the appointment was10:00 to 12:00. T.v. Sent tech on a early six hour job. Tech came at 2:00 pm. The appointment people do a poor job of setting appointments. This has happened more than once."

"Tech was very polite and knowledgeable about our system"

"Chase found the problem with the AC that I had been complaining about for 2 years. He found the problem and ordered the part and installed it. AC it working great now. He was very professional and nice. We have used Teays Valley Experts for 26 years and would not use any else. They are the best!"

"He does his job and then he leaves"

"Excellent and 1st class sales professional. One of the best, most thorough and concise presentations giving me the exact options I requested. Mark was the perfect fit for what I was looking for in a sales presentation - thank you!"

"Technician was very helpful and thorough."

"Arrived early and was finished in no time. Friendly and courteous tech."

"Tech knowledgeable, respectful of my home and arrived at scheduled time"

"Professional and polite. Answered my questions and assisted with settings as well."

"he was on time, polite and efficient"

"Very thorough"

"Excellent service as always."

"Knowledgeable, Polite,"

"Service guy was very good and answered any questions I asked. Was masked and wore protective shoe covering."

"The technician was very friendly and answered my questions."

"the service was done in a timely manner and the tech arrived on time."

"Excellent service"

"Mr. Dodd was very thorough in completing his work and explained what he would be doing before he started. He was also very polite."

"fast and efficient"

"Technician followed covid protocols."

"Adam was great and explained everything thoroughly"

"The techs were friendly and knowledgable. Would like to have them do our repair."

"We pay for a maintenance package that doesnt cover anything I guess because we had to pay $109 to unclog a drain on the unit they have maintained"

"Very professional"

"Explained the issue in detail and what it could of potentially been."

"The guy was friendly, professional, and efficient."

"Technician very knowledgeable, customer satisfaction was important to him."

"Late to the appointment"

"He was very professional, done a good job. I noticed on my receipt, it said Gas furnace , our furnace is all electric. We have a gas meter for our Generac."

"Very friendly, knew his job very well, did his job in a timely matter. Fine young man."

"Tech did his job and finished in a timely manner"

"The gentleman youre very respectful and very careful when they come in my home so far the heating system works OK"

"Hes very professional, respectful, kind and personable. I cant remember the other technicians name but her was great As well."

"Very professional"

"These guys (5 different service men) worked for a total of 9 hours in 2 days. The are polite and considerate."

"Adam is very thorough with his work. Think he enjoys his career."

"I have had Trays Valley Experts for many years the service contractors are very professional in doing there job they do it quietly and efficiently"

"Tech was friendly and explained things well."

"Fixed the problem quickly. Do note that the credit card application on the phone did not work so I had to write a check but this was not the technician's fault"

"Good job."

"Josh went above and beyond a normal maintenance, making certain our system was working and looking like new, again. Incredible!"

"Fast service"

"Great service, good communication, explains things well."

"very friendly, quick and told us if we had any problems."

"The technician was pleasant and courteous and did a good job."

"Service technician was friendly and personable. They went straight to work on the routine service and completed everything in good order, letting me know what he found."

"Adam called about 30 minutes ahead, said he'd be there in about 30 minutes, and was. He was courteous, friendly and personable. He explained what he was doing, seemed knowledgeable, was quick but thorough."

"Always good service"

"Timely, polite technician, and work completed quickly and efficiently"

"I like that green thumb."

"Tune-ups on 2 inside and 2 outside units normally takes 90+ minutes. I have had this service for 20+ years and techs always carry tools. This tune-up lasted less than 40 minutes for everything and tech had no tools with him? Did he really check everything?"

"The 2 gentlemen came an fixed the water heater which was leaking hot water through the pressure release valve. They were friendly and curtious and cleaned up after themselves. I am very well satisfied and would recommend your service to my friends."

"Courteous, explained everything and even checked under my house when I asked him to check for air leaks in the ducts. He found a water leak that I would not have known about and recommended I call a plumber right away."

"Jeffery does excellent work and has a great personality. He is a joy to work with."

"Was charged for work that should be warranty work do to the fact this problem has happened several times and I have been told the fix is screen wire over a vent pipe that is not advised by the maker of the part. Anything that like this is a poor design in my book . ."

"Great technician"

"Great, timely, professional service. Jeff and Burt were respectful of our safety and used proper procedures... couldnt be happier. They are an asset to your business!!"

"Tech did troubleshooting, found no problems. Consulted with system experts still no problems. I tripped all circuit breakers and reset. Fault code cleared. Back in business."

"Did a very thorough check and claening of our furnace."

"Would have give a 10 except unit could not be installed until Monday after saying it would be installed Friday. However, they did offer to bring me electric heaters to use until Monday."

"I am not sure if the service is complete. I think the filter was left out to try something and no one has returned to replace it. Jeff called to see if everything was working ok and nor sending any error codes. He said the other tech removed the filter to see if it would throw an error code."

"Service person was prompt and efficient."

"The technician came during the appointed time and quickly and efficiently did the job."

"He was friendly yet professional."

"Technicians were polite, professional, and knowledgeable"

"good service"

"Sales rep never contacted me back after speaking to his sales manager with a competitive price. Your company was the most expensive out of any company I had out. He didnt know certain package pricing or what they included specifically"

"techs were polite and friendly. Early for appointment."

"Thermostat was Installed but it turned out that wasnt the problem. Problem was discovered on second visit."

"All was perfect. Easy to trust the tech. Unit works great."

"Your service man was really good"

"Brett and Jeff are always great to come and fix whatever is wrong with my heating/AC systems. They are polite and courteous and know what they are doing. Very easy to work with."

"Excellent service"

"Friendly technician,courteous,prompt."

"The technician was polite, kept me informed of what he was doing, and cleaned up the work area when he was done. He also explained some basic things about the new water heater."

"Quick service"

"We had a major ice storm with long term power outages. We spent a week living on a generator and kerosene heater. I have trees down and damaged requiring removal at a substantial cost. I mention this because: The required repair to our AC unit was under bid by $500-750 by reputable competitors in our area. Service experts quoted $1500 and at a time when neighbor was helping neighbor put the pieces of our lives back together, had the nerve to try to upsell a complete new system and long term service contract. Its disgusting. Please make sure to not come up on this hill of working class well off folks again with this nonsense as I have seen multiple competitors making repairs nearby, and NOT ONE SERVICE EXPERTS van. Terrible introduction to your company. Terrible appraisal of your communities situation and how you should proceed as a supporting business. Get real guys! I spent $4500 making repairs to my property. We'll call Ashworth when it is indeed time to install a new system."

"Very professional. Service was quick. Very professional manners."

"Very -obliterated and told me the results"

"The technician was professional, courteous and helpful!"

"He took the time to diagnose the problem. Got us up and running!"

"Very knowledgeable about the issue."

"The service was great"

"The service tech was very professional and personable."

"everything as expected"

"Able to get here within 2 hours of the time I called, able to fix the problem that day, able to have the problem fixed within an hour"

"Polite, efficient service."

"The Technician was actually a little early for the appointment. He did the work efficiently and with respect for me and my property."

"Your tech was very friendly and we discussed several things about my heat pump and how to get to most out of it during this very cold period."

"On time, courteous, offered options on fixing the unit"

"Friendly, fast and efficient service."

"Quick response when we needed it. Problem solved."

"Very professional and took time to explain everything."

"Our tech was very knowledgeable and very polite"

"Very knowledgeable. Solved problem quickly"

"He knew what he was doing and gave me some tips to help me keep the furnace running well."

"Great Results!"

"Came at promised time, friendly, explained what was done"

"Very prompt, understanding of my needs"

"Eddie was our technician, on time called prior to arrival, very knowledgeable and quick repair. Scheduling the appointment was somewhat confusing. Not realizing I was speaking to a call center and not the actual office itself, I received a confirmation of date and time of service, as well as an email confirmation. Later that afternoon I received a call from the local office confirming a different time. I explained the previous then received 3 emails confirming 1st time, 2nd, and 1st time within 15 minutes. Eddie called and showed up at the originally scheduled time."

"Friendly helpful technician"

"good job by Shane - He kept after it until he got the problem fixed."

"Good service"

"The technician was knowledgeable and friendly. The service was professional."

"He knew answers to my tough questions"

"He was just a nice and honest person that new what he was doing"

"Technician showed up when he said he would be at the appointment. He respected all property. He worked until he figured out the problem and all of completed in a timely manner."

"Great service"

"Very prompt, informative, courteous and energetic to solve problem"

"attitude was great and skill was obviously the result of considerable training"

"He was polite and fast. He also didn't spaz when my dogs barked."

"The service man was very nice and helpful"

"Customer service was very knowledgeable. Answered all my questions. Chuck came to service the unit and was helpful and answered my questions and explained everything so I could understand."

"No parts available Still waiting after four days."

"Tech showed us how to reset the controls"

"Same day service problem quickly fixed"

"Very through and knew what he was doing"

"He arrived before the appointment time, had problem fixed within half hour. Very courteous."

"They were very prompt coming out to check the problem and getting the problem fixed !"

"Very friendly, knew what he was doing. Easy to talk to and ask questions. Very good at his job."

"Was quoted $320 for a thermostat replacement for which I found an exact replacement unit for $116."

"Eddie was very nice and personable. & he got the job done fast. We Appreciate nice respectful people."

"Tim & Mike were very professional, neat and workmanlike. My wife was especially pleased with their cleanup of the installation."

"On time by experienced staff"

"The technician was very good. Your HVAC unit is junk! It is 3 years old and has broke down twice. Compressor then another part. Scheduling to get you here is very bad. I had yto use the emergency heat for 6 weeks waiting on you. It cost me 1000 dollars this in electricity, the same last year."

"My house smelled like smoke techs did not wear booties coming in and out of my house and they did ask my son if they could use my bathroom had I been home the answer would have been no we are in the middle of a pandemic"

"Eddie was very informative on the work he was doing. I myself, learned as I listened to him. Hes an asset to your company."

"Always on time, knowledgeable and courteous during their visit. Always a great experience."

"The Technician found the problem within minutes"

"Originally scheduled service for Monday, Jan. 11, 2021. No show. Called and evidently we were never put on schedule. Reschedule for Tuesday, Jan. 12, 2021.This seems to happen more often recently. We have had Teays Valley Heating and Cooling install 2 or 3 replacement units in the past. Found you to be dependable, trustworthy and reliable. Did not even bother to get quotes from anyone else. This may not be the case in the future."

"Service was great. Didnt understand the extra $85 charge for membership??"

"Technician appeared to do all protocols!."

"Always get great service with Teays Heating"

"We were very happy with the quality of service."

"A tech was able to respond with 2 hrs of my call. Correctly diagnosis the issue and put a solution into the works."

"Very nice and polite"

"he did very well"

"He did well"

"Very nice"

"The guys were polite and explained options well. They seemed to work efficiently."

"technician was knowledgeable. In and out quickly."

"Technician didn't show up when scheduled. Another technician was sent later."

"Knowledgeable, friendly and professional."

"good service"

"The technician was unsure of himself and had to ask someone via phone for help. Made the comment that he doesnt deal w heat pumps Why send someone out who doesnt know what they are doing?"

"Because the guy that was here took care of the problem very fast"

"Courteous and professional"

"First tech didn't turn the gas valve back on meaning that the unit wasn't working when he left. Later we found that there was a problem when the house got cold. They told me how to turn the valve back on but then I couldn't get the bottom panel in place so the interlock would not allow the unit to function. A second tech came out to fix it."

"We have always been pleased with the technicians that come. All have been friendly and courteous, and Shane respected the CoVid protocol which made me feel safe."

"Professional service."

"ice guy but previous techs did more to the furnace. cleaning some oars etc. And this was the 1st time I remember a supervisor showing up. My furnace makes noise like someone hitting the side of it periodically. Also 1st time I wasn't asked about renewing."

"Very thorough and professional"

"Eddie is very knowledgeable and professional. He knows exactly how to take care of our old boiler and forced air system."

"He did a great job."

"Called before arriving. Arrived on time. Was polite and efficient"

"The tech was very professional and explained the service well."

"Very nice guy, seemed like he new his job well"

"On time. Answered all questions. Very friendly and respectful."

"All tasks performed and both were professional and courteous."

"He knows what is needed so service call goes well"

"Both very courteous and professional"

"Very knowledgeable about product and very courteous. Ron also."