Teays Valley Service Experts Reviews

"Techs were outstanding"

"Courteous service"

"Both of the employees were very courteous and friendly, and comfortable to talk to and work with."

"I had a great experience with the two technicians that came over."

"The service department has been very friendly and responsive but we bought the unit 2 years ago and it has never worked right. Very disappointed as we spent a lot of money. Also we cannot talk to anyone that can help."

"Good work"

"Christian as always is very courteous and professional and does the job througholy"

"Very professional"

"Great Service. Competent and friendly staff"

"I was to have hot water heater maintenance but gentleman who came to maintain HVAC was not a plumber so he couldnt do it. He said some one from TV H and C would set up another appointment but have not heard from TV HC"

"What I expected"

"Service is excellent."

"Always friendly techs that know what they are doing."

"Expert services"

"Good job, professional , thorough ."

"Excellent service right now"

"Prompt, knowledgeable, courteous"

"Fast friendly professional. When the job was complete you couldn't even tell I had 4 guys walking all through my house working on it."

"Always receive great service from Service Expert employees. The tech, Grant, was very courteous and seemed highly knowledgeable of the service he rendered."

"I always have good service."

"Good, quality service"

"Reliable and friendly service. The Technician did a great job explaining new options that are available thru service experts."

"Timely and professional."

"The technician was very knowledgeable and answered any and all questions asked."

"If I recommend businesses, I would probably recommend your business as you are reliable and provide a good service."

"My new unit was installed quickly. The service techs were professional , polite and friendly."

"Great customer service. Courteous and professional."

"I personally would use TVSE for my personal use, but some of my friends and family can not afford the rates you charge. This is why I gave an 8 and not 10."

"Service is always good. Techs are always happy to answer questions."

"Good rep & personal experience"

"Avoiding problems"

"Rick and Logan did an excellent job makes me feel at ease knowing ur company cares about a homeowners concern for there heating system"

"I have been using Teays Valley for over 40 years now and have been completely satisfied with the service."

"I have been very satisfied with all the technicians that have come to check my unit"

"Professional and timely"

"No showed to first appointment. Did not call. Service tech for answering service lied and said they did call. Also then said someone would call me next day and guess what no joke did. What a shock. Not."

"Techs are knowledgeable, always do a good job to service equipment. Nice and friendly"

"It took several trips, but the correct parts got ordered and everything is running smooth now."

"They have been courteous and knowledgeable."

"Easy to schedule service. Every service provider has been professional and friendly."

"all of the techs are as good as the one on this service call, i would recommend TVSE"

"very helpful with showing me where the location of all the return air filters were located. Gave me sound advice about changing a capacitor to prevent a future emergency service call."

"Professional, informative, friendly, feel like they really care."

"The technicians are very friendly and helpful."

"Technicians have always been courteous and thorough."

"Friendly, professional support and service"

"Call when they say they will. Theyre always on time and courteousvery professional!"

"Good service and trained staff."

"Service tech was great"

"great service and friendly staff"

"Tech went further in checking the installed hot water heater than most would and found additional problem or two."

"Good customer service. Technicians are extremely helpful."

"I had 2 Technicinas at my house on the same weekend because the first one did not fix my issue and the heat went off the same day he visited. The next day another Technician could not fix my heat."

"Because your company does a good job whether it is an installation or a service call. I don't have to worry whether the job is going to be fix or done right."

"well trained, professional"

"On time very professional and had helpful suggestions"

"Alex was great, quick and efficient"

"To overpriced. They do a fine job and great people but expensive."

"Always had good service"

"Jeff and Wayne did a super job!!"

"Chuck did a great job."

"Very prompt response from our call for help in the a.m."

"reliable , prompt"

"I trust teays valley service to be honest"

"Very kind and seem to be caring people. They know their business and conduct it in a very professional way."

"They were quick, thorough and professional"

"The service technicians are thorough in their work and act in a professional manner. The systems that were installed by Teays Valley have performed well and are energy efficient."

"Do fine work but completely overpriced."

"I would be happier if I had received a status about the breakers that were ordered and expected earlier this week"

"Knowledgeable and friendly personnel"

"Nathan and Levi figured out what was wrong with our hot water tank in less than ten minutes and fixed it within less than 2 hours.so thankful!!"

"Always friendly, helpful and go the extra mile to solve problems with the system"

"Quick response"

"Very professional."

"Reliable technicians and effective service"

"We had a new heating system put in December 30th. and we have had 2 issues with it that we have had a tech come out and fix."

"I was able to get an appointment the same day I called and the technician was able to address most of my concerns."

"Excellent service"

"Have been with you for years and have been pleased with timely service"

"Everything was handled so well. Everyone who came out, Robert provided the estimate, Tim and Huntley installed the water heater and cleaned my dryer vent. The next day, Luke came out to address what I thought was a problem, but thankfully wasnt anything serious. After Luke called to say he was on his way, a lady from your office called to let me know he had to be dispatched to a home where he was currently, but he would let me know when he was headed to my house again. I really appreciated being kept informed, nothing more frustrating than being left in the dark. The ladies I spoke with were Heather and Hayley. I hope I didnt forget anyone, but from start to finish, this was the most professionally handled service call I have had in years!"

"Prompt professional and a good value for the money"

"Friendly and professional"

"Reliable, efficient, polite service"

"This was my first time using your plumbing services. The technician was great."

"Professional technicians. Friendly. On time. Efficient."

"Always professional and friendly."

"I have been very satisfied with the service I get from Teays Valley service experts."

"prompt service when I had a need for a new system. each person who has come to service or check it has been professional. Grant Sharpe recently came to check out the system and gave me a tour of my system. he showed me some part that I had no idea needed cleaning."

"Extremely poor Communication. Multiple times I was promised to be called either "immediately" back with information or within a time frame and never received any calls, having to call 4 times myself. Incredibly over priced."

"got fixed"

"Your technicians (Nathan and Levi) came as promised and assessed the perceived problem. They were able to determine that it was a "non-problem", much to my relief. They were courteous, professional and friendly. They represented your company very well."

"very good at fixing . a intermit trouble"

"The workers are great and very friendly"

"The tech we had for this appointment was super professional and more informative and helpful than any of the techs weve ever had come out. Other techs would quickly glance and be gone within minutes and this guy I believe was there for almost an hour. Kudos"

"Great service, timely delivery of service, very professional and prompt"

"Prompt, professional courteous service."

"Very professional polite personable"

"The service was excellent."

"Nice people with experience"

"Thorough courteous and reliable service."

"Well the tech was great but were still waiting going on a week for a circuit board to fix our furnace. Been rather cold in the house."

"Great service! Timely response when needed."

"Honesty and knowledge of tech"

"Efficient service."

"Tech was very knowledgeable"

"Quality of service. Fill confident that both of my HVAC units were inspected and maintenance performed."

"Chuck and Jeff Beaver analyzed the problem with our HVAC system."

"Good service"

"On a Saturday tech stayed on problem till diagnosed"

"Good Service"

"Analyzed our zone system in detail and gave us a solution. Also they were helpful and friendly."

"Everyone is always so nice, professional and knowledgeable"

"They were on time.politeworked quickly and completed the job and cleaned up after"

"I appreciate being able to reach a CS agent every time you call. Every tech has also been extremely professional. As with today's visit for a service call Grant was able to correct the issue in under 10 mins. He is super friendly, polite, and always makes sure everything is running perfectly."

"Service Technician was very helpful and cordial."

"I have used your service for many years and have always been very happy with your people and your service."

"Tech was prompt, courteous, efficient, and helpful"

"Timely Professional Knowledgeable"

"The service technician was very thorough and friendly."

"Good service"

"Highly professional and knowledgable service personnel"

"Satisfactory service"

"personable and honest"

"Techs are always prompt, friendly, respectful snd trained in their task."

"Prompt friendly service"

"Our technician is very knowledgeable, friendly and easy to work with. He took excellent care of us."

"Your prices are way to high. It was going to be almost $900 for an hour and a half of work at the most replacing 2 faucets that we already had. Should have been no more than $200. Luke was extremely nice so this had nothing to do with him."

"Technician was knowledgeable friendly and efficient"

"I didnt watch him do the maintenance so hope he did was expected. I dont think he changed the filters because he didnt come down from the attic with a dirty one."

"They provide quality service. The only negative thing I can say is when you call in for scheduled maintenance you don't know who or where the person answering the phone is at in this country. Plus they cannot answer all your questions, they are not qualified Teays Valley Employees. They can only give you canned answers. If I have to I will drive to their office in Hurricane, WV for all future scheduleings or questions."

"Friendly and fast service and reasonably priced"

"friendly, neat, describing what he was doing"

"Always a positive experience"

"Service was timely. Technician (Grant) was knowledgeable, professional and friendly. He resolved the issue in a timely fashion."

"Reliable and friendly"

"Very dependable and reliable."

"Very professional and worked in very very cold weather to make sure that I had heat in my home."

"the service techs that have come to maintanence checks are very friendly, efficient and thorough."

"Rick was very helpful and made sure my system was fixed before the storm and cold weather arrived"

"Tech, Eli l, was very professional and knowledgeable of his trade. Arrived on time and did a thorough service of both my units. Any business would be proud to have him on staff."

"Service and service technicians"

"Christian was excellent service"

"Kind, courteous, and competent by all appearances."

"Technician, Eli, was fantastic. Such a nice young man. Very professional. Would be a plus for any business. Hold on to him."

"Because thats what I would do"

"have maintenance agreement and systems are inspected 2 times a year. Technicians are always efficient, detailed and polite. Calls to me if delayed or need to reschedule."

"Service Tech was very professional and knowledgeable"

"Very professional and prompt"

"Very good service"

"Both Chuck and Chance worked well together and acted like they really enjoyed their work. They realized after they arrived that when I renewed my Advantage Plus membership it only included one of my units and not both. But they made it easy in taking care of adding my second unit. Also they were very thorough in checking everything out and communicating what they discovered. In the future if I could get them to provide the service the continuity and trust I have in them would be of great value."

"Service was excellent and technician was very nice and friendly and knowledgeable."

"Good service."

"Good service"

"Alex did a great job"

"They come fast and very pleasant workers"

"Great service and friendly reliability."

"You have serviced my heating / cooling for over 25 years., You always do a great job."

"Tech was courteous, on time and knowledgeable."

"Great service. Friendly and knowledgeable service experts."

"Quick, quality service and products"

"Teays valley always sends the best to service my equipment Adam very good"

"Technician very nice and explained everything he did."

"I have recommended Teays Valley Service Experts to several friends in the past and will continue to do so. It was good to have Brett and Alex on the job this time!"

"Always does a great job for me"

"Good service an came on time."

"Prompt. Clean. Knowledgeable"

"The service man was to bring back filters to attic furnace later that day, but never came back as of Thursday 12/15"

"They have always given me quality and dependable service"

"Technicians are always very good. However, my sister and I are both elderly, and my sister has many health issues and easily gets pneumonia and the flu. When our heating system kicks out during the winter, we are placed way down on the list in the late afternoon. I feel like the company should put the elderly and those with health issues as a priority and they dont seem to do that."

"Customer focused, good value, knowledgeable"

"System was checked a few months ago and still turned out to have something wrong with it and was only discovered because of a $400 electric bill."

"Great service!"

"Prompt professional and polite"

"Our Tech, Ricky is wonderful! Very knowledgeable and does an excellent job keeping our systems running smoothly throughout the year"

"Very good tech. Explained what he would do and what he did. Answered all questions."

"Very reliable service and always professional."

"Good service, reliable response and fair prices."

"Technician was easy to to with and he give me some suggestions to help me keep my HVAC working."

"We have always had great service."

"well the gentelmens that comes to check my unit is very nice and i love my unit"

"We learned more about the thermostat. It wasnt set to be advantages to our needs."

"All good but many times you reschedule my appointments for maintenance for seasonal emergencies lack of staff. Sometimes they dont even tell me but just dont show up"

"Very professional, and respectful. Checked out everything completely."

"Prompt, curtious, knowledgable"

"Long term customer"

"Prompt polite and professional"

"Very friendly and explained what they were doing."

"Reliable and competent."

"Courteous and professional."

"they were very professional and accommodating"

"Prompt and efficient"

"Price was extremely high when the price of the part was checked by me but not given in the invoice by you and the labor for installation was less than 30 minutes"

"Easy to deal with"

"Professional, knowledgeable, respectful"

"I wrote the company a letter explaining my thoughts on this."

"Very professional field techs."

"Great service always room for improvement."

"I have always been very happy with the service experts that have been to my home."

"The technician was here on time. Performed the maintenance check in a timely manner. Explained possible upcoming repairs. Was professional and polite."

"Price was very high,way too high for less than 30 minutes install and a part that I checked the price on later"

"Your company is top notch and all jobs has been done on time/"

"Tech timely, efficient, clean work, ver knowledgeable"

"Very friendly and know what they were doing."

"Very satisfied"

"I have done a lot of business with you over the years, and to have some one come in and under bid you give me better warranty and save me hundreds is disappointed to say the least."

"Comprehensive service at a reasonable cost."

"Very informative, explain things very well"

"The technician was great, but the markup on the air filters made my jaw drop. I was charged $106 per air filter. That is exorbitant. I understand a little bit of a markup--but that's over THREE TIMES the cost that I could get at a home improvement store. I should've just changed out the filters myself."

"Everyone was friendly, knowledgeable, and helpful"

"Technicians were on time, and very professional."

"Excellent and professional service technicians. Customer service representatives are helpful and efficient."

"Good service, Grant was pleasant and professional"

"Technician knowledgeable, answered questions, was timely and efficient"

"The technician arrived promptly and gave us his opinion. He was courteous."

"Good service"

"Reasonable rates technician was very knowledgeable and friendly"

"Easy to work with"

"Christian was very polite and knowledgeable."

"professional treatment."

"Excellent scheduling experience. Always meets time commitments. Work is thorough and professional. Technicians are knowledgable and have good business manners."

"good job"

"Prompt efficient knowledgeable service."

"Very reliable and dependable."

"Always on time, very professional and does a thorough job."

"Timely response to call and prompt service"

"Technician is great. I would give them 10. Your equipment is terrible it has broken down over 5 times in less than 5 years. It has run up my electric bill. Hard to get anyone to come and fix it."

"The tech was friendly ( Chuck ) and very knowledgeable."