Teays Valley Service Experts Heating & Air Conditioning Reviews

"Adam G is professional, knowledgeable and proficient. I was very impressed withhis skill and knowledge and skill. And quite pleased that he explained what he was doing andthe reassurance a he gave about my system..."

"very friendly, explained things he was doing and answered any questions I had about my AC"

"Teays Valley Service Experts exceeded my expectations in every way."

"Alex was here quickly. Very knowledgeable. Had it fixed and working quickly - all on a Sunday! Thank you so much. Alex is truly an asset to your company! Definitely will recommend"

"Explained to me what was wrong and what it needed to fix it"

"Technician diagnosed th eproblem quickly and had cold air flowing in no time."

"He was very professional and helpful"

"effecient"

"Reliable and courteous technicians. I have never had a bad one come to our house."

"Great dude and very informative"

"efficient good manners went over and above service"

"starter to work as soon as they showed up"

"We have remained a loyal customer for many years. We have always had great service, and your technicians have always been well trained and friendly and respectful. Thanks for your good customer service."

"Very courteous"

"Prompt, courteous and professional service provided in a clean environment on a cloudy day"

"It's hard to rate this. Tech was here for maintenance check only. Nothing wrong with units. He was courteous, professional and did what he needed to do."

"Robert kept me up to date at every money"

"Tech seemed to ID the problem with efficienty. Respected my request to keep distance re CONVID19 concerns, was careful about touching things in my home even though I didn't request this caution. Much appreciated."

"very professional"

"Quick call back and response Only issue was with the answering service. Extremely poor connection. Static. Very frustrating."

"professional"

"Technician was very helpful and courteous."

"Because I know that he did a great job."

"Did good work. Fast and experienced. In and out and left no sign of being here ."

"We were very satisfied over all"

"Eddie is awesome. He knows his job!!! I feel very pleased when he does my service on my furnace. I would like to have him on all my calls."

"Eddie was on time and really knew HVAC. He explained a lot."

"Mason very knowledgable."

"Very informative and very respectful"

"Teays Valley Service Experts and the servicing technician (Eddie) were very sensitive and proactive in protecting themselves and us as customers related to the current situation with the Corona virus out break. This was much appreciated and sets your service apart from others (as we have come to expect)."

"Eddie was very informative about plans available and showed me the filters that needed changed"

"The technician had been here before so was familiar with the system and asked about a previous problem. Also informed us that a UV system is available if interested."

"Adam was efficient, friendly, polite and seemed to know what he was doing."

"Ive used you folks for 12 years and the technicians have ALWAYS been great"

"Rick was very professional and personable; has known my Mother since the early '90's."

"Polite and considerate of my home and very efficient"

"technician called ahead to let me know he was on the way. He was efficient and explained all he was doing."

"Timely, efficient, polite."

"Technician was on time, knew what he was doing and was very thorough."

"Having a walking problem it is difficult for me to go up and down stairs. When I get someone who has never been here before, it is difficult to explain how to get to the basement air/heat unit and then navigate to the second unit on the third floor requiring removing part of a wall. Since I have difficulty walking up and down stairs, I must give instructions from the first floor to get to the two units. This is very frustrating for me. Please send Eric or someone who has been here. Thanks. What kind of plumbing service do you provide?"

"Mr. Hayes explained everything to me I would ask for him Everytime"

"Service was timely and appeared to be thorough."

"Techs were on time and worked very efficiently. They were friendly and informative."

"Job was done in a very timely and efficient manner."

"Fast friendly and arrived earlier than expected. Adam and Jeff both did a great job and helped me with my units problem and fixed it quickly."

"Very professional and made sure they checked out everything"

"Very thorough & professional"

"Complete system maintenance"

"Professional, courteous, thoughtful"

"Nothing to complain about"

"Eddie goes Above and beyond our Expectations & Always Delivers"

"Because Eddie is just the best there is."

"Efficient service, comprehensive report, on time."

"Very mannerly and thoughtful."

"Everything went well, as always and I was very satisfied"

"He was nice and answered all questions that I asked him."

"The technician explained us the steps to improve the system"

"The technician handled the problem with our furnace professionally. We were very satisfied."

"Had to ask tech. to cleanup rust residue on the flu."

"Mason's activity was very smooth and efficient."

"Service rep actally answered the phone, was able to conduct business effectively and efficiently."

"Eddie always goes above and beyond in his service. Glad to have him as my technician."

"Knowledgeable, courteous and prompt."

"Knowledgeable staff."

"The technician was polite and professional, arrived on time and did exactly what he said that he was going to do."

"he was thorough"

"Adam was great! Very professional and kept me in the loop with our heating issue. I greatly appreciated his efforts and knowledge."

"Alex has been caring for my older unit for years. He is very professional and keeps me advised."

"Courteous"

"The two individuals were polite and respectful and went about their work in a professional manner. The technician completed his tasks."

"Overall I am happy with the service. Just wish it was less expensive."

"The technician was very thorough exposing what he had done"

"Excellent response and friendly service tech who took the time to service the situation"

"he seemed very thorough"

"very pro.........."

"He was on time, polite, and knowledgeable"

"well informed....helped with cleaning inside unit and was very helpful"

"I have been a customer for 20 years and am very pleased with their service."

"Timely Service"

"Because we were very satisfied ??"

"Because they were really responsive and respectful and got the job done"

"Courteous and professional technician"

"Guys were nice and installed my furnance and ac in one day,."

"Excellent customer service I can always count on teays valley heating and cooling to get us up and running."

"Very curious, knowledge"

"Technician was on-time friendly knowledgeable and efficient"

"Friendly, professional, knowledgeable!"

"Ed communicated very well before and during the appointment"

"he chgecked every thing"

"Jeff is competent and friendly. He fixed the problem without fuss."

"I know when Teays Valley Heating and Air Conditioning is inspecting my unit, it is being done by a professional and I have nothing to fear for I also know if I have a problem between my spring and winter check-up, they will take care of it. Considering I have been with you for so many years (30+) it is easy to be confident of the service."

"Efficiency, friendly, knowledgeable"

"Both did an exceptional job. Adam was here for a service call and Mark gave me a estimate for new hvac to be installed next week."

"Tech was very good, but 9 gives room for improvement."

"On time. Efficient service. Very professional."

"Great service"

"The technician was very informative and thorough in his inspection of the units. He was very polite and mannerly also."

"Punctual. Respectful. Easily identified and introduced self. WORE SHOE COVERS."

"Technician was knowledgeable, professional, considerate of my property and time, and personable."

"The technician is very personable and knowledgeable about the situation. He also followed up with me to make sure everything was working properly."

"Very polite young man but he was unable to tell me exactly what was wrong. I didnt feel he had the knowledge to tell me what was wrong and it still doesnt work"

"Adam sounds like he is very knowledgeable about his work and that exudes confidence, and that makes me comfortable with him working in my house."

"He called and was very kind and honest."

"Adam explained what he was doing and now I could better appreciate why I have maintenance coverage."

"On time friendly professional"

"Robert was friendly and knowledgeable about the products being offered."

"Friendly knowledgeable and thorough"

"great"

"On time. Knowledgeable."

"Always quick to respond when I have a problem with my Lennox Heat Pump."

"We have purchased two systems from Teays Valley Heating and Cooling in the past two years. The first system we purchased had the A-Coil replaced because of the horrific smell and health issues that resulted when we started using the cooling system in the spring. With the 79 degree weather we had several Saturdays ago, we turned on the air conditioning in our upstairs unit. The same horrific smell and health issues started. Eddie was quick to understand the problem we are having and immediately ordered a new A-Coil for the upstairs unit."

"We were very satisfied with the installation and the time both took with explaining how to set the alarm system. They were very personable. Great job. I don't have their names."

"Mason was very helpful and courteous. He did an excellent job."

"A part on my furnace is going to be replaced on the 22nd of this month , which will hopefully take care of the problem -- pilot light going out."

"Wasn't told about the $50 charge Which I felt was un called for since nothing was done Jeff was Pleasant and nice Your office personnel was not upfront about charges I was told $99 only and then charged $150 I have many friends and they asked me for advice all the time I am asking for the $50 back and have no issue with a trip charge of the $99"

"The young man was very nice. He made us aware of the situation and offered solution."

"Excellent service"

"Good job"

"Professional and courteous"

"Good Service"

"knows what hes doing only one I want to work on furnace"

"They always check out everything and are very professional and tell you if you have any problems. They are very courteous and let you know what time they will be arriving."

"Technician arrived when expected, was polite and friendly, and did our checkup quietly and efficiently."

"Technician was polite, friendly, and competent."

"Called before arrival, prompt and courteous. Efficient and informative. Excellent representative of your company."

"Great proactive scheduling for pre-paid maintenance + a nice reminder notice. Mason did well on the timing on pre-arrival call and was on time. Mason did a great job of explaining the process for maintenance, showing me the filter that needed to be replaced and confirming that I have a few more pre-paid maintenance visits available. Great all around!"

"HE WAS ON TIME AND WENT RIGHT TO WORK ON CHECKING THE SYSTEM"

"Timely, polite. all biz."

"I am not going to set here type all of this out again. If you did not accept the first write up I will not do it again. if you do not like a bad write up do not send any more reference of your business again. will get one of tour competitors to find problem."

"It seemed odd to have a Sales Consultant come to a service appointment at first but i brushed it off. Then the lies started, first with saying the unit is broken and needed replaced and they knew it was broken because there's only 4 wires going to the thermostat and it would cost thousands to wire it to find out. Rheem only uses 4 wires and if your technician and salesman doesn't know this then they need additional training but i need a refund. The technician tracked mud onto my new white carpet upstairs, they both lied about the age of the unit, they both lied about at least 6 different things and i have the lies in writing on your forms. Then the salesman gives me three options to replace one unit, doesn't do a Manual J calculation, doesnt tell me what size any of the options are and provides only vague information and says your options are good, better, best without model numbers, without any technical specifications. I work in the mortgage industry as a Sales Manager for the State of WV where we close over 500 mortgage transactions a year, we need a full refund, and my carpets cleaned. Please make this right or I will be forced to post my experience in every real estate agency within 3 counties of Putnam"

"Jeff was very professional, informative. We have notation on our account requesting Chuck as our only tech, but if Chuck is not available for any reason, you can send Jeff. Thank you"

"Very polite and did a very good job on the maintenance"

"An average service call."

"Our tech was very professional and knowledgeable about our problem."

"Great person did service"

"On time and thorough!"

"explained every thing well, mannerly"

"Courtesy and quality of service"

"Ive been with you for years, so I think that speaks for itself."

"Normally things go quite well. The service men were very nice and helpful, but I still can't get my new Nest to pair with my phone."

"Prompt efficient service"

"Service person was very efficient and knowledgeable, and on time"

"During his service call on !2/20/19, Adam reported that the downstairs heat pump's humidifier water valve was inoperative and recommended replacement of the humidifier with an Aprilaire 400 unit at a cost of $700. (The Aprilaire 400 is available elsewhere at $239.50 retail, but w/o installation. ) I tentatively agreed to the replacement. Adam suggested immediate payment, but I declined. ( The entire system was installed in 2013 and is under warranty until 2023.) On Monday, 12/23, I inspected the unit, and found the humidifier was simply unplugged. I plugged it back in and it began operating normally. Enough said."

"I had to provide clarification for moving equipment into basement when the salesman told me he would provide that. I have not heard from the promise to give me $1,100. gift card."

"Christian ran into problem and thoughtfully responded and realized that he needed help which he quickly did."

"PROFESSIONAL AND PLEASANT."

"He was on time and checked the unit out thoroughly."

"Adam was prompt, friendly and knowledgeable"

"The service is always great and the technician was very informative."

"The technicians were very informative and courteous."

"On time, courteous, thorough, well trained tech."

"The tech came early. He was very professional. He provided some good tips to prolong the life of one of our units. He was very helpful."

"It was a furnace check up. Jeff arrived on time, explained what he was doing, and completed the job efficiently. He then explained what the system did, or didn't need.He was very polite."

"Mr Miller was very good and polite"

"Quality service and a quality product. The work was done promptly, neatly and efficiently. It is a very nice job."

"Mason was very nice and efficient."

"Excellent service!!"

"Rick is a very knowledgeable tech and we always request that he services our units. (both air and heat)"

"very knowledgeable. fast service."

"Your company representatives are always professional & know what they are doing. I am not sure our tech told us his name ; if he did I dont remember but he was impressive"

"On time. Checked out units. Was polite. Put of footies over shoes."

"On time, did his job, explain what he did and said no problems. Important item was being on time."

"Back door left open, planned on 10-12 and once again someone had emergency so he arrived about 1:15. I understand emergencies but it seems to happen all the time."

"Courteous service"

"The tech was great and did a great job. But I was scheduled for 12-2, then told he would need for hours since I had 2 units. I said that is fine as long as the appointment starts at 12, noon..so thats when it was scheduled for. The tech showed up after 4pm. So someone in scheduling needs to do better."

"R.obert efficient and polite."

"He appeared to be efficient and someone who could be trusted."

"I liked the fact that my technician wore shoe coverings while he was in my house. Very respectful."

"I expect with the tune up that you all should bring a filter to change in my furnace."

"On time tech was very good"

"very efficient"

"Technician arrived on time. He was courteous, knowledgeable and professional."

"Adam found a capaciter and changed it , charged $104.94 Labor. I felt this should b3 covered by the prepaid $320.12 maintenance.contract."

"Professional, Friendly, and explained all that was done. One other comment I did not see a section on my Bill "How did we do? Code was already on here when I started?"

"No Problems With His service. Although I Was Disappointed They chose not to Install The A Cool I Requested in the Bedroom Section... I Didnt Ask For A Grantee Of Life Of Service. Just the Installation..... Short Sited in my Opinion.... Raises the Question about if I Would Recommend You as A First Choice For Sales...."

"High quality service."

"Technician arrived with time period and was very efficient."

"I have asked other companies to come out and give an estimate and none did. Trays vallet not only sent 2 techs in 2 days but sent a estimator on the next day. They were fast and on the ball"

"Huge difference in service quality between my previous 2 experiences and the last one."

"Courteous & friendly staff. Reliable service."

"He checked to make sure everything is running properly."

"I don't see much in rating numbers. The young man seemed knowledgeable and efficient. Very friendly"

"Christian was very efficient, professional, and polite; he thoroughly explained each step of the tune up, and he answered each of my questions with such courtesy. He performed each aspect of the service call with attention to the home by cleaning his work area and taking care to cover his shoes upon entering the house. I appreciate the customer care I received from Christian as well as from Trina, the representative who scheduled the service call. I could not be more pleased. Thank you!"

"Alex did a great job and fixed an issue I did not know I had."

"Efficient"

"Walked in put booties on just did his job immediately very polite??????"

"On time, informative, cleaned up own mess"

"Excellent service. The service tech seemed knowledgeable and was very hospitable."

"We were very pleased with the installers, Tim Miller and Jeff Carr."

"They came when they told me they would and are always so polite. They found an issue that I was unaware of and fixed it."

"Eddie finally fixed a long standing problem that other providers could not."

"The tech that came has serviced the furnace several times and is always polite and friendly. He also knows what he is doing"

"Eddie is very knowledgeable and is always willing to answer questions."

"The man has always done good."

"Very courteous"

"ROBERT(EDDIE)HAS ALWAYS BEEN HIGHLY QUALIFIED AND PERSONABLE ON PROVIDING SERVICE FOR US."

"Although the service was performed timely and efficiently, there is a problem. I was told that my furnace humidifier was not functioning and needed to be replaced. The technician gave me an estimated cost, but said he was unable to reach anyone at the headquarters office to arrange for an installation date. He promised that I would hear something later in the day. This has not happened. I must note that in the past I have had a problem with your company responding to my inquiries. Accordingly, this response to your questionnaire will be my "test" to see if you really do care about the quality of your service, or this is just customer pablum. Call me as promised soon, or I will have another provider install the humidifier."

"Eddie was very courteous; and, knew what he was doing. I told him if I need something again, I would call and ask for him. He mentioned something else I might need, which was about $200.00, if you will have him call me, I will make arrangements to have it done. I couldn't be any more pleased. Thanks! Jean Sheets"

"Excellent Service"

"technical know how and experience of technician."

"I have called three times to schedule an estimate. Once I got no call back, the second time the tech was a no show and the latest call I got apologies with promises that someone would call me back by the end of the day. No call back."

"Carlos did a very through inspection and answered all of the questions that I asked him."

"He was on time and efficient"

"Eddie did a great job, as usual."

"He did a good job although we werent able to get my IPhone hooked up on wi-fi."

"everything was done as promised including your office staff"

"Experienced and professional technicians."

"Tech very nice and knowledgeable."

"The tech.(Ricky) showed up in the time frame I was told. Very friendly and helpful . Answered all the questions that I asked and never seemed to be annoyed by them.. We will definitely be using you guys when needed."

"Helpful, found problem and fixed it. He knew what he was doing."

"Good service, very fine tech"

"He was good, but there is always room for improvement."

"He was very nice and explained every thing for me that I asked him."

"Techancan was very polite, and knowledgeable, explained what steps he was going to preform, and was very helpful."

"Technician did not arrive within appointment time. I had to call the office and found out no one knew I was on the schedule that day."

"Arrived when stated and professional"

"Alex was prompt, efficient, seemed knowledgeable and was friendly."

"Tech was actually early. Which was good. e was friendly , efficient and professional. He explained everything he had checked."

"Technician was very professional and courteous. Arrived on time and went straight to work."

"Eddie was very thorough and did a great job"

"On time...very professional...did a great job"

"Rick does good work"

"Courteous and professional."

"The tech was very informative of each step of going over our system while he was I sure and out of the house. He gave current info about the units warranty. Made suggests Nations for future concerns."

"The technician came quickly and was great recognizing the problem right away and how to fix it."

"Robert is one of the nicest young men we've ever met, He is very respectful. He's on time and very efficient! Plz recognize him for his good work."

"Excellent communications skills. Thourough checkout"

"Very professional"

"Service was done in a timely manner, and the worker was knowledgeable."

"On time. Courteous. Knowledgeable. Thorough."

"Communication about issues and prices to fix"

"tec. very good. asked for cost est. know one would say. later found out it was preset. price was to much felt like I WAS TAKEN.GOUGED."

"The technician is very knowledgeable and very polite."

"Very professional and careful with keeping dirt from escaping. Fast and courteous."

"Quick response - diagnosed the problem and fixed it quickly. Very courteous and helpful."

"Chuck was on time and called ahead to re-confirm and advise arrival time."

"EXCELLANT TECHICIAN. , ON TIME . GREAT SERVICE"

"Knowledgeable"

"He was very pleasant and did his work quickly and efficiently. We have used Teays Valley for almost 25 years and have always been very happy with their service."

"As usual, the guys who service our HVAC are polite gentlemen & they do an excellent job."

"on time respectful and explained everything"

"Didn't take no time for the technician to arrive at my home he was very nice and explained everything to me"

"Friendly service man"

"Brett and Alex are always courteous and professional and their service always goes above and beyond the call of duty!"

"Teays has taken care of us for quite a while. We had a Fall checkup done. Robert was the technician this time. He appeared to want to do a good job for us. He explained things as he went along. Very professional. We signed up for Fall and Spring maintenance with him."

"quick, polite"

"VERY FRIENDLY AND EXPLAINED ALL HE DID."

"I was satisfied with the work performed and the information that was provided concerning my heating and cooling unit."

"Good tecn"

"Gentleman was very knowledgeable and knew quickly what needed repaired. The service was quick and he was very friendly."

"Alex does an excellent job every time he services my unit"

"Did what was needed, also mention some other things I needed to have done."

"Did a good job"

"He saw the code and knew what the problem was"

"I called Brett and told him that my handyman thought we had a gas leak around the furnace and he sent Alex out within a few hours to check it. There was a leak and he fixed it."

"Christian was very nice and personable. He was also very informative and helpful."

"Satisfaction really "10"; chose "9" because I want you to be aware that Eddie could not find instruction book to give me for Honeywell thermostat he installed. He said he would look for it. Please, I MUST HAVE AN INSTRUCTION BOOK!"

"On time! Courteous!"

"Dana was very professional, polite and courteous. He answered all questions and was very informative"

"My tech was very nice did his job well"

"The tech was very informative and told me exactly what was going on with my furnace"

"Gage was very nice and did his work well"

"See answers below. They cover it pretty well."

"It was easy to get the appointment. Technician was here when he was scheduled. He is always polite and gets the work done."

"Tech is well trained and could answer my questions when asked. He made suggestions about how duck work cleaning can help. Provided pamphlets how the cleaning was done and a new thing to me about ultraviolet in the duck system !"

"Arrived on time, courteous, and checked out my system for me"