Teays Valley Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 5,018 Reviews
dustin A.
hurricane, west virginia
gary B.
hurricane, west virginia
"Long term customer"
joe W.
hurricane, west virginia
jeff A.
fraziers bottom, west virginia
david T.
nitro, west virginia
"Prompt polite and professional"
greg P.
milton, west virginia
michele W.
buffalo, west virginia
"Very friendly and explained what they were doing."
bruce G.
culloden, west virginia
"Reliable and competent."
ulpiano B.
charleston, west virginia
susan M.
tornado, west virginia
"Courteous and professional."
lee R.
saint albans, west virginia
patty L.
danville, west virginia
dale W.
huntington, west virginia
"they were very professional and accommodating"
heather B.
st. albans, west virginia
"Prompt and efficient"
william G.
dunbar, west virginia
greg W.
winfield, west virginia
"Price was extremely high when the price of the part was checked by me but not given in the invoice by you and the labor for installation was less than 30 minutes"
deborajean L.
hurricane, west virginia
"Easy to deal with"
thomas M.
charleston, west virginia
charlie A.
huntington, west virginia
ronald H.
huntington, west virginia
tim H.
charleston, west virginia
roberta B.
charleston, west virginia
"Professional, knowledgeable, respectful"
chris K.
st albans, west virginia
christophe D.
hurricane, west virginia
"I wrote the company a letter explaining my thoughts on this."
jeanette M.
saint albans, west virginia
mary G.
dunbar, west virginia
patricia P.
st. albans, west virginia
david B.
elkview, west virginia
"Very professional field techs."
roger N.
charleston, west virginia
"Great service always room for improvement."
caroline S.
hurricane, west virginia
sarah M.
east bank, west virginia
betty W.
nitro, west virginia
"I have always been very happy with the service experts that have been to my home."
cheryl S.
charleston, west virginia
connie W.
st albans, west virginia
"The technician was here on time. Performed the maintenance check in a timely manner. Explained possible upcoming repairs. Was professional and polite."
greg W.
winfield, west virginia
"Price was very high,way too high for less than 30 minutes install and a part that I checked the price on later"
leonard C.
charleston, west virginia
"Your company is top notch and all jobs has been done on time/"
sue S.
charleston, west virginia
"Tech timely, efficient, clean work, ver knowledgeable"
ryan H.
scott depot, west virginia
danny R.
st albans, west virginia
"Very friendly and know what they were doing."
kathleen M.
huntington, west virginia
"Very satisfied"
jesse R.
scott depot, west virginia
"I have done a lot of business with you over the years, and to have some one come in and under bid you give me better warranty and save me hundreds is disappointed to say the least."
roberta B.
charleston, west virginia
jim W.
charleston, west virginia
"Comprehensive service at a reasonable cost."
dianna J.
huntington, west virginia
"Very informative, explain things very well"
rachael P.
huntington, west virginia
"The technician was great, but the markup on the air filters made my jaw drop. I was charged $106 per air filter. That is exorbitant. I understand a little bit of a markup--but that's over THREE TIMES the cost that I could get at a home improvement store. I should've just changed out the filters myself."
shelia T.
fraziers bottom, west virginia
"Everyone was friendly, knowledgeable, and helpful"
lou M.
winfield, west virginia
"Technicians were on time, and very professional."
patricia P.
st. albans, west virginia
gary C.
charleston, west virginia
"Excellent and professional service technicians. Customer service representatives are helpful and efficient."
james R.
sissonville, west virginia
"Good service, Grant was pleasant and professional"
john D.
scott depot, west virginia
sue S.
charleston, west virginia
"Technician knowledgeable, answered questions, was timely and efficient"
linda C.
huntington, west virginia
"The technician arrived promptly and gave us his opinion. He was courteous."
jean F.
nitro, west virginia
"Good service"
charlie H.
charleston, west virginia
"Reasonable rates technician was very knowledgeable and friendly"
vonda E.
charleston, west virginia
russell J.
hurricane, west virginia
"Easy to work with"
bill B.
huntington, west virginia
"Christian was very polite and knowledgeable."
richard F.
ona, west virginia
"professional treatment."
david christensen C.
so charleston, west virginia
"Excellent scheduling experience. Always meets time commitments. Work is thorough and professional. Technicians are knowledgable and have good business manners."
william L.
south charleston, west virginia
"good job"
laura Y.
scott depot, west virginia
"Prompt efficient knowledgeable service."
charles T.
winfield, west virginia
"Very reliable and dependable."
steve C.
kenna, west virginia
deborah B.
hurricane, west virginia
"Always on time, very professional and does a thorough job."
debbie S.
hurricane, west virginia
ms gee G.
charleston, west virginia
"Timely response to call and prompt service"
chuck S.
st. albans, west virginia
"Technician is great. I would give them 10. Your equipment is terrible it has broken down over 5 times in less than 5 years. It has run up my electric bill. Hard to get anyone to come and fix it."
mr caldwell C.
huntington, west virginia
simon P.
huntington, west virginia
corba D.
winfield, west virginia
"The tech was friendly ( Chuck ) and very knowledgeable."
james M.
hurricane, west virginia
william L.
south charleston, west virginia
"great job"
james C.
cross lanes, west virginia
"Professional experts"
susan M.
tornado, west virginia
"Technician was professional, and courteous. Very thorough."
farris B.
west hamlin, west virginia
"We have been satisfied customers for 10+ years"
james N.
milton, west virginia
"Very experienced worker"
regina S.
scott depot, west virginia
"Always have had good, prompt service"
michael H.
tornado, west virginia
"Professional service I trust"
hervie B.
so charleston, west virginia
"We have the same technician come every time, he knows where everything is and is familiar with our equipment. He is friendly and knowledgeable, he is not pushy or overbearing. When he came this time he brought a trainee, but he informed us before coming and he oversaw everything he did."
herschel L.
barboursville, west virginia
"expert technicians"
gerald L.
charleston, west virginia
"I have used Teays Valley for many, many years and have always been completely satisfied."
joe H.
elkview, west virginia
"Fast service very friendly staff"
brenda D.
charleston, west virginia
ronald D.
st albans, west virginia
"On time and did a good job"
michelle J.
huntington, west virginia
"Great technicians, quick service, and detailed explanations when there is an issue."
tom C.
hurricane, west virginia
"Technician arrived within designated time frame. Technician was professional and knowledgeable. Complete routine maintenance checkup in a timely fashion."
kenneth O.
hurricane, west virginia
roger V.
ona, west virginia
michael V.
charleston, west virginia
"Excellent service. Clean, friendly technicians."
beth M.
st. albans, west virginia
"Ive always had good service from them. I had to call them bc Saturday when my unit stopped working in the middle of the night. There was someone at my within a hour and the heat was back on in 10 minutes."
mr gregory G.
charleston, west virginia
darlena L.
clendenin, west virginia
"Reliable knowledgeable"
john D.
st albans, west virginia
"I appreciate all you do when you come to our house and check on the furnace and air conditioning."
william F.
elkview, west virginia
craig S.
ona, west virginia
grover M.
charleston, west virginia
"Teays Valley has been dependable"
judith C.
hurricane, west virginia
sandra C.
charleston, west virginia
"Technician Eli was awesome professional service and took time to check and clean and changed the capacitors"
ralph S.
charleston, west virginia
debbie A.
st albans, west virginia
"Very thorough inspection. Personable and professional."
charles S.
milton, west virginia
pam S.
so charleston, west virginia
austin W.
elkview, west virginia
"The guys at my house were very knowledgeable, spoke about quality, and gave recommendations tailored to my asks."
john O.
st albans, west virginia
"efficient - calls ahead of arrival"
michael K.
charleston, west virginia
diane M.
charleston, west virginia
"Professional and friendly service and very knowledgeable"
kenneth O.
hurricane, west virginia
cassel P.
cross lanes, west virginia
michael V.
charleston, west virginia
"Excellent service. Easy to schedule. Clean and efficient."
eric H.
charleston, west virginia
james C.
cross lanes, west virginia
pam P.
milton, west virginia
marshall C.
hurricane, west virginia
"Rating would have been higher, but I'm not totally satisfied with the installation of my humidifier: where it's located, exposed wiring and insulation on the supply line not wrapped with metal tape."
terry I.
scott depot, west virginia
"Tech was very thorough and helpful"
mary G.
st.albans, west virginia
"Friendly, knowledgeable and professional"
craig S.
ona, west virginia
"Technicians take the time to explain everything and appear to be knowledgeable"
jimmy S.
culloden, west virginia
"Because of courteous and professional service by tech reps."
david M.
st albans, west virginia
jack M.
eleanor, west virginia
richard H.
charleston, west virginia
shawn C.
hurricane, west virginia
"Gary did a great job I'd recommend him to anyone. He was very thorough and was determined to make sure i had heat in my home. I was very thankful. He needs a raise!"
tressa P.
dunbar, west virginia
"These guys are ALWAYS friendly and there for us !"
betty M.
saint albans, west virginia
"Reliable, dependable, arrive at ten proper time"
jason A.
winfield, west virginia
seth N.
nitro, west virginia
"Very professional and provided service quickly. Friendly too."
mitch T.
clendenin, west virginia
"Very fast and professional. The first tech was fast and efficient. But the best part was a sense of humor."
janet Z.
dunbar, west virginia
pam S.
so charleston, west virginia
"Chuck Hayes explains things well and is very professional"
victor W.
charleston, west virginia
david C.
smithers, west virginia
"Grant was an excellent technician! Knowledgeable, cordial and prompt!"
edward B.
elkview, west virginia
"great work, just a little expensive"
rick W.
charleston, west virginia
"Very fast getting service also great service. Cable service be reliable like Teays Valley Service would be nice ????"
charles R.
st albans, west virginia
susan S.
charleston, west virginia
"Technicians are always knowledgeable and courteous."
frank V.
charleston, virginia
karl A.
hamlin, west virginia
"The technician ruined my Ignighter and wanted to charge for a new one, but luckily I had a spare. The unit ran for about 30 minutes but the Ignighter was not installed correctly. He only put one screw in it and the thing is misaligned."
dwight F.
charleston, west virginia
"I have recommended them to friends for years......they are always professional and knowledgeable......I am glad they got Alex back!"
allison H.
barboursville, west virginia
harvey W.
nitro, west virginia
"Excellent service."
fred D.
charleston, west virginia
sherry H.
red house, west virginia
sharon B.
st albans, west virginia
joe G.
charleston, west virginia
"Technicians professional and capable."
anita C.
st. albans, west virginia
"great rate and the tech was very nice and well informed about all your services"
gwen S.
eleanor, west virginia
"Jeff & Logan were very efficient, professional, and friendly. My dogs loved them! They wore booties so they didn't track dirt into my home. They cleaned my reusable filters and made sure everything was in tip top shape. They kept me updated and nothing was surprise."
sarah D.
proctorville, ohio
"You all do good work but your business is hard to get a hold of. I dont like the foreign call center."
lois S.
huntington, west virginia
"They are professional, reliable and guarantee their work."
pamela P.
fraziers bottom, west virginia
roger V.
ona, west virginia
keith&marg C.
point pleasant, west virginia
"Very poor receptionist. Will not allow customer to explain situation without interrupting. Our original thermostat was removed and replaced with a cheaper version. Now we cannot tell what the inside and outside temps are. Our A/C is not connected because of this thermostat. We paid a lot of money for this system. One of the best. We should have the equipment that is right for the system."
vickie L.
st albans, west virginia
jimmy S.
culloden, west virginia
"A good reliable product for heating and cooling and prompt and professional service when needed."
danny P.
hamlin, west virginia
"Good service"
helen Z.
south charleston, west virginia
"Excellent service. Always on time"
jerry W.
hurricane, west virginia
"Technicians are always courteous and appear to perform their work responsibly."
pamela P.
fraziers bottom, west virginia
edward B.
elkview, west virginia
"Very good service but expensive"
helen W.
charleston, west virginia
"On time, thorough service very friendly"
barbara F.
st albans, west virginia
"Always prompt, skillful, helpful."
brenda G.
saint albans, west virginia
"Because they made an appointment, then did not show. I rescheduled and another person came out KNOWING that I needed my AC changed up. All the tech did was hook up a machine, tell me what I already knew, and then said they don't have the stuff to charge it will and he didn't know who did. I paid $79.20 for nothing and had to take 2 mornings off work just to be told what I already knew. They have been here before so if they did not have the R22 I needed they should not have even come out. I already knew it needed charged. I didn't need to pay $80 and lose time at work for someone else to tell me the same thing"
tom F.
dunbar, west virginia
"been with them for 20+"
jack M.
charleston, west virginia
"Great tech"
pat B.
charleston, west virginia
"Good service for the most part. Wish they would send the same person occasionally who knows your equipment. Sometimes I wonder how experienced these young men are. They are nice though. One concern is I asked him to change the filter on the humidifier which he said he did. However after he left he did not turn the humidifier switch back on to see if it was working. I have bad allergies and need to know its working properly. I cant hear it from in my room."
sharon B.
st albans, west virginia
"Great service"
renee G.
charleston, west virginia
richard W.
dunbar, west virginia
lois S.
huntington, west virginia
paul S.
scott depot, west virginia
"prompt wervice"
francis G.
cross lanes, west virginia
dale W.
huntington, west virginia
kathleen J.
st albans, west virginia
"Timely scheduling for maintenance. Friendly technicians."
charlotte R.
south charleston, west virginia
jeff W.
south charleston, west virginia
dave B.
hurricane, west virginia
"EXCELLENT SERVICE"
danny P.
hamlin, west virginia
"Jeff and his trainee were excellent!"
kenneth B.
elkview, west virginia
tom P.
charleston, west virginia
"Excellent service"
earnest S.
alum creek, west virginia
"I usually never give the highest rating to any person or company."
bruce B.
charleston, west virginia
"Very prompt and courteous response for service"
robin M.
charleston, west virginia
"Very affordable and good service"
patricia F.
hurricane, west virginia
renee F.
charleston, west virginia
walt C.
charleston, west virginia
lanny M.
huntington, west virginia
al H.
hurricane, west virginia
donald B.
dunbar, west virginia
"Very informative about the operation"
timothy T.
dunbar, west virginia
"Everyone is professional and polite. Thw work was done the following day."
james T.
hurricane, west virginia
rosemary B.
huntington, west virginia
"Friendly"
edward B.
elkview, west virginia
sandra C.
st albans, west virginia
"I have used Teays Valley many years and the technician has always been friendly and wants to help with whatever the problem might be."
francis G.
cross lanes, west virginia
"Ricky did an excellent, quick and clean tuneup."
pat B.
charleston, west virginia
"very efficient and timely, pricing is high though"
john E.
fraziers bottom, west virginia
"On time. Professional. Explained everything"
dave B.
hurricane, west virginia
"EXCELLENT SERVICE"
judy B.
charleston, west virginia
"Technician came on time , did his work in a professional manner and finished quickly"
timothy C.
huntington, west virginia
"Great service."
james M.
winfield, west virginia
"Gary was able to fix installation problem"
paul T.
charleston, west virginia
"Gary was very friendly and efficient."
ted H.
st albans, west virginia
"Your young man was polite, explained what he was there to do. Did the work and told me my unit was good shape. Send him bim next time."
sam L.
hurricane, west virginia
james C.
nitro, west virginia
"I HAVE USED TEAYS VALLEY AND HAVE NEVER HAD A REL PROBLEM WITH THEIR SERVICES"
james R.
sissonville, west virginia
"Service"
patricia H.
hurricane, west virginia
jim T.
marmet, west virginia
"Provided timely and friendly service"
charles K.
lesage, west virginia
andrea G.
charleston, west virginia
christophe rental R.
charleston, west virginia
christophe T.
charleston, west virginia
connie R.
hurricane, west virginia
"The technician, Eli, was very professional. He took the time to explain the maintenance process and everything he checked on my furnace. He is a very impressive young man."
joe H.
charleston, west virginia
"Timely service"
walt C.
charleston, west virginia
"Texts know what they are doing, trained well !"
al H.
hurricane, west virginia
"Tech was on time,was very professional and put shoe covers on his feet before entering the house.Being on time is very important to me. A gold star for that one."
donald W.
so charleston, west virginia
carolyn S.
charleston, west virginia
"Very satisfied with the service I received."
ernest S.
st albans, west virginia
charla M.
point pleasant, west virginia
marlin H.
st albans, west virginia
"Did not pressure me to buy additional items."
linda C.
st albans, west virginia
james T.
hurricane, west virginia
"Knowledgeable staff great troubleshooting"
kelly J.
charleston, west virginia
"Good prices, nice staff"
sharmel C.
st albans, west virginia
judy G.
hurricane, west virginia
"Knowledgeable, helpful & pleasant"
roy P.
fraziers bottom, west virginia
jonette K.
charleston, west virginia
"Service man was on time, courteous, and helpful. Answered questions and checked a problem caused by someone else."
nellie F.
charleston, west virginia
"Your Tecs do a great job servicing the Heat Pump system."
judy G.
elkview, west virginia
lona C.
huntington, west virginia
arnold K.
st albans, west virginia
"Teays Valley Service has nice people. They are always friendly and kind"
ira G.
st.albans, west virginia
linda B.
ravenswood, west virginia
david W.
ona, west virginia
"Didn't show up or my spring appointment for a/c until Sept bember because you had higher paying customers. My ac was scheduled in June!!!! WHERE IS MY RECEIPT AS PROMISED??? Should be no cost since you missed th ac season because you had higher paying"
katherine D.
madison, west virginia
"Always here when I need them"
tim C.
nitro, west virginia
"Chuck was very helpful"
roger B.
charleston, west virginia
"Josh was super kind,respectful and worked hard."
judy G.
hurricane, west virginia
"Nice, knowledgeable, helpful guy"
ronald B.
charleston, west virginia
mike M.
south charleston, west virginia
david H.
st albans, west virginia
"Great service"
gary L.
huntington, west virginia
james H.
huntington, west virginia
mary herrick H.
huntington, west virginia
"no comment"
dreama W.
charleston, west virginia
"Courteous and knew about my heating."
teddi S.
charleston, west virginia
john M.
scott depot, west virginia
"Happy with the service."
ron C.
charleston, west virginia
"On time quality service"
joselyn S.
charleston, west virginia
"The tech was on time, professional and friendly."
nancy O.
charleston, west virginia
"The service is great and technicians very knowledgeable and easy to deal with."
james R.
sissonville, west virginia
"Good service and response time"
carol M.
st albans, west virginia
"He corrected the problem. However, my air conditioner will not stop running. I am concerned because it did the same thing last year and my electric bill is $190.00 a month. I would like for someone to come out and check out the problem."
barbara C.
hurricane, west virginia
james E.
charleston, west virginia
"We were very pleased with sales rep Dana and techs Randall and Bryce. They were very efficient and professional in the service provided. Our new unit is working beautifully."
william H.
hurricane, west virginia
virginia S.
winfield, west virginia
david R.
nitro, west virginia
"Good service"
michelle W.
charleston, west virginia
"Always very helpful, professional and responds to my problem asap"
georgina S.
cross lanes, west virginia
samme G.
charleston, west virginia
"Professional, efficient and was nice to my cat."
steve S.
cross lanes, west virginia
"Great on time service"
al D.
huntington, west virginia
gary S.
huntington, west virginia
cynthia conn C.
dunbar, west virginia
"Always there to help whenever I have a problem...no waiting"
helen B.
hurricane, west virginia
"friendly technicians who are very professional. Have been with this company for years and will stay with them"
james K.
nitro, west virginia
"Efficient service."
carol O.
huntington, west virginia
mrs young Y.
scott depot, west virginia
marsha S.
charleston, west virginia
"The technician was friendly and professional."
nancy H.
charleston, west virginia
"Good service"
garth T.
so. charleston, west virginia
"Our HVAC system has been very dependable so far. The service technicians do a very thorough job of checking everything out during the bi-annual check-ups."
leslie L.
spencer, west virginia
"Micheal in management was amazing. Tim, Huntley and Drew were here almost everyday for a month. Couldnt ask for a better team."
steve H.
hurricane, west virginia
"Dependable"
betty M.
st albans, west virginia
"Seem to do a thorough job in checking my equipment"
walter M.
fraziers bottom, west virginia
"Very professional and did great job. Did great job of talking & explaining heating & cooling. Would highly recommend!"
wanda S.
st albans, west virginia
"Ive always received excellent service"
christina C.
hurricane, west virginia
"As a new customer, the response was fast considering my unit died on a holiday weekend. The sales side was knowledgeable and easy to work with on the purchase of a new system. They showed up when they said they would. They were mindful that I had indoor pets and kept us updated of their progress. For the most part, we didnt even know they were in our home."
david R.
nitro, west virginia
"The man was a nice person. He answered all my questions and concerns.Very positive experience"
john B.
scott depot, west virginia
"I've been very satisfied with my units, the service & techs"
nancy C.
scott depot, west virginia
carolyn S.
charleston, west virginia
david E.
huntington, west virginia
robin S.
culloden, west virginia
everet S.
point pleasant, west virginia
mrs young Y.
scott depot, west virginia
"Good communication and prompt response. Good onsite service."
julie W.
barboursville, west virginia
marsha S.
charleston, west virginia
"Dependable, friendly, and professional service."
sherman W.
red house, west virginia
justine W.
scott depot, west virginia
kevin M.
milton, west virginia
"Adam is prompt, personable and professional."
donald T.
culloden, west virginia
"Technician went over and above in his service to us. Knowledgeable, courteous and even checked back with us several days later to make sure everything was well. Makes us feel we made the right decision is being an advantage customer."
revella H.
charleston, west virginia
nancy D.
scott depot, west virginia
nikki B.
cross lanes, west virginia
pat W.
hurricane, west virginia
jim M.
hurricane, west virginia
"Came by earlier Friday, we needed a quote for replacement of our system that had failed. Instead of providing an immediate quote (like the others), he waited until Monday morning to respond. Never took into consideration the fact we were without air conditioning."
lucretia N.
st albans, west virginia
james W.
saint albans, west virginia
ernest G.
milton, west virginia
"My son, Jason Gorgia, recommended you to me. He was very satisfied with the work he had done at his house in Hurricane. I called and arranged for a specific time as soon as possible. The next day they came just after 8am which was helpful as I had to go to work soon after."
brandi O.
culloden, west virginia
"The tech was very nice and helpful"
nancy A.
huntington, west virginia
"On time, competent, friendly"
brandon H.
south charleston, west virginia
"Your tech was very professional. I love that they wear boot covers while in my home. He kept me informed through every step"
barbara T.
hurricane, west virginia
"The tech was out one day to assess the problem with a package heat pump. Since it couldnt be repaired he worked with other staff to find a replacement. Chance could not reach us by phone and came to the house the same day to confirm a replacement. The installers were here the second day to install a new unit."
brenda H.
winfield, west virginia
"My reason for my answers is the guys that were here were very professionalsthey were very kind very neat with their work ..got the unit up and running"
paul M.
elkview, west virginia
"Answered all of my questions"
nancy D.
scott depot, west virginia
jerome H.
belle, west virginia
"Service expert was very knowledgeable and gave me advice on upkeep on my indoor and outdoor unit"
revella H.
charleston, west virginia
"Each person I spoke with was courteous and professional. The appointment was easy to make, technician called to let me know he was on his way and arrived on time as he stated. He was very helpful with explaining my system to me as well."
pat W.
hurricane, west virginia
"Na"
david S.
charleston, west virginia
"Always very dependable & professional ! We feel we can trust them ! We also prefer talking directly to the local office & not to a call center !"
james M.
winfield, west virginia
"They arrived on time and called before coming. They completed to job uninstalled reinstalled unit. They made sure everything was completed and stayed late at night to complete the job. Very satisfied customer."
patricia P.
st. albans, west virginia
stewart S.
charleston, west virginia
"Prompt scheduling and technician called ahead"
robin R.
charleston, west virginia
jenean J.
charleston, west virginia
"The technicians are great but I always have trouble with the call center"
roger R.
scott depot, west virginia
"My Tune up was re-scheduled 3 time before they final showed up. I had to rearrange my scheduled 4 rimes before they finally showed up. However.when they finally showed up the work was very professional."
michael B.
milton, west virginia
"Dependable, courteous, knowledgeable & clean."
timothy K.
hurricane, west virginia
"Personal experience with both the installation crew and the maintenance staff. Both are top notch."
tom M.
hurricane, west virginia
buddy S.
culloden, west virginia
terry G.
ripley, west virginia
"Technicians very thorough and knowledgeable. They care about their product and truly want to keep it in top working order."
bonnie M.
charleston, west virginia
patricia P.
st. albans, west virginia
"Good service and helpful."
kevin B.
hurricane, west virginia
pamela W.
huntington, west virginia
"I like the service and the people who do it. I trust them."
larry Z.
crown city, ohio
scott M.
elkview, west virginia
"Good organization; very thorough in servicing of equipment."
leeanna C.
st albans, west virginia
"I already have!"
zach B.
huntington, west virginia
"Thorough and honest"
shelia L.
scott depot, west virginia
"Tech was polite and professional"
richard G.
hurricane, west virginia
"They provide quality dependable service."
virginia T.
south charleston, west virginia
lanny M.
huntington, west virginia
john D.
scott depot, west virginia
ms jarrell J.
scott depot, west virginia
"Appointment 10am and 12pm. Raining all morning. 1145am no word from anyone. Called local number. Did not reach local person. Rep said will request to have tech call. I called Mark (sales rep). When I set up appointments for initial visit and duc cleaning 2 weeks later, he said, if I have any problems, call him. Today, he says I can't help I'm in the field. NO offer to help either. Just kept saying, sorry I can't help you. I did not receive a call from anyone until 1pm. 1 hour & 15 minutes after I requested a call back. While she did apologize for the delay, she claimed tech called and I didn't pick up. Advised I never received a call from the technician nor did he leave a message. Asked; if he called then why would I have to call at 1145am? Knowing techs were behind all morning due to weather conditions, why did she not call customers to advise of possible delay? Why was she or tech not pro active in handling this? This was my first appointment with TV & I'm being blamed for not picking up on a call I never received? No offer from her to make this right either. I worked in a call center for 30+ years. This is not how one conducts business."
carmen smith S.
south charleston, west virginia
"This is this first time in over a year that my new air-conditioned has been served or the filter change."
gregory martin M.
culloden, west virginia
"Prompt and efficient."
craig H.
point pleasant, west virginia
william H.
hurricane, west virginia
dan S.
st albans, west virginia
"very polite and on time."
james C.
nitro, west virginia
"I HAVE USED TEAYS VALLEY SERVICE EXPERTS FOR YEAR AND HAVE ALWAYS GOTTEN GOOD SERVICE"
john B.
scott depot, west virginia
"Timely, courteous, knowledgeable"
tim A.
cross lanes, west virginia
erika W.
st albans, west virginia
"The representative was knowledgeable and courteous."
angela K.
nitro, west virginia
"Good products and great service."
michelle W.
charleston, west virginia
"Superior customer service. The tech was very professional and polite. Explained everything very thoroughly."
jerry T.
st. albans, west virginia
john B.
south charleston, west virginia
ms lipscomb L.
hurricane, west virginia
keith F.
milton, west virginia
"Always a great job and courteous staff"
shirley R.
eleanor, west virginia
"Mainly because we always get Chuck to take care of our problems. Hes very respectful and can always take care of the problem. Goes out of his way to help us. Also have no problem scheduling appointments if we can talk to the local office."
jay R.
nitro, west virginia
"Grant was great. He was very thorough and professional.. thanks"
ken H.
scott depot, west virginia
amber B.
cross lanes, west virginia
"I was expecting a tuneup at $99 and instead it turned into a diagnostic trip that lasted less than 45 mins and I was charged $312 for labor to say something was wrong. I was given the option to pay $700 more for a possible temp fix, later to find out I could get the parts for under $100. Then was told I should get a new unit and had a sales person call within 10 mins. I found someone else who could replace and fix everything for under $200 with parts and labor. I feel majorly ripped off and this was unacceptable. Congrats for making $312 in less than an hour. I also had my appt rescheduled due to other folks have emergencies, and I was nice enough to reschedule for those, and the thanks I get is a bill 3x higher than what I had budgeted to pay that day. I'm a single mom with 2 kids and the extra 200 I had was going to be for school clothes, instead it went to pay you guys and I was not told how much it would be before switching gears and looking into the issus."
ms mitiku M.
charleston, west virginia
"The job done was thorough and technicians were polite and friendly."
bruce A.
nitro, west virginia
"Inspection and evaluation were well done"
jerry T.
st. albans, west virginia
lois B.
scott depot, west virginia
"Good service technician!"
barbara K.
charleston, west virginia
donna G.
huntington, west virginia
edward N.
hurricane, west virginia
"Friendly service techs, seem to know their trade, punctual, never leave a mess, come if needed if its an inconvenience."
sean O.
hamlin, west virginia
patricia F.
clendenin, west virginia
tom M.
hurricane, west virginia
verna walker W.
charleston, west virginia
"Service man was friendly, helpful and up to date on my units."
jay R.
nitro, west virginia
pat W.
hurricane, west virginia
ralph H.
hurricane, west virginia
jill B.
charleston, west virginia
craig H.
point pleasant, west virginia
"Always timelygreat service personnel"
helen F.
ona, west virginia
"Only once have I had a service expert that wasn't strong. All the others have been amazing. We have used this company for at least 10 years."
pat W.
hurricane, west virginia
mark G.
hurricane, west virginia
diane H.
cross lanes, west virginia