Teays Valley Service Experts Reviews

"Long term customer"

"Prompt polite and professional"

"Very friendly and explained what they were doing."

"Reliable and competent."

"Courteous and professional."

"they were very professional and accommodating"

"Prompt and efficient"

"Price was extremely high when the price of the part was checked by me but not given in the invoice by you and the labor for installation was less than 30 minutes"

"Easy to deal with"

"Professional, knowledgeable, respectful"

"I wrote the company a letter explaining my thoughts on this."

"Very professional field techs."

"Great service always room for improvement."

"I have always been very happy with the service experts that have been to my home."

"The technician was here on time. Performed the maintenance check in a timely manner. Explained possible upcoming repairs. Was professional and polite."

"Price was very high,way too high for less than 30 minutes install and a part that I checked the price on later"

"Your company is top notch and all jobs has been done on time/"

"Tech timely, efficient, clean work, ver knowledgeable"

"Very friendly and know what they were doing."

"Very satisfied"

"I have done a lot of business with you over the years, and to have some one come in and under bid you give me better warranty and save me hundreds is disappointed to say the least."

"Comprehensive service at a reasonable cost."

"Very informative, explain things very well"

"The technician was great, but the markup on the air filters made my jaw drop. I was charged $106 per air filter. That is exorbitant. I understand a little bit of a markup--but that's over THREE TIMES the cost that I could get at a home improvement store. I should've just changed out the filters myself."

"Everyone was friendly, knowledgeable, and helpful"

"Technicians were on time, and very professional."

"Excellent and professional service technicians. Customer service representatives are helpful and efficient."

"Good service, Grant was pleasant and professional"

"Technician knowledgeable, answered questions, was timely and efficient"

"The technician arrived promptly and gave us his opinion. He was courteous."

"Good service"

"Reasonable rates technician was very knowledgeable and friendly"

"Easy to work with"

"Christian was very polite and knowledgeable."

"professional treatment."

"Excellent scheduling experience. Always meets time commitments. Work is thorough and professional. Technicians are knowledgable and have good business manners."

"good job"

"Prompt efficient knowledgeable service."

"Very reliable and dependable."

"Always on time, very professional and does a thorough job."

"Timely response to call and prompt service"

"Technician is great. I would give them 10. Your equipment is terrible it has broken down over 5 times in less than 5 years. It has run up my electric bill. Hard to get anyone to come and fix it."

"The tech was friendly ( Chuck ) and very knowledgeable."

"great job"

"Professional experts"

"Technician was professional, and courteous. Very thorough."

"We have been satisfied customers for 10+ years"

"Very experienced worker"

"Always have had good, prompt service"

"Professional service I trust"

"We have the same technician come every time, he knows where everything is and is familiar with our equipment. He is friendly and knowledgeable, he is not pushy or overbearing. When he came this time he brought a trainee, but he informed us before coming and he oversaw everything he did."

"expert technicians"

"I have used Teays Valley for many, many years and have always been completely satisfied."

"Fast service very friendly staff"

"On time and did a good job"

"Great technicians, quick service, and detailed explanations when there is an issue."

"Technician arrived within designated time frame. Technician was professional and knowledgeable. Complete routine maintenance checkup in a timely fashion."

"Excellent service. Clean, friendly technicians."

"Ive always had good service from them. I had to call them bc Saturday when my unit stopped working in the middle of the night. There was someone at my within a hour and the heat was back on in 10 minutes."

"Reliable knowledgeable"

"I appreciate all you do when you come to our house and check on the furnace and air conditioning."

"Teays Valley has been dependable"

"Technician Eli was awesome professional service and took time to check and clean and changed the capacitors"

"Very thorough inspection. Personable and professional."

"The guys at my house were very knowledgeable, spoke about quality, and gave recommendations tailored to my asks."

"efficient - calls ahead of arrival"

"Professional and friendly service and very knowledgeable"

"Excellent service. Easy to schedule. Clean and efficient."

"Rating would have been higher, but I'm not totally satisfied with the installation of my humidifier: where it's located, exposed wiring and insulation on the supply line not wrapped with metal tape."

"Tech was very thorough and helpful"

"Friendly, knowledgeable and professional"

"Technicians take the time to explain everything and appear to be knowledgeable"

"Because of courteous and professional service by tech reps."

"Gary did a great job I'd recommend him to anyone. He was very thorough and was determined to make sure i had heat in my home. I was very thankful. He needs a raise!"

"These guys are ALWAYS friendly and there for us !"

"Reliable, dependable, arrive at ten proper time"

"Very professional and provided service quickly. Friendly too."

"Very fast and professional. The first tech was fast and efficient. But the best part was a sense of humor."

"Chuck Hayes explains things well and is very professional"

"Grant was an excellent technician! Knowledgeable, cordial and prompt!"

"great work, just a little expensive"

"Very fast getting service also great service. Cable service be reliable like Teays Valley Service would be nice ????"

"Technicians are always knowledgeable and courteous."

"The technician ruined my Ignighter and wanted to charge for a new one, but luckily I had a spare. The unit ran for about 30 minutes but the Ignighter was not installed correctly. He only put one screw in it and the thing is misaligned."

"I have recommended them to friends for years......they are always professional and knowledgeable......I am glad they got Alex back!"

"Excellent service."

"Technicians professional and capable."

"great rate and the tech was very nice and well informed about all your services"

"Jeff & Logan were very efficient, professional, and friendly. My dogs loved them! They wore booties so they didn't track dirt into my home. They cleaned my reusable filters and made sure everything was in tip top shape. They kept me updated and nothing was surprise."

"You all do good work but your business is hard to get a hold of. I dont like the foreign call center."

"They are professional, reliable and guarantee their work."

"Very poor receptionist. Will not allow customer to explain situation without interrupting. Our original thermostat was removed and replaced with a cheaper version. Now we cannot tell what the inside and outside temps are. Our A/C is not connected because of this thermostat. We paid a lot of money for this system. One of the best. We should have the equipment that is right for the system."

"A good reliable product for heating and cooling and prompt and professional service when needed."

"Good service"

"Excellent service. Always on time"

"Technicians are always courteous and appear to perform their work responsibly."

"Very good service but expensive"

"On time, thorough service very friendly"

"Always prompt, skillful, helpful."

"Because they made an appointment, then did not show. I rescheduled and another person came out KNOWING that I needed my AC changed up. All the tech did was hook up a machine, tell me what I already knew, and then said they don't have the stuff to charge it will and he didn't know who did. I paid $79.20 for nothing and had to take 2 mornings off work just to be told what I already knew. They have been here before so if they did not have the R22 I needed they should not have even come out. I already knew it needed charged. I didn't need to pay $80 and lose time at work for someone else to tell me the same thing"

"been with them for 20+"

"Great tech"

"Good service for the most part. Wish they would send the same person occasionally who knows your equipment. Sometimes I wonder how experienced these young men are. They are nice though. One concern is I asked him to change the filter on the humidifier which he said he did. However after he left he did not turn the humidifier switch back on to see if it was working. I have bad allergies and need to know its working properly. I cant hear it from in my room."

"Great service"

"prompt wervice"

"Timely scheduling for maintenance. Friendly technicians."

"EXCELLENT SERVICE"

"Jeff and his trainee were excellent!"

"Excellent service"

"I usually never give the highest rating to any person or company."

"Very prompt and courteous response for service"

"Very affordable and good service"

"Very informative about the operation"

"Everyone is professional and polite. Thw work was done the following day."

"Friendly"

"I have used Teays Valley many years and the technician has always been friendly and wants to help with whatever the problem might be."

"Ricky did an excellent, quick and clean tuneup."

"very efficient and timely, pricing is high though"

"On time. Professional. Explained everything"

"EXCELLENT SERVICE"

"Technician came on time , did his work in a professional manner and finished quickly"

"Great service."

"Gary was able to fix installation problem"

"Gary was very friendly and efficient."

"Your young man was polite, explained what he was there to do. Did the work and told me my unit was good shape. Send him bim next time."

"I HAVE USED TEAYS VALLEY AND HAVE NEVER HAD A REL PROBLEM WITH THEIR SERVICES"

"Service"

"Provided timely and friendly service"

"The technician, Eli, was very professional. He took the time to explain the maintenance process and everything he checked on my furnace. He is a very impressive young man."

"Timely service"

"Texts know what they are doing, trained well !"

"Tech was on time,was very professional and put shoe covers on his feet before entering the house.Being on time is very important to me. A gold star for that one."

"Very satisfied with the service I received."

"Did not pressure me to buy additional items."

"Knowledgeable staff great troubleshooting"

"Good prices, nice staff"

"Knowledgeable, helpful & pleasant"

"Service man was on time, courteous, and helpful. Answered questions and checked a problem caused by someone else."

"Your Tecs do a great job servicing the Heat Pump system."

"Teays Valley Service has nice people. They are always friendly and kind"

"Didn't show up or my spring appointment for a/c until Sept bember because you had higher paying customers. My ac was scheduled in June!!!! WHERE IS MY RECEIPT AS PROMISED??? Should be no cost since you missed th ac season because you had higher paying"

"Always here when I need them"

"Chuck was very helpful"

"Josh was super kind,respectful and worked hard."

"Nice, knowledgeable, helpful guy"

"Great service"

"no comment"

"Courteous and knew about my heating."

"Happy with the service."

"On time quality service"

"The tech was on time, professional and friendly."

"The service is great and technicians very knowledgeable and easy to deal with."

"Good service and response time"

"He corrected the problem. However, my air conditioner will not stop running. I am concerned because it did the same thing last year and my electric bill is $190.00 a month. I would like for someone to come out and check out the problem."

"We were very pleased with sales rep Dana and techs Randall and Bryce. They were very efficient and professional in the service provided. Our new unit is working beautifully."

"Good service"

"Always very helpful, professional and responds to my problem asap"

"Professional, efficient and was nice to my cat."

"Great on time service"

"Always there to help whenever I have a problem...no waiting"

"friendly technicians who are very professional. Have been with this company for years and will stay with them"

"Efficient service."

"The technician was friendly and professional."

"Good service"

"Our HVAC system has been very dependable so far. The service technicians do a very thorough job of checking everything out during the bi-annual check-ups."

"Micheal in management was amazing. Tim, Huntley and Drew were here almost everyday for a month. Couldnt ask for a better team."

"Dependable"

"Seem to do a thorough job in checking my equipment"

"Very professional and did great job. Did great job of talking & explaining heating & cooling. Would highly recommend!"

"Ive always received excellent service"

"As a new customer, the response was fast considering my unit died on a holiday weekend. The sales side was knowledgeable and easy to work with on the purchase of a new system. They showed up when they said they would. They were mindful that I had indoor pets and kept us updated of their progress. For the most part, we didnt even know they were in our home."

"The man was a nice person. He answered all my questions and concerns.Very positive experience"

"I've been very satisfied with my units, the service & techs"

"Good communication and prompt response. Good onsite service."

"Dependable, friendly, and professional service."

"Adam is prompt, personable and professional."

"Technician went over and above in his service to us. Knowledgeable, courteous and even checked back with us several days later to make sure everything was well. Makes us feel we made the right decision is being an advantage customer."

"Came by earlier Friday, we needed a quote for replacement of our system that had failed. Instead of providing an immediate quote (like the others), he waited until Monday morning to respond. Never took into consideration the fact we were without air conditioning."

"My son, Jason Gorgia, recommended you to me. He was very satisfied with the work he had done at his house in Hurricane. I called and arranged for a specific time as soon as possible. The next day they came just after 8am which was helpful as I had to go to work soon after."

"The tech was very nice and helpful"

"On time, competent, friendly"

"Your tech was very professional. I love that they wear boot covers while in my home. He kept me informed through every step"

"The tech was out one day to assess the problem with a package heat pump. Since it couldnt be repaired he worked with other staff to find a replacement. Chance could not reach us by phone and came to the house the same day to confirm a replacement. The installers were here the second day to install a new unit."

"My reason for my answers is the guys that were here were very professionalsthey were very kind very neat with their work ..got the unit up and running"

"Answered all of my questions"

"Service expert was very knowledgeable and gave me advice on upkeep on my indoor and outdoor unit"

"Each person I spoke with was courteous and professional. The appointment was easy to make, technician called to let me know he was on his way and arrived on time as he stated. He was very helpful with explaining my system to me as well."

"Na"

"Always very dependable & professional ! We feel we can trust them ! We also prefer talking directly to the local office & not to a call center !"

"They arrived on time and called before coming. They completed to job uninstalled reinstalled unit. They made sure everything was completed and stayed late at night to complete the job. Very satisfied customer."

"Prompt scheduling and technician called ahead"

"The technicians are great but I always have trouble with the call center"

"My Tune up was re-scheduled 3 time before they final showed up. I had to rearrange my scheduled 4 rimes before they finally showed up. However.when they finally showed up the work was very professional."

"Dependable, courteous, knowledgeable & clean."

"Personal experience with both the installation crew and the maintenance staff. Both are top notch."

"Technicians very thorough and knowledgeable. They care about their product and truly want to keep it in top working order."

"Good service and helpful."

"I like the service and the people who do it. I trust them."

"Good organization; very thorough in servicing of equipment."

"I already have!"

"Thorough and honest"

"Tech was polite and professional"

"They provide quality dependable service."

"Appointment 10am and 12pm. Raining all morning. 1145am no word from anyone. Called local number. Did not reach local person. Rep said will request to have tech call. I called Mark (sales rep). When I set up appointments for initial visit and duc cleaning 2 weeks later, he said, if I have any problems, call him. Today, he says I can't help I'm in the field. NO offer to help either. Just kept saying, sorry I can't help you. I did not receive a call from anyone until 1pm. 1 hour & 15 minutes after I requested a call back. While she did apologize for the delay, she claimed tech called and I didn't pick up. Advised I never received a call from the technician nor did he leave a message. Asked; if he called then why would I have to call at 1145am? Knowing techs were behind all morning due to weather conditions, why did she not call customers to advise of possible delay? Why was she or tech not pro active in handling this? This was my first appointment with TV & I'm being blamed for not picking up on a call I never received? No offer from her to make this right either. I worked in a call center for 30+ years. This is not how one conducts business."

"This is this first time in over a year that my new air-conditioned has been served or the filter change."

"Prompt and efficient."

"very polite and on time."

"I HAVE USED TEAYS VALLEY SERVICE EXPERTS FOR YEAR AND HAVE ALWAYS GOTTEN GOOD SERVICE"

"Timely, courteous, knowledgeable"

"The representative was knowledgeable and courteous."

"Good products and great service."

"Superior customer service. The tech was very professional and polite. Explained everything very thoroughly."

"Always a great job and courteous staff"

"Mainly because we always get Chuck to take care of our problems. Hes very respectful and can always take care of the problem. Goes out of his way to help us. Also have no problem scheduling appointments if we can talk to the local office."

"Grant was great. He was very thorough and professional.. thanks"

"I was expecting a tuneup at $99 and instead it turned into a diagnostic trip that lasted less than 45 mins and I was charged $312 for labor to say something was wrong. I was given the option to pay $700 more for a possible temp fix, later to find out I could get the parts for under $100. Then was told I should get a new unit and had a sales person call within 10 mins. I found someone else who could replace and fix everything for under $200 with parts and labor. I feel majorly ripped off and this was unacceptable. Congrats for making $312 in less than an hour. I also had my appt rescheduled due to other folks have emergencies, and I was nice enough to reschedule for those, and the thanks I get is a bill 3x higher than what I had budgeted to pay that day. I'm a single mom with 2 kids and the extra 200 I had was going to be for school clothes, instead it went to pay you guys and I was not told how much it would be before switching gears and looking into the issus."

"The job done was thorough and technicians were polite and friendly."

"Inspection and evaluation were well done"

"Good service technician!"

"Friendly service techs, seem to know their trade, punctual, never leave a mess, come if needed if its an inconvenience."

"Service man was friendly, helpful and up to date on my units."