todd G. huntington, west virginia March 04, 2021 "The technician came during the appointed time and quickly and efficiently did the job."
donna H. charleston, west virginia March 04, 2021 "Technicians were polite, professional, and knowledgeable"
william D. hurricane, west virginia March 02, 2021 "Sales rep never contacted me back after speaking to his sales manager with a competitive price. Your company was the most expensive out of any company I had out. He didnt know certain package pricing or what they included specifically"
loretta L. hurricane, west virginia March 01, 2021 "techs were polite and friendly. Early for appointment."
judy M. huntington, west virginia March 01, 2021 "Thermostat was Installed but it turned out that wasnt the problem. Problem was discovered on second visit."
tim N. scott depot, west virginia February 28, 2021 "All was perfect. Easy to trust the tech. Unit works great."
dwight F. charleston, west virginia February 26, 2021 "Brett and Jeff are always great to come and fix whatever is wrong with my heating/AC systems. They are polite and courteous and know what they are doing. Very easy to work with."
paula G. huntington, west virginia February 25, 2021 "The technician was polite, kept me informed of what he was doing, and cleaned up the work area when he was done. He also explained some basic things about the new water heater."
michael M. culloden, west virginia February 24, 2021 "We had a major ice storm with long term power outages. We spent a week living on a generator and kerosene heater. I have trees down and damaged requiring removal at a substantial cost. I mention this because: The required repair to our AC unit was under bid by $500-750 by reputable competitors in our area. Service experts quoted $1500 and at a time when neighbor was helping neighbor put the pieces of our lives back together, had the nerve to try to upsell a complete new system and long term service contract. Its disgusting. Please make sure to not come up on this hill of working class well off folks again with this nonsense as I have seen multiple competitors making repairs nearby, and NOT ONE SERVICE EXPERTS van. Terrible introduction to your company. Terrible appraisal of your communities situation and how you should proceed as a supporting business. Get real guys! I spent $4500 making repairs to my property. We'll call Ashworth when it is indeed time to install a new system."
justin M. culloden, west virginia February 24, 2021 "Very professional. Service was quick. Very professional manners."
diane M. charleston, west virginia February 24, 2021 "The technician was professional, courteous and helpful!"
ann M. teays, west virginia February 24, 2021 "He took the time to diagnose the problem. Got us up and running!"
cheryl T. scott depot, west virginia February 23, 2021 "The service tech was very professional and personable."
rachel E. hurricane, west virginia February 20, 2021 "Able to get here within 2 hours of the time I called, able to fix the problem that day, able to have the problem fixed within an hour"
carolyn curry C. hurricane, west virginia February 14, 2021 "The Technician was actually a little early for the appointment. He did the work efficiently and with respect for me and my property."
stephen P. hurricane, west virginia February 13, 2021 "Your tech was very friendly and we discussed several things about my heat pump and how to get to most out of it during this very cold period."
jeannette H. scott depot, west virginia February 12, 2021 "On time, courteous, offered options on fixing the unit"
sharon P. winfeild, west virginia February 12, 2021 "Very professional and took time to explain everything."
david M. st albans, west virginia February 11, 2021 "Our tech was very knowledgeable and very polite"
bob L. south charleston, west virginia February 09, 2021 "He knew what he was doing and gave me some tips to help me keep the furnace running well."
deborah H. south charleston, west virginia February 09, 2021 "Came at promised time, friendly, explained what was done"
don C. charleston, west virginia February 07, 2021 "Eddie was our technician, on time called prior to arrival, very knowledgeable and quick repair. Scheduling the appointment was somewhat confusing. Not realizing I was speaking to a call center and not the actual office itself, I received a confirmation of date and time of service, as well as an email confirmation. Later that afternoon I received a call from the local office confirming a different time. I explained the previous then received 3 emails confirming 1st time, 2nd, and 1st time within 15 minutes. Eddie called and showed up at the originally scheduled time."
reg H. hurricane, west virginia February 07, 2021 "good job by Shane - He kept after it until he got the problem fixed."
marsha S. hamlin, west virginia February 04, 2021 "The technician was knowledgeable and friendly. The service was professional."
charles B. sissonville, west virginia February 02, 2021 "He was just a nice and honest person that new what he was doing"
tim A. cross lanes, west virginia February 01, 2021 "Technician showed up when he said he would be at the appointment. He respected all property. He worked until he figured out the problem and all of completed in a timely manner."
norma C. scott depot, west virginia January 30, 2021 "Very prompt, informative, courteous and energetic to solve problem"
quentin R. hurricane, west virginia January 30, 2021 "attitude was great and skill was obviously the result of considerable training"
berry P. hurricane, west virginia January 29, 2021 "He was polite and fast. He also didn't spaz when my dogs barked."
melinda Y. belle, west virginia January 28, 2021 "Customer service was very knowledgeable. Answered all my questions. Chuck came to service the unit and was helpful and answered my questions and explained everything so I could understand."
g.c. H. scott depot, west virginia January 28, 2021 "No parts available Still waiting after four days."
rosann B. scott depot, west virginia January 24, 2021 "He arrived before the appointment time, had problem fixed within half hour. Very courteous."
lois S. rand, west virginia January 23, 2021 "They were very prompt coming out to check the problem and getting the problem fixed !"
shirley C. charleston, west virginia January 22, 2021 "Very friendly, knew what he was doing. Easy to talk to and ask questions. Very good at his job."
dick S. hurricane, west virginia January 22, 2021 "Was quoted $320 for a thermostat replacement for which I found an exact replacement unit for $116."
barbara M. scott depot , west virginia January 22, 2021 "Eddie was very nice and personable. & he got the job done fast. We Appreciate nice respectful people."
francis G. cross lanes, west virginia January 21, 2021 "Tim & Mike were very professional, neat and workmanlike. My wife was especially pleased with their cleanup of the installation."
chuck S. st. albans, west virginia January 21, 2021 "The technician was very good. Your HVAC unit is junk! It is 3 years old and has broke down twice. Compressor then another part. Scheduling to get you here is very bad. I had yto use the emergency heat for 6 weeks waiting on you. It cost me 1000 dollars this in electricity, the same last year."
lisa H. charleston, west virginia January 19, 2021 "My house smelled like smoke techs did not wear booties coming in and out of my house and they did ask my son if they could use my bathroom had I been home the answer would have been no we are in the middle of a pandemic"
mark B. lesage, west virginia January 17, 2021 "Eddie was very informative on the work he was doing. I myself, learned as I listened to him. Hes an asset to your company."
jon M. hurricane, west virginia January 17, 2021 "Always on time, knowledgeable and courteous during their visit. Always a great experience."
tom C. hurricane, west virginia January 15, 2021 "Originally scheduled service for Monday, Jan. 11, 2021. No show. Called and evidently we were never put on schedule. Reschedule for Tuesday, Jan. 12, 2021.This seems to happen more often recently. We have had Teays Valley Heating and Cooling install 2 or 3 replacement units in the past. Found you to be dependable, trustworthy and reliable. Did not even bother to get quotes from anyone else. This may not be the case in the future."
sam K. south charleston, west virginia January 14, 2021 "Service was great. Didnt understand the extra $85 charge for membership??"
greg E. culloden, west virginia January 09, 2021 "A tech was able to respond with 2 hrs of my call. Correctly diagnosis the issue and put a solution into the works."
marsha S. hamlin, west virginia January 03, 2021 "The guys were polite and explained options well. They seemed to work efficiently."
michael W. cross lanes, west virginia January 03, 2021 "technician was knowledgeable. In and out quickly."
steve V. marmet, west virginia January 02, 2021 "Technician didn't show up when scheduled. Another technician was sent later."
warren M. st. albans, west virginia December 30, 2020 "The technician was unsure of himself and had to ask someone via phone for help. Made the comment that he doesnt deal w heat pumps Why send someone out who doesnt know what they are doing?"
glenn R. so. charleston, west virginia December 29, 2020 "Because the guy that was here took care of the problem very fast"
paul O. charleston, west virginia December 26, 2020 "First tech didn't turn the gas valve back on meaning that the unit wasn't working when he left. Later we found that there was a problem when the house got cold. They told me how to turn the valve back on but then I couldn't get the bottom panel in place so the interlock would not allow the unit to function. A second tech came out to fix it."
edward N. hurricane, west virginia December 26, 2020 "We have always been pleased with the technicians that come. All have been friendly and courteous, and Shane respected the CoVid protocol which made me feel safe."
jim B. charleston, west virginia December 24, 2020 "ice guy but previous techs did more to the furnace. cleaning some oars etc. And this was the 1st time I remember a supervisor showing up. My furnace makes noise like someone hitting the side of it periodically. Also 1st time I wasn't asked about renewing."
ingrid F. charleston, west virginia December 23, 2020 "Eddie is very knowledgeable and professional. He knows exactly how to take care of our old boiler and forced air system."
paula M. so. charleston, west virginia December 23, 2020 "Called before arriving. Arrived on time. Was polite and efficient"
phil A. charleston, west virginia December 23, 2020 "The tech was very professional and explained the service well."
kenneth M. winifrede, west virginia December 23, 2020 "Very nice guy, seemed like he new his job well"
sarah M. east bank, west virginia December 23, 2020 "On time. Answered all questions. Very friendly and respectful."
thomas L. st albans, west virginia December 23, 2020 "All tasks performed and both were professional and courteous."
william B. hurricane, west virginia December 23, 2020 "He knows what is needed so service call goes well"
paul M. elkview, west virginia December 22, 2020 "Very knowledgeable about product and very courteous. Ron also."
john D. charleston, west virginia December 17, 2020 "Technician was very responsive, even returned quickly when a new problem found after he had left."
ms k johnson J. barboursville, west virginia December 12, 2020 "Jeff is the onlyone that does the job have had other tecs but not as good as he is."
dawn G. winfield, west virginia December 12, 2020 "The technicians were very thorough to see if unit could be fixed. They also very so very kind. I felt like the unit was checked well."
jeff B. scott depot, west virginia December 10, 2020 "My initial reason for the visit, blower running continually, was not immediately resolved, but another vital issue was discovered re: 240v power breaker failing (Shane). I was advised to call an electrician for replacement, which I did. The initial problem remained, and was identified the next day (Jeff). I was happy that there no hassle in having the service fee waived for the second day. Jeff showed me what the cause was, and also happy that I could easily replace the part myself. This means a lot to a guy who has been out of work long term with limited resources. Thanks, Shane and Jeff!"
jane P. huntington, west virginia December 10, 2020 "Rick is very efficient and dependable. I request him every time."
marshall A. hurricane, west virginia December 09, 2020 "Professional, courteous, friendly and did his job."
judith S. charleston, west virginia December 08, 2020 "Adam was fantastic. Super nice, personable, and extremely professional."
jean C. scott depot, west virginia December 08, 2020 "The technician was very professional, knowledgable, and thorough. One of the best Ive seen."
gary C. charleston, west virginia December 05, 2020 "Adam was professional, efficient and personable. He answered any questions we had. He also provided an update on the condition of our system. He replaced and installed the Pure Air Maintenance kit."
robert H. hurricane, west virginia December 05, 2020 "On time arrival. Technician checked out my heat pump thoroughly and answered all my questions."
cd D. charleston, west virginia December 05, 2020 "Tech was very knowledgeable, friendly and easy to work with. Rick took all health precautions. He was also very respectful of our home and maintained cleanliness when working inside."
christophe D. hurricane, west virginia December 05, 2020 "Jeff Beaver is "da man" when it comes to our service needs! He has been there for every step of the way for decades!"
valerie W. hurricane, west virginia December 04, 2020 "Both gentlemen were efficient and got the job done quickly."
connie W. st albans, west virginia November 30, 2020 "The tech was professional and friendly. He checked all our equipment, performed tune ups, checked thermostat operation, electrical connections, amp draws, cleaned flame sensor, checked refrigerant pressures, compresdor amps, and capacitors. He worked hard. We now feel secure that our systems are in good working order. We would be happy to have Ricky as a future tech."
carlos P. huntington, virginia November 24, 2020 "My name is not Carlos its Carol. I was told you would not leave a mess but your crew did not even attempt to sweep my sidewalk or get the grit from cutting through my wall cleaned up from my windows and windows. My electric service was disconnected for my electric fireplace (I have already called your office in an attempt to get that fixed)"
dr plumley P. huntington, west virginia November 20, 2020 "Adam was everything I expected an expert to exhibit."
tom V. charleston, west virginia November 16, 2020 "They came when they said they'd come, did what they said they'd do, and charged what they said they'd charge. I have nothing about which to complain concerning their service and the way they stand behind the produclts they sell and install."
teddi S. charleston, west virginia November 14, 2020 "They were very professional and knowledgeable. Came on time. Worked on my furnace,Found nothing wrong. Very polite and friendly."
john O. st albans, west virginia November 12, 2020 "technician called first to say he was on the way"
abf F. nitro, west virginia October 16, 2020 "Response time was excellent. Technician was knowledgeable, efficient and exhibited a pleasant personality. He presented himself in a professional manner. Problem was diagnosed and rectified quickly."
larry W. griffithsville, west virginia October 14, 2020 "spent time on the job ....thorough careful worker"
ann S. hurricane, west virginia October 07, 2020 "He got on with the job with efficiently and without fuss."
ashley H. scott depot, west virginia October 07, 2020 "They didn't tell me what was wrong with my heat or how much it would cost to fix it. They only tried to sell me a new heat/AC unit. One of the guys didn't cover his nose with the mask even though I specifically asked for the technicians to be masked because I'm pregnant and at high risk for COVID-19."
marshall P. charleston, west virginia October 06, 2020 "He was knowledgeable, throough, honest, polite."
greg A. charleston, west virginia October 05, 2020 "Brett always make my problem a priority and expedites expediently. Chuck practiced COVID requirements and quickly resolved the problems."
robert T. charleston, west virginia October 02, 2020 "Chuck explained everything that he had done and that the system was ready for winter."
james S. charleston, west virginia October 02, 2020 "Our technician was efficient and knowledgeable. He provided suggestions for keeping our system running at peak efficiency."
patricia P. st. albans, west virginia September 30, 2020 "Very efficient and thorough job. Friendly and courteous technician."
chris K. st albans, west virginia September 28, 2020 "Quick response; professionalism; helpful communication."
farris B. west hamlin, west virginia September 28, 2020 "Technician was prompt,courteous & thorough."
charlene S. hurricane, west virginia September 26, 2020 "Eddie explained what he did also asked us if we had questions"
liberatore C. barboursville, west virginia September 26, 2020 "The men worked hard fulfilling the job results. They let us know every day that they were beginning their work."
dennis A. scott depot, west virginia September 25, 2020 "He w as polite & was knowledgeable about his job."
roberta B. charleston, west virginia September 25, 2020 "The norm, knowledgeable, courteous and friendly."
charla M. point pleasant, west virginia September 24, 2020 "Technician was very polite and seemed very knowledgeable and explained exactly what he thought the problem was and fixed it."
carol W. scott depot, west virginia September 24, 2020 "Chuck was very quick to make the diagnosis we needed to correct our air handler problem."
skip W. charleston, west virginia September 23, 2020 "On time,got in and got out, knew what he was doing."
larry T. hurricane, west virginia September 21, 2020 "The technician was very thorough and knowledgeable."
mary P. huntington, west virginia September 20, 2020 "He told me about a problem with my foundation that needed to be taken care of and I was not aware of because shrubs against the foundation was hiding the problem. Problem solved the next day. Thank you Shane"
daniel M. hurricane, west virginia September 20, 2020 "The technician was very courteous and explained what was being done. He answered all questions and was very informative."
kyle B. scott depot, west virginia September 20, 2020 "People were very nice, knowledgeable, and professional"
donna G. huntington, west virginia September 19, 2020 "I suppose the technician checked everything he was supposed to, I did have an issue with his personal phone call while doing the service. I could hear him speaking on the phone for at least 25 minutes. I believe he was working while speaking but Im not a fan of personal phone use while working."
wayne R. huntington, west virginia September 17, 2020 "Technician was knowledgeable about our system; professionally courteous and considerate of our time."
arnold H. scott depot, west virginia September 17, 2020 "Come in do the job. Ask if any questions and politely leave. Great service"
robert K. hurricane, west virginia September 17, 2020 "Received prompt, professional service. The Technicians were very professional and clean."
dawn W. charleston, west virginia September 14, 2020 "Chuck is very knowledgeable fixes anything that he finds wrong and always explains what he is doing and why he is doing it. Onus ge is just a nice friendly guy"
robert L. sissonville, west virginia September 14, 2020 "Person's performance was very good. He provided important information pertaining to getting the best performance from our heating system."
isaac B. hurricane, west virginia September 14, 2020 "Problem was resolved & technicians were friendly & courteous"
allison H. barboursville, west virginia September 14, 2020 "Polite professional, caleb still needs to do crawl space."
elizabeth H. scott depot, west virginia September 12, 2020 "Eddie was professional and was able to find out what the problem was very quickly!"
ryan P. winfield, west virginia September 09, 2020 "Chuck is a very skilled tech and gets the job done right !"
james K. nitro, west virginia September 08, 2020 "I think the service representative did a good job inspecting the furnace."
saundra H. dunbar, west virginia September 07, 2020 "He was wonder explained everything I would ask for him again"
barbara S. hurricane, west virginia September 07, 2020 "Was on time, friendly, and assume knew what he was doing - system works!"
patricia H. charleston, west virginia September 07, 2020 "As always, all staff are courteous and respectful. I always request Jeff as I feel I know him and enjoy welcoming him into my home. He answers all my questions and concerns no matter how "silly". Mostly I trust him."
laura H. dunbar, west virginia September 05, 2020 "The technician, Ryan, did a great job. He took care to keep my home clean while he cleaned the duct work. He was respectful to me and my home. I was very pleased with the quality of work done."
deena T. st albans, west virginia September 04, 2020 "Tech was polite and knowledgeable. I was surprised that a filter is not included in the maintenance service. I had to run to the hardware and buy a filter. To me it would make more since to have on hand the kind of replacement filter to be used for the furnace that was installed. Just sayin."
lora S. ona, west virginia September 04, 2020 "They had someone at my house within an hour of my first phone call and were courteous and helpful."
liberatore C. barboursville, west virginia September 04, 2020 "I like that he took a picture of our problem to show us."
andrew R. charleston, west virginia September 03, 2020 "Caleb did a great job of listening to me and explaining his recommendation. Enjoyed talking to him."
donna H. charleston, west virginia September 01, 2020 "Technician thorough and respectful of my house."
edward B. elkview, west virginia August 31, 2020 "Excellent work and fast service but very expensive"
veronica C. winfield, west virginia August 30, 2020 "On time polite covered shoes explained what he did"
tammy E. huntington, west virginia August 29, 2020 "Everything was handled very safely and professionally. I love how the team scheduled everything, confirmed with an email, called before coming, and emailed results after. I also greatly appreciate how safe the Tech was. He kept his distance and wore a mask. Perfection!"
terry G. charleston, west virginia August 25, 2020 "I received what I consider good and caring service."
john F. charleston, west virginia August 22, 2020 "The young man went to pick up furnace filters to assure i had enough for months to come."
sheila F. cross lane, west virginia August 22, 2020 "They were quick to respond and the technician was very personable taking time to explain everything to us"
jerome H. belle, west virginia August 22, 2020 "The technician answered all my questions and provided me with information on up keeping my unit"
martha M. winfield, west virginia August 21, 2020 "Teays Valley Heating and Air Conditioning Service has the most reliable service personnel."
james C. nitro, west virginia August 21, 2020 "THE TECHNICIAN WAS HERE ON TIME QUOTED, WHEN AND DID HIS WORK IN A TIMELY MANNER."
jill D. charleston, west virginia August 21, 2020 "Could not identify problem other than breaker being flipped. No explanation why despite no power surges during the day. so told us to call electrician next time we had a problem. The unit is 5 weeks old"
tim N. scott depot, west virginia August 21, 2020 "Forgive me for not recalling the name of the very pleasant, very competent and very helpful service technician. The call was perfect."
david R. crosslanes, west virginia August 21, 2020 "Your technician was very professional, knowledgeable and respectful of the protocol for COVID-19"
greg A. charleston, west virginia August 18, 2020 "Eddie and Alex were prompt and professional and together resolved the problem within 24 hours."
frank M. charleston, west virginia August 16, 2020 "Alex is very friendly. He knows what he is doing. He is technically competent answering all my questions and concerns."
chelsey L. hurricane, west virginia August 16, 2020 "Chuck was very nice and very informative on what me and my husband needed to take care off. He fixed the problem with our A/C unit and gave us piece of mind."
john D. charleston, west virginia August 15, 2020 "Technician was very prompt and courteous. Explained in detail what he had done on both systems, including correction of potential problem areas."
mr skiles S. charleston, west virginia August 14, 2020 "Jeff Beaver was very knowledgeable about the process of my heating and cooling system and he answered all my questions in s timely manner."
mike H. st albans, west virginia August 14, 2020 "Tech was on time, very cordial as well as knowledgble."
edward N. hurricane, west virginia August 14, 2020 "It took three days to get the service after scheduling."
ralph H. hurricane, west virginia August 13, 2020 "Punctual, timely & professional.. very personable and accommodating."
doug M. charleston, west virginia August 12, 2020 "On time, efficient, nice, wore mask, covered shoes"
gwen S. eleanor, west virginia August 12, 2020 "Shane and Bill were friendly and knowledgeable. They didn't waste time and got started right away. They found the problem and even cleaned my filters inside for me."
elliott B. charleston, west virginia August 12, 2020 "Because he came within the arrival window and checked our A/C for us and resolved the issue we had."
harvey W. nitro, west virginia August 10, 2020 "Would have been a 10 rating but technician arrived at 8:30 and we slept in that morning and were still in bed. Appointment time was 10:00 to 12:00."
ken D. charleston, west virginia August 10, 2020 "because Mason did an excellent job, was courteous and respectful"
gary C. charleston, west virginia August 08, 2020 "Alex is a thorough and experienced technician. He is very personable and an asset to the company. He should be recognized and commended for his professionalism and dedication."
laura H. dunbar, west virginia August 06, 2020 "I am very pleased with how knowledgeable the salesman, Caleb, was when helping me select the right equipment for my home. He was able to correctly identify what was going wrong with the system I had and recommend equipment to keep my home comfortable. He took time to make sure I understood the issues I was having and why the equipment would work for my home. I am so happy with the new system. It has exceeded my expectations."
thomas V. charleston, west virginia August 06, 2020 "Good, professional technician who has been here previously and is familiar with my home and equipment."
calvin S. charleston, west virginia August 06, 2020 "The gentleman said he was serving both units and would be with us for 3-4 hours, then stated he had another appt. and left. He was only there 35-40 minutes. Prior to that we had an appt. scheduled and no one showed up or called."
barbara O. charleston, west virginia August 06, 2020 "The consultant provided detailed information on heating and ac systems and was available throughout the installation process to address any concerns,"
jon T. scott depot, west virginia August 04, 2020 "Adam was COVID-19 compliant, professional, honest and capable."
greg L. redhouse, west virginia August 03, 2020 "Chuck is a good communicator and quickly builds trust."
renee F. charleston, west virginia August 03, 2020 "Adam was right on time and service was efficient."
ronnie E. st albans, west virginia August 01, 2020 "The Technician was Very Professional and Competent."
gaylor G. charleston, west virginia July 31, 2020 "I was quoted $700.00 for a fan motor for my air conditioner not including labor. At the most it should cost $250.00. I ultimately I paid $160.00. Taking advantage of folks is bad but this was over the top. Maybe it was my just being a woman. Who knows but when my brother came home and saw this estimate he said we would definitely b able to do better."
lewis W. hurricane, west virginia July 30, 2020 "Technician was very polite and professional, checked our system, and explained to me what all he did."
mark B. saint albans, west virginia July 30, 2020 "The technician is always very helpful and attentive."
larry C. charleston, west virginia July 30, 2020 "Adam was very thorough and made positive suggestions"
megan M. st albans, west virginia July 28, 2020 "Was satisfied with service just told I would receive a call to let me know when the parts got here. Wasnt sure when they would be put on. Get call asking if they could come now I wasnt home because of no air for 3 days. Was told I would be called right back to let me know when he would be here the next day. I didnt receive that call. I called back 3 times. But he worked hours on my unit and had a senior tech come out and found my issue."
michael M. so charleston, west virginia July 27, 2020 "Tech did not let us know ahead of time that replacement parts are not readily available"
martha M. given, west virginia July 27, 2020 "Our salesman was very knowledgeable, friendly, and helped us find the right model to purchase."
evelyn L. charleston, west virginia July 27, 2020 "Service Tech did a good thorough job of checking out the Air conditioning equipment and cleaned the coils on the condensing unit."
jacob D. hurricane, west virginia July 26, 2020 "Everything was top notch. The work was completed in a timely manner and everyone did a great job who were involved. I knocked off one point only because my garage was left a little bit messy, but nothing worth complaining about. Overall, a great job!!"
romona T. hurricane, west virginia July 25, 2020 "Have been a customer of Teays Valley for many years. Always responsive."
marsha W. huntington, west virginia July 24, 2020 "He did a good job, was polite and finished quickly."
john M. winfield, west virginia July 24, 2020 "The service expert was very courteous and knowledgeable"
jonathan H. elkview, west virginia July 22, 2020 "I was very impressed with my technician Robert. I was not here when he got here and explained to him i would be there in 15 min due to a family emergency. Most people would not be happy to arrive and someone not being home. He went ahead and worked on the outside unit while waiting on me. He help explain what he was doing, what issues he saw and was very kind."
jordan D. huntington, west virginia July 21, 2020 "The service was excellent. The only thing that disappointed us was the fact we had to pay $104.00 for someone to come out and tell us what we already knew, which the best route would be to get a new AC unit. I thought our appointment was an estimate on the price of the new unit, but that was not the case and this was a little upsetting."
dwight F. charleston, west virginia July 20, 2020 "Jeff went way beyond to help me on a Saturday night! Your call center had me on hold for 20 minutes and would not answer so I had his direct cell number and called him....he happened to be on call and was here in 45 minutes! Your answering service needs more employees or something....what if I did not happen to have Jeff's cell number?????"
elizabeth B. charleston, west virginia July 19, 2020 "Technician was very cordial and followed Covid guidelines. He also knew what he was doing."
christophe D. hurricane, west virginia July 19, 2020 "Jeff beaver is the best technician you have in all respects. His advice, his work and his personality are absolutely wonderful."
kevin M. st albans, west virginia July 19, 2020 "Ricky was very thorough in his review and explained what he was doing and why."
shannon B. charleston, west virginia July 16, 2020 "Didnt send verified & specifically noted tech that does our service."
carolyn S. hurricane, west virginia July 15, 2020 "Technician never showed up. It took two phone calls before a manager called me back with an explanation as to why the technician did not show. No explanation beforehand that technician would not show. Extremely poor customer service. I would recommend that if an initial service call is handled this way then so is follow up service. Will not recommend this business."
bill B. hurricane, west virginia July 14, 2020 "tecin tracing and repAIRING CLOGGED DRAIN LINE.hnician went above and beyond"
larry W. griffithsville, west virginia July 12, 2020 "technician was on time, did a good job. Very pleased."