Teays Valley Service Experts Reviews

"Cancellation of PM visits twice. Didnt like that."

"Very professional and friendly service."

"Helpful technician explained the system to us and pointed out items requiring maintenance."

"very satisfied with product and workers who installed it"

"The technician was polite, through when servicing my two units and very helpful if I had any questions."

"Great service"

"Friendly fast service"

"Outstanding service"

"They responded immediately to our needs and did the utmost to make sure we received service and when it was found that it needed to be replaced. The salesman came out worked with us and then the installers came and worked the entire day to get it installed."

"My technician, Joshua, was very informative about my HVAC unit. He provided many helpful tips on keeping the unit functioning properly."

"No communication, work was completed and unit continued to have the same issue."

"Prompt, friendly and thorough service. Air conditioning quit working and was working again 3-4 hours later."

"Dependable"

"Good service especially when things break down. Super nice people!"

"the agent was very courteous and good knowledge"

"Good service"

"Our service tech was GREAT."

"good job"

"Always kind and professional"

"Lately been cancelling appointments and answering service is not the best."

"Always reliable service.Technician Jeff Beaver is always a pleasure to work with."

"The only issue I have are your contact employees for service. Spoke with 3 people total. First one I had some trouble understanding. The second one who called us back could not be understood at all. The last person was fine. It would be nice to have local contacts."

"Repeated broken promises over a 10 day period to have a representative identify a possible leak. I called 3-4 times to ask why nobody ever showed up and was told each time someone would call me that day. Never happened."

"Fast and reliable"

"Josh knew his job well. He was kind and courteous and answered all my questions. Very repectful young man. Hope to see him on my next tuneup."

"You CAN NOT reach your local office. This is the main complaint I have about this company. You reach a call center/answering service person. Most dont speak clear English, cant understand what you are telling them."

"Technician was knowledgeable and personable. Showed up on time. Nice guy."

"did a good job ...still waiting for the new spare parts"

"Ive always gotten good and prompt service"

"Quick, courteous, and polite."

"Personable service with clear communication."

"Service was great and timely. The downfalls were I was told on the phone by the answering service that the $99 service charge wouldnt be charged and I would get 15% off repair. The technician said neither of those things were correct. They also never gave me a timeframe of when they would show up"

"the guy checked everything said everything looked good i was well pleased"

"excellent service but expensive"

"Teays Valley HVAC makes you feel confident that everything has been checked, serviced correctly, and the mechanical systems evaluated thoroughly. Our account associate Josh, is extremely knowledgeable, friendly, and courteous. This guy is honestly the best!"

"Very thorough job, honest, dependable"

"I have worked with Teays Valley for over 20 years. Always good service"

"Good service, and local customer service. However, in reference to Q 5 the original contact was a bit of a struggle. Trying to understand the call center personnel was rough. However, the local contact was amazing. So, Question 5 is related to the call center and not local."

"Very good service"

"It took four appointments to get someone here"

"Service and professionalism"

"Always awesome kind and respectful service"

"Service has alway been good and tech are friendly and professional"

"I am very pleased with my new heat pump and air handling unit. I have probably told 10 people about it already."

"Professional, courteous service"

"JOB ORDERED OR REQUESTED HAVE NO DONE YET IT IS ATHE UNITLMOST TWO WEEKS NOW PLEASE TRY TO LOOK IN TO IT THE UNIT IS ONLY ONE YEAR"

"YOUR PROFESSIONALS ARE ALWAYS VERY PERSONABLE &, TOO, VERY KNOWLEDGABLE WHICH GIVE ME COMPLETE CONFIDENCE IN YOUR COMPANY! I'VE BEEN "DEALING W YOU FOR YEARS, NOW AND I THANK YOUSO VERY MUCH! SINCERELY, MRS. PAULA J. FARRELL! (SHINER 731@AOL.COM)"

"Great service knowledgeable great workers will do anything to satisfy customer Tim Miller great mechanic gives 110 percent every day"

"Very good dependable service!"

"Men were very nice but late for the time I was given."

"The experts that service our HVAC units are knowledgeable, courteous, and respectful of our home."

"You did not get back to me at all"

"You did a through inspection"

"The call center sounds like it is overseas :("

"Service text kind and professional"

"Adam and Jeff installers of new furnace and A/C knowledgeable , considerate and worked hard to satisfy my requests. Took time to explain things to me."

"Very polite and took his time on servicing my ac unit"

"Timely, knowledgeable pricing"

"Staff is always knowledgeable and courteous."

"did not even show up, no calls, no thank you."

"Skilled technicians and installers. Friendly and reliable."

"Teays valley Experts were informed well in advance of the age, [ 25 years] type [geothermal] of my equipment. Yet they sent a service technician that informed me that they don't service geothermal or have any refrigerant for the equipment. I was charged $105.00 for this information."

"Excellent young Man"

"not yet finished, waiting on parts"

"Brett always does a thorough job and has been coming to my house for years. He knows my three systems and how the operate and where they are located. It is always easy when he comes to do the servicing."

"Very professional"

"Very professional tech. Was prompt and did tune-up quickly."

"The technicians did professional work and very positive with their work. Very friendly easy to talk with."

"Good Service"

"Josh and Terry are great!"

"Very professional"

"The technician was professional, friendly and courteous. He worked efficiently and asked whether I had any questions. ."

"I have not heard back from the company, so I can't say whether or not the service was good."

"Our service person was Christian and he was super kind and informative."

"Everyone is always so helpful and they were kind enough to find time to come see us on a day they were already on an overbooked schedule. They figured out the problem and helped us to get it resolved."

"Knowledgeable and polite. Answered my questions"

"Your service technician was in a hurry to get to the next service call and your rates are to high."

"They have to come back. Was not fixed"

"They arrived at the designated time. They were professional, knowledgeable, and performed the maintenance in a timely manner. I liked that they put booties over their shoes. I completed this survey on my phone and it did not go through. I got an error message'"

"Very professional and courteous"

"He did a good job"

"Mr. Burton was a very nice fellow and answered our questions and was very helpful."

"on time. informed us what happened, was clean and polite"

"Quickly figured out what was wrong"

"Technician was very efficient in completing the system check."

"Professional service and knowledgeable associates."

"Professional and efficient. Very knowledgeable and helpful."

"He greeted me then went right to checking everything out."

"Morning appointment turned into an afternoon one"

"Service was prompt, showed up when they said they would. Technicians worked steadily, were polite, answered my questions, and were friendly."

"2 hrs early"

"Excellent service. Very thorough and professional"

"Very happy with the work performed by the technician. He was very thorough and explained all that he was doing. Very unhappy with the price for the part."

"Technicians unplugged my deep freezer in the course of installing a new heating and air system and did not plug it back in. Now I have hundreds and hundreds of dollars worth of thawed spoiled food."

"weekend call out technicians do not have the parts to fix problems Thus I had3 days with no heat"

"Good communication and very good service"

"Text arrived early. Found problem and advised us of our options"

"Best pricing options and very reliable service"

"He was Friendly, nice, and very good at his job and careful in his work."

"Very professional and got the work done quickly."

"He was friendly, did the job and let me know what he was doing. Spoke to me about service plans and such."

"Appt was for a maintenance check, but my air conditioner had quit working a couple days before. All that was done was bring in a salesman, without even checking my furnace or air conditioner."

"Friendly, timely, great advice."

"Adam was on time and thorough in his explanations when we asked him about our HVAC."

"Very quick and accurate service work."

"appointment on time. tech seemed to be very thorough"

"Very smart young man; well-educated in the NEST thermostats."

"They did a good job, very polite and thorough"

"The technician was very curteous, knowledgeable and thorough."

"The appointment was scheduled for 10:00am. When no one arrived by 11:00am, I called and was told the range was from 10:00-Noon. The technician didnt arrive until 1:00pm. My time is just as valuable as yours"

"Technician was professional, easy to understand and seemed knowledgeable"

"Kept coming back until problem solved"

"He was very personable, thorough and competent."

"I have been with Teays Valley Service Experts for almost 20 years and they have never failed to please me. Their technicians always have great character and integrity and are always considerate of our needs and very patient to describe any issues that we have. Mr. Kelley is a one-of-a-kind and would recommend him and your company as being the best in the Kanawha Valley!"

"I like a company that know what it is doing and gets the job done and explains to the customer what they are doing. The technician was very clear about what he was doing and even took time to answer my question and explain the best way to do the things that I ask about."

"Very professional. Experienced."

"The service was so good and professional in all aspect."

"As always he was great. Friendly, knowledgeable and so great that I always ask for him."

"Great service"

"Execllent service"

"Your technician was very good"

"Your representatives are usually very helpful. Adam has done our service twice now and he is outstanding. He in on time, efficient, courteous and answers all my questions."

"Chuck always does an excellent job on his inspections."

"The technician was friendly, knowledgeable, and professional."

"Courteous, helpful and knowledgeable about the AC system in my house."

"Technician was on time, very professional and polite."

"The service person has always been truthful and reliable."

"Jeff beaver"

"Courteous, on time, helpful, friendly"

"Technician did a good job explaining his findings after performing a/c tuneup"

"Technician was very friendly and arrived on time. He cleaned and checked my unit and was very professional."

"On time informed of what was done."

"Everything went well. The tech. was knowledgeable and friendly."

"The service was quick and prompt. The problem Id quickly and fixed."

"Left dirt on my stairs and floor"

"On time and polite."

"fast, efficient work from technician who was very knowledgeable and friendly"

"The service tech is top notch!"

"My appointment did not occur during the scheduled window (2 hours after). However, the technician Josh was courteous, helpful, thorough and professional. His service was excellent."

"Tech was early and called me before he came. He did a good job and explained about the Freon in the system."

"My son talked to the service man"

"The tech immediately found a leak and repaired it. He explained what he was doing and how it effects our heating and cooling."

"Prompt, friendly and knowledgeable."

"They where friendly and respect and clean"

"Good service"

"On time. Very friendly. Knowledgeable ."

"Joshua was very informative, courteous, and excellent at his job."

"Eli, josh and harold were great...they were very friendly and made every effort to make sure we were satisfied with what they were doing...they did an excellent job..."

"The maintenance person was very well informed n the procedure of cleaning and checking our air conditioning"

"Your service technician was great he kept me informed"

"technician was thorough and courteous-knowledgeable in all aspects"

"I am a member of the advantage plan that allows for check-ups of my system. Without fail, very shortly after my system is checked out, I have to make another service call for my system not working properly, or at all. I am not happy at all about this. This seems to be a very odd coincidence."

"It was very obvious that he knew what he was doing. He did a great job."

"TVSE called to reschedule the appointment, at the last minute, the day of appointment. Made service call less than easy , felt like service call was a burden to TVSE. Poor logistics and poor planning. Poor communication."

"he spent about 10 minutes checking the air and furnace. I don't believe he checked the air as the back door was not opened. It seems he only wanted to talk--I couldn't get rid of him. also no covering of feet with bags please don't send this person again"

"TECH.WAS ON TIME AND PREFORMED EXCELLANT SERVICE AND ADVICE"

"Quick and good service."

"Technician has been here before and is very well trained and passes on information well."

"Friendly and knowledgeable service technician."

"Very professional"

"The men were timely neat and courteous. They got the job done and moved on. In other words they did what was expected."

"Very efficient"

"Technician called before arriving, arrived during the time promised and was very efficient but also friendly."

"The unit that he serviced was around snow and job was completed in timely matter."

"Service man was prompt, knowledgeable, and time efficient in servicing our unit. The only change you might make in the future is changing the phone number of the agent who called to set my appointment time. It showed up twice as "Potential Spam" on my mobile phone, and I almost didn't answer the calls."

"Very reliability when call for appointments and technician informs us of any problems."

"Knowledgeable. Answered my questions. Very nice person."

"on time, efficient ."

"I feel they took advantage of me making me pay a large service charge especially when I have a maintenance agreement"

"I was notified when he couldn't come when scheduled and promptly rescheduled. Technician was on time and efficient."

"He was extremely polite, informative and very thorough."

"The technician was very sociable and friendly and did a wonderful job of maintenance."

"Adam was on his A game, did a grate Job."

"The technician arrived on schedule and performed check up completely."

"Good work"

"The technician was friendly, and answered any questions that I had."

"The service technician took the time to thoroughly check our HVAC system and answer questions."

"O n time Very friendly"

"Im satisfied with the service but not with the product. Lennox has been nothing but a problem to me. I will never buy another Lennox unit. Its not right that I cannot get parts without going through a hvac company."

"The technician called before arriving, showed up at the scheduled appointment time and explain everything he performed."

"Problem with damper on humidifier was quickly fixed."

"as before, Technician provided professional and courteous service, and went above and beyond!"

"The Technician pulled a great save on this one. He was given the wrong ticket (for my boiler instead of the mini-splits), but corrected the situation on site. He was very helpful in invoicing me for maintenance contracts that were due (something that I could not get the office staff to do for me). He was polite, helpful, and thorough."

"Jeff always does a great job"

"Good job"

"The tecnician was polite, informative, and efficient."

"Appreciate the service reminders. Call center for appointment scheduling was very prompt and courteous. Tech was extremely polite and provided details on systems check performed. He also checked and replaced the filter with the new one I ad purchased."

"professional"

"Just felt everything was over priced."

"The guys were so friendly while also providing a high level of professionalism. These is a group you can trust in your home and they take care of business"

"On time. Completed service within timeframe."

"Technician was very friendly and professional"

"Tech was friendly, efficient & knowledgeable"

"Professional, knowledgeable, and respects my property"

"He was helpful and informative. Two weeks prior, however, we had scheduled an appointment for between 2 and 4. I had taken half the day off work. That particular technician never showed up nor called. I called the number used for making the appointment and spoke with an individual who told me he was likely running late and that she would have him call me and give me a time. No one called. No one explained. I got nothing from any technician on that day. I called that evening to reschedule. I have only praise for the technician who came to do maintenance on our system with the second appointment, but the week before, was not acceptable."

"The tech seemed to know exactly what the problem was and how to fix it."

"It took repeated phone calls, emails, and text messages for months to get my call returned."

"No alterrnatives other than Ruud"

"Everyone is super Jeff was great.all techs are all nice.so happy I did business with u."

"Junk! I bought this HVAC unit in 2018! IT HAS BROKEN 6 TIMES SINCE TWICE IN FEB. WITHING 24 HOURS. THERE IS NO USE T CALL THEM IF YOU CANGET THEM TH ONLY RECOURS IS THE ATTORNEY GENERALS FFICE ANF MY ATTTORNEY. IF FROZEOEAGAIN WITHIN24 HOURS OF THEM WORKIN IT"

"Adam Scarbro was very professional, courteous & knew exactly what needed to be done. We appreciate the promptness in getting an appointment."

"Tech explained very well how fan motor was at high end of range for drawing amperage. Let me know what will be watched in the future."

"Great thorough service as usual"

"Timely appointment with knowledgeable technician and completed on time in a professional and courteous manner."

"The service visit was not overly long. Josh was very efficient, friendly and informative."

"It is not working 6 days after this service e"

"Always professional and friendly."

"The technician explained what he did and was very courteous and efficient. I especially appreciate him wearing a mask and booties."

"Your employee wvery professional, friendly, clean, and enjoyable. We will give you a call in the future. Thanks"

"He saw our problem. We are supposed to get a call to schedule service to fix the problem. We our waiting for the next appointment call."

"The service man was very friendly and knowledgeable about unit and preformed excellent service"

"Your man is a asset to your company, very polite and informative, does a fantastic job all around"

"Prompt, efficient. Went above and beyond."

"Fast and efficient"

"He was on time, polite and thorough."

"I believe they are honest and do a very good job."

"Very informative and polite quite helpful! The technician explained to me about my old system and even though I wasn't going to get service he was so nice I figured why not and bought a system"

"The service were right on time and very professional."

"Service was on time and the technician was very professional and informative."

"I hate calling your call center in order to schedule service. I prefer calling the Teays Valley Service near me."

"Adam always checks things that most people over look and he explains everything so that I feel comfortable with what he is doing. That is why I always ask for Adam to service my unit."

"technician very knowledgeable answered all questions I asked him."

"Came on time and worked efficiently."

"The technician was friendly and prompt."

"Punctual and knowledgeable"

"The service technician, Adam, was very professional, kind, and knowledgable."

"Arrived early, very polite, did a good job"

"Randall was courteous, professional and responsive to all my questions. He did a good job in selecting cable routings, humidifier location which resulted in favorable routings of the steam and drain lines and good positions for service access. He finished on time with an excellent system Installation."

"I think techs name was Tony Was nice, polite , knowledgeable and clean."

"Tech diagnosed problem quickly then made necessary repairs. Very knowledgeable young man."

"Arrived a lot sooner than expected. Found the problem quickly and ordered new part."

"John Burton explained everything that was wrong with my unit then explained how he fixed it."

"Didn't appreciate waiting 5 days with a furnace that NEEDED replaced"

"Very knowledgeable!"

"Very professional and polite. Ver knowledgeable and great service.?"

"Tech was awesome. Very informative and professional . Top notch . System works great."

"I was very happy. The gentleman knew what he was doing."

"Jonathan exhibited wonderful courtesy and exemplary customer service!"

"Service Technician was very professional and helpful in correcting the issue I was having."

"The technician was very knowledgeable and thorough in explaining our systems and the installation for both units!!!"

"From start to finish the installers were professional, kind, considerate, and extremely conscientious of our needs. They went to extreme lengths to ensure that we were very happy with the placement of our new unit and that the wiring was athletically pleasing. They took their time and went into great detail to ensure we understood exactly how to operate and maintain our unit. It was an overall fantastic experience."

"He was informative, polite, and knowledgeable"