Teays Valley Service Experts Heating & Air Conditioning Reviews

"EXCELLANT TECHICIAN. , ON TIME . GREAT SERVICE"

"Knowledgeable"

"He was very pleasant and did his work quickly and efficiently. We have used Teays Valley for almost 25 years and have always been very happy with their service."

"As usual, the guys who service our HVAC are polite gentlemen & they do an excellent job."

"on time respectful and explained everything"

"Didn't take no time for the technician to arrive at my home he was very nice and explained everything to me"

"Friendly service man"

"Brett and Alex are always courteous and professional and their service always goes above and beyond the call of duty!"

"Teays has taken care of us for quite a while. We had a Fall checkup done. Robert was the technician this time. He appeared to want to do a good job for us. He explained things as he went along. Very professional. We signed up for Fall and Spring maintenance with him."

"quick, polite"

"VERY FRIENDLY AND EXPLAINED ALL HE DID."

"I was satisfied with the work performed and the information that was provided concerning my heating and cooling unit."

"Good tecn"

"Gentleman was very knowledgeable and knew quickly what needed repaired. The service was quick and he was very friendly."

"Alex does an excellent job every time he services my unit"

"Did what was needed, also mention some other things I needed to have done."

"Did a good job"

"He saw the code and knew what the problem was"

"I called Brett and told him that my handyman thought we had a gas leak around the furnace and he sent Alex out within a few hours to check it. There was a leak and he fixed it."

"Christian was very nice and personable. He was also very informative and helpful."

"Satisfaction really "10"; chose "9" because I want you to be aware that Eddie could not find instruction book to give me for Honeywell thermostat he installed. He said he would look for it. Please, I MUST HAVE AN INSTRUCTION BOOK!"

"On time! Courteous!"

"Dana was very professional, polite and courteous. He answered all questions and was very informative"

"My tech was very nice did his job well"

"The tech was very informative and told me exactly what was going on with my furnace"

"Gage was very nice and did his work well"

"See answers below. They cover it pretty well."

"It was easy to get the appointment. Technician was here when he was scheduled. He is always polite and gets the work done."

"Tech is well trained and could answer my questions when asked. He made suggestions about how duck work cleaning can help. Provided pamphlets how the cleaning was done and a new thing to me about ultraviolet in the duck system !"

"Arrived on time, courteous, and checked out my system for me"

"ON TIME,POLITE,KNOWLEDGE,QUICK NO MESS."

"Did a good and efficient job."

"Everyone was kind, courteous, and professional. There was no mess and they made sure everything worked prior to leaving"

"Prompt time frame kept, knowledgeable, take their time, don't rush getting done, explain the condition of the unit."

"Adam was very polite, friendly, told me what he was doing as he was working so I would know that everything was getting done"

"The men were very courteous and professional in their work."

"Sales consultant, install foreman and install crew were all very professional took my suggestions and or modified them with a better idea. Worked hard and did not waste any time getting the old systems out and the new systems installed."

"Shane was polite and was able to resolve the issue quickly. He explained what he was going to do and gave us some maintenance tips."

"Service employee very informed and pleasant."

"Robert did not know if we were getting heating or cooling serviced. After pulling out past receipts we decided it was cooling. But the confusion due to past technician not completing last contract made it confusing."

"They did a lovely job. When I came home, there was no mess, and they were very helpful in telling us to change the filter after two days for latent residue. My husband said that they were very friendly and professional. When I moved to Charleston, Teays Valley Heating and Cooling was recommended to me by another furnace company in Ashland, KY."

"Nice, efficient, explained what was needed"

"Prompt, courteous, explained options"

"Very friendly and very thorough about checking everything"

"Had to order parts"

"No comment"

"He was very professional and friendly. He explained what he was checking and what he found. I will continue to use this company because we are very satisfied with the service"

"very courteous"

"Your technicians were great and performed well. My only complaint is that I had to explain all my systems to them and answer many questions about their operations. You know what equipment I have since you installed it and/or have been maintaining it for years. You should have all of the information about my equipment needed to maintain it. If I am not available, my wife will not be able to answer all the questions and explain all of the systems."

"I called Teays Valley Exerts Monday, September 16 that our air conditioner was not cooling. The receptionist said there was a technician in the office and she would send him right out. He determined that it needed a new compressor and he would order it Tuesday morning (it was late afternoon when he was here) and it would be in by Wednesday. I had a dental appointment Tuesday morning and when I returned home I had a voice mail letting me know our compressor was in and I called and she said the technician was on a job but she would send him out when he was finished. He came early afternoon and by 3:00 we had our air conditioner repaired. We were surprised and delighted that we had the repairs completed a day earlier that we expected. Both technicians were courteous and knowledgeable as well as very efficient. We have been customers for several years and are very satisfied with your great customer service department. I'm not sure of the technician's names but I think the first one was Carlos and the one who did the installation was Alex."

"Technician is always prompt, courteous & efficient. Always takes time to explain what the service covers."

"Robert did a fine job and very clean in my house."

"The tech that did my service last year and the tech that fixed my unit on Tuesday were both pros. Both did a great job!"

"Tyler was prompt, friendly, informative, and polite."

"technicians were skilled,informative,conscientious, and courteous."

"Very through an polite"

"Jeff beaver is always friendly and thorough with his service and always makes sure to answer any questions and if he sees something that needs attention he tells you. I would always recommend Jeff to anyone"

"Good Response time"

"Fast response time. Jeffery was very professional and knew exactly what he was doing."

"Fast response. Had necessary parts. Fixed quickly."

"Courteous and nice. Helpful even though waiting till Monday for Moyer!!!"

"On time, techs know what they r doing & always kind"

"Nice guy, very professional and pleasant to talk with."

"Very nice and courteous. Efficient making sure he did a thorough job!"

"Issue was repaired quickly and efficiently. Same day and friendly service."

"I appreciated that the tech was willing to call in a more experienced tech for a second opinion to correctly diagnose our problem rather than saying that replacing the unit was our only option."

"Ricky explained what he was doing on maintaining my heating and cooling system. Very polite."

"Very nice & told me what he was doing & took care of the problem."

"Eddie is very thorough in every bit of the service call"

"I was pleased they came so quickly. Jeff found this issue within 45 minutes and fixed it."

"Nice and on time"

"He knew what he was doing and answered all my questions about the slow leak that was discovered back in april/may of this year."

"He stated he was new with the company and I made it a priority to be available for questions. I noticed he did not take as much time checking my unit and I he was ready to leave and I noticed he had not checked my heat pump. When I asked him if he was going to check my heat pump, he said he didnt know I had a heat pump????. I told him where it was and no longer than he was out there I didnt feel he had time to do a good check and the other technicians always used my water hose to make sure it was clean. He didnt. I dont feel my units received the checkup that I am accustomed to. Possibly with a bit more training, he will be a better tech."

"Alex was very thorough and quick. He explained what was doing very well."

"Did a great job and was very professional"

"Adam was courteous and professional and provided useful information to me."

"Friendly person and knowledgeable about his task in hand"

"Personable, asked the right questions, business like, told me what was going on and discussed possible options clear and concisely."

"Arrived on time, clean & efficient"

"average service visit"

"Keep me informed during time required to obtain replacement part. Part was installed quickly after arrival."

"Eddie Let's us know what the exact problem is & what it's going to take to fix it & doesn't mess around !!!"

"Technician (Jeff) arrived early and was extremely knowledgable and helpful. I had to reschedule an earlier appointment and the office staff was very helpful in making the change."

"Made perhaps the best of a bad situation."

"Rick has earned the trust of my husband and I completely. We always know he will do a great job and be truthful."

"He knew what was wrong by listening to the unit and got it fixed and running"

"Tech very informative about my problem."

"we received services Sat. night so that we did not go without air cond. for a very hot week. your serviceman went above and beyond to fix the problem. He was wonderful"

"Chuck was prompt, on task, very informative"

"Knowledgeable about system issues. Courteous and efficient."

"he did his job and was very polite and arrived early"

"I called and they came out within 20 minutes due to an emergency. The service was excellent and Jeff Beaver the tech was extremely knowledgeable and helpful he was quick and thorough"

"My technician was very professional, knowledgeable, and courteous. He called to say he was on the way, and arrived at the appointment time. He assessed my system, came in and told me what needed to be done and then serviced the unit. The price I paid for the maintenance contract is truly a bargain."

"Courteous and very professional!"

"Knew very well what was needed. He replaced a filter that was a bit small for opening and had been that way for years. Other technicians just said they did not have the correct size. Ed got a proper size frame from truck, fitted the filter, and installed the frame/filter combo that fit the opening!! This will result in less dust in our home. Thanks to Eddie."

"The technician did all he could. Unfortunately, mine is an old system."

"Adam was punctual, courteous, knowledgeable and thorough."

"Service was and has always been "Top Notch""

"Technician was very nice and friendly. Fast service and fixed our problem. Thank you!"

"The technician was prompt, provided quality service and communicated well. The only issue I had was talking to the office to schedule the appointment. The local number wasn't very helpful, they couldn't really answer any questions. the 800 # was more knowledgable and scheduled my appointment."

"Service person was knowledgeable and shared his knowledge with me on what we can do to keep our units working."

"Eddy knew exactly what to do and gave me some troubleshooting tips for the future. Eddy was great!"

"He was very thorough and polite. The technician answered my questions about my air conditioning unit."

"I have never met a more conscientious, skilled or personable technician than Mr. Jeff Beaver. He, more than anything else I can think of, is why we have stayed with Teays Valley Service year after years after year!"

"Robert was on time and very hard working!"

"Alex has been servicing my old unit for years. I appreciate that"

"Prompt service"

"Jeff is always courteous and personable. His professionalism and knowledge of our systems has always resulted in both keeping our systems going and solving any problems."

"Prompt, courteous and efficient service as always."

"No definite answer on problem. Called another repair person"

"He fixed the problem , didnt have the correct part , but got us up and running again. Has to order a new fan motor. Then, come back and install to fix the system."

"problem solved. super nice technician"

"Cool air again"

"To long to get part in"

"Chuck was friendly and mindful of his tasks."

"The service was beyond expected. Friendly and knowledgeable."

"Because we are very satisfied. The service men were friendly, competent and professional."

"Young but very courteous and knowledgeable . However I'm still waiting on pictures of our duct system to be sent to our email address. Please send."

"The technician was prompt, friendly and knowledgable. He had my A/C up and running in about 15 minutes."

"I did not receive a service from Teays Valley H & C."

"My unit was working completely fine. They came and did the check up and my unit stopped working. Came out the next day and said nothing could be done. Unless I paid, which makes.the service agreement complete ****."

"Adam provided great service!"

"Robert was informative, knowledgable and helpful. He came on time and did a thorough job."

"Technician was very informative and friendly"

"Technician was friendly, knowledgeable, and worked steadily."

"The problem was solved in a manner satisfactory to me. Technician called ahead. A verification of the appointment was sent to me. Mr Miller was courteous, helpful and knowledgeable."

"He went to work as soon as he arrived. Had to put up with my two cats and didn't complain."

"Technician did a good job explaining the problem and fixed it on the same appointment as the the maintenance check."

"He was very mannerly, thorough and professional."

"GREAT SERVICE"

"Chuck was efficient, professional as always. He has done my maintenance calls for years so I was really glad to see him for the emergency call!"

"Everyone we spoke with or worked on our AC unit was professional, courteous, and prompt. They were careful to not make a mess, and I loved that they wore booties over their shoes to protect my floors. It was an overall great experience."

"friendly and informative"

"On time, efficient process."

"did the complete job well"

"The technician was nice and professional and added Freon like we needed it was pricey but it got added. The problem is when he tried to disconnect his hoses it took over a minute with the Freon he added leaking out and then some. It was so bad he had to get his gloves because his fingers were freezing. The air from the vent was 65* before he disconnected his lines after that the vent temperature was 73*. Im unlikely to use you again unless you fix what I paid for."

"Did not show up"

"Tech was both freidly and professional while working to uickly repair our AC."

"Prompt. Came on a Sunday. Quickly found the problem and fixed it."

"The service was fine but to charge $148.00 dollars for a $40.00 dollar capacitor because my warranty was two months past is ridiculous."

"Chuck arrived on time and did exactly what I wanted."

"He explained what he was doing. He was friendly and on time."

"The technicians were more than prompt and did the unit check efficiently."

"Alex is great! He knows our systems very well and always makes sure everything is up to perfect working order."

"Quick, quiet and professional"

"Same day service as usual. The tech has been here before and has always been very respectful and courteous. It was raining and tech still worked on my AC."

"Alex and his helper were prompt and professional with the repair work."

"Service was fine and so was the technician"

"service person was excellent in how he helped us."

"Adam was very ready to clearly explain my questions snd concerns Also he was methodical with his work, obviously knew how to service the ac and was thorough in job, nice person, and neat, respectful of my home Very good employee!"

"Good job"

"great tech, very knowledgeable and personable."

"Courteous, arrived on time"

"On time. Very nice. On point with the problem."

"I hated to call being it was 12:30 at night, but it was electrical wires burning on my unit so I did. When Shane arrived he showed the same respect as if it were during regular hours. He took his time and was very thorough. We appreciated him in taking care of us."

"They did the best they could under the circumstances."

"On 7/2/19 the tech said he was sent to the wrong address. (We have 2 houses. The confirmation email I received for 7/2/19 listed 820 Observatory Dr, but the tech went to 1215 Highland Dr which had been checked the week before). The tech on 7/2/19 was very annoying. He talked constantly. I hope I don't have to deal with him again. He was also a little rude. After over an hour of listening to him I asked if he was almost finished since I needed to start dinner. He sarcastically said something like, "Sorry to have bothered you.""

"Great job."

"Jeff said there was NOTHING wring with the unit. A horrible burning smell was coming from the unit. Had to call AGAIN the next day. The new tech siad the motior was burnt up and that the unit was frozen."

"Your technicians are always professional and friendly. Their level of experience is always top notch."

"Professional job."

"The technician was mindful of my time and was careful upon entering and leaving the house."

"Technician was very helpful, polite and knowledgeable"

"Carlos was prompt and ontime. He was very courteous and friendly to my husband and myself. Explained everything he did."

"Very professional and friendly"

"Rick was fantastic. He was very professional and went above and beyond."

"Good service"

"Polite, explained procedures thoroughly, competent."

"The installers were professional, courteous, and very proficient installing the new system. We are very pleased."

"I would like to get back-up information about the items installed. (A/c, furnace, water heater)"

"The technicians were very respectful of not arriving before 9 am because of the baby, worked quickly, cleaned up the area nicely and were very nice persons."

"Friendly, efficient, kept us informed about what he was doing"

"Very courteous! Very professional"

"The technician, Adam Scarbro, was courteous and professional. Adam provided accurate results of his maintenance visit."

"Excellent service!"

"Tech was prompt, professional, courteous, wore shoe protectors, thorough and nice."

"On time, quick and did what was needed to tune up our AC."

"Shane was the nicest young man..He found the problem right away.."

"High quality service."

"Chuck was very professional in his work ethics, and explained each step he was doing"

"Very nice and informative"

"Very thorough"

"Shane knew exactly where to look first..He also let me know how much it would be as we went...He was so sweet.."

"Very professional and knowledgeable of equipment."

"The techs stayed with until they finished."

"Tyler and co-worker were on time, courteous and completed tune up quickly."

"I never give the highest rating,I give you room to improve!"

"Because of Eddie"

"didn't show"

"keep house clean and professional in all ways"

"Speed, mannerisms, and outcome."

"He is very polite and extremely thorough."

"Jeff always does an exceptional job...."

"Mr. Hayes was friendly and polite. He gave good description of problem with capacitor problem and replaced it on the same trip. We also had good discussion of my aging equipment and fact that the refrigerant the system uses is being phased out."

"Very professional and informed me of everything he was doing"

"Notified us of the time window ahead of time and also called within ½ hour prior to arrival and was on time!"

"Great guy. Knowledgeable. Easy going. Quick and prepared."

"because it only took him a few minutes to discover the problem, and it it fixed in no time, H e was nice and kind and explained everything to me with all the crazy questions i asked about things i know nothing about, I would recommend him to anyone"

"Extremely competent service."

"The technician was good and efficient and was knowledgeable."

"Adam was very professional and knowledgeable with his work."

"The service person was right upfront about the heating/cooling system and gave me information as an absentee landlord that was helpful"

"Friendly, took extra care to explain what was done"

"Alex goes above and beyond making sure that everything is in perfect working order, and explains what he has done, and anything specific we need to do in the future."

"Very Professional"

"The tech just knows his stuff and has always been honest with me"

"Adam did a lot more of cleaning and checking out the unit then anyone else that have been here..when he took off the front part over the coils it was so filthy..most of the other guys just sprayed the out side off. you could tell it hadn't been cleaned for a very long time."

"He spent all the time he was here doing what he was suppose to do."

"Andy did a great job. He reviewed the steps he was to take with the furnace check. He worked extra hard on the outside unit and did an excellent job cleaning it up."

"Jeff did excellet work, troubleshooting and correcting problem, the fan wasn't running correctly!"

"Everything A-OK"

"Adam was very polite and efficient. My unit is 34 yrs old & his preventive maintenance was thorough"

"Appointment was 10-12 and I never received call until after 12:30 and he arrived about 1:30. He did not check anything inside...filers, thermostat."

"Adam was a very polite, pleasant and efficient young man. He was very thorough in preparing my very old unit for summer cooling."

"The representative was very conscientious about contacting me and keeping me apprised of what was going on with my problem."

"HE WAS VERY FRIENDLY. CHECKED EVERYTHING OUT AND EXPLAINED WHAT HE DID."

"Service was quick and correct!"

"He cleaned unit very well"

"Adam was very friendly, courteous and explained items very efficiently."

"On time , pleasant and proffesional."

"Everything was great except the tech was supposed to arrive between noon and 4pm, but did not arrive until 5pm. Tech was very professional and knowledgeable once he arrived."

"The technician made a recommendation to replace the air return vents/grilles without being fully aware of its availability or lack thereof. Unable to find the 32"x1"x8" grilles anywhere after going to Ace Hardware, and researching Lowe's, Home Depot and Amazon online. Very frustrating."

"he was polite and worked efficiently."

"As usual, the tech was courteous, knowledgeable, helpful, & patient with our many questions."

"Robert was efficient and professional. And he even called to come earlier than our scheduled time which was great for us."

"Though no fault of his own, we were advised that his was the last visit TV would be making under our current service agreement. We expected one more this fall. We felt we had been misled. We believed that there would be two visits after we purchased the service agreement."

"The technician was knowledgeable and provided some information I did not know previously."

"The one and ONLY reason I give that high of a rating is Adam. He took his time today, listened to me, put up with my expressions of dissatisfaction with TVSE, solved the problems I was having and (hopefully) made everything work the way it should have been working all along."

"to leave room for improvement."

"Technician was right on top of all aspects of my HVAC units saying, for instance, you are almost out of filters. Simple, but this is the first time someone has told me such. Usually, when we run out, I'm informed. I believe Tech's name was Joshua. If so, or regardless, I would like to have this technician service my units going forward, please."

"My technician was kind, professional, and completed the job well."

"prompt and efficient"

"The work performed on the A.C. was efficient."

"Waited to long for the compressor and I had to call and check on it."

"The tech was very friendly, knowledgable and respectful of my home"

"Pleasant professional , and knowledgeable."

"Great service and trustworthy."

"Technician was on time. Courteous. Got right to the task & explained in detail what he had performed to the AC unit. Completed his paperwork & said have a great day."

"Th technician was here for my prepaid service. He said I had a bad sensor and replaced it but charged me $95 for a service call. He was already here and the replacement took about 2 or 3 minutes. I feel this was not justified."

"We've been customers for 40+ years. We've been satisfied with their product plus service."

"Quick service when needed"

"Very helpful, quick and professional"

"A problem with outside unit was found and corrected"

"Robert was very polite and professional with his work. He was quite knowledgeable on furnance and air conditioner."

"Met with your tech paid $104.94 to have him meet me and quote the requested repairs. Called them back 3 times over a 10 day period no response, called again today to ask for a mgt person to contact me, receptionist said they would call back in 15-20 minutes, NO CALL Back. I OWN 5 PROPERTIES THAT THIS COMPANY HAS SERVICED IN THE PAST, DONE WITH THEM"

"Service tech got down to business right away after arriving, and seemed to know what he was doing."

"Good friendly service"

"Alex was so professional and did a great job. He was right on time."

"Robert is very courteous and helpful"

"I do not think this service tech knows very much about thermostats. In addition to the regular service, I had added that the thermostat was no longer working correctly. He was more interested in selling a $500 thermostat."

"The technician was very courteous and professional. He answered all my questions and explained things in terms I could understand"

"Tech was on time. Did a thorough job, as always!!"

"Chuck always does a great job."

"Alex always provides the best in customer service."

"Very polite. Did a thorough job. Shane arrived a couple hours later than scheduled but said another guy was suppose to come and couldnt make it. No problem for us."

"This was my twice yearly maintenance check. Tech found a bad capacitor and said he was required to charge $90 labor to replace it (for a three minute job) when the tech was already on-site. I have been a long time customer and was not satisfied with this action. Very satisfied with the Tech, not satisfied with Teays Valley policy."

"Shane was very polite and thorough. He did a great job."

"Jeff knows my systems and is always pleasant and neat when he comes to fix whatever is wrong."

"went very well."

"Technician was polite and courteous. Did more than I expected. Was very knowledgeable."

"He checked the air conditioner and the furnace. Told him furnace had a smell when switching from cool to heat. He is very polite and explained things."

"The technician was very professional; did his job; discussed with us what he did; and left. Did not waste time and was very professional."

"Arrived on time. Shane performed his work in a professional manner. Keep me informed of his findings and answered my questions."

"Eddie Donald is the only technician I will let work on my system which I have had for 10 years now when I call I always schedule Eddie Donald for my service. He did text the problem immediately, he knows the issues regarding my system regarding my ceiling in the upstairs area where my air-conditioner sits and hes always very honest and truthful with me. I will not have anybody else but Eddie Donald work on my system he is the best."

"Informative and paid attention to detail"

"Very professional & courteous service"

"Friendly technicians. Take time to answer questions to my satisfaction, no matter how long it takes. 1 am old; hard to understand modern installations!"

"On time Great attitude And put his covers over his shoes before entering house"

"Service was great"

"EXCELLENT SERVICE"

"He found mould in the control section of the air handler and presented estimates for the various UV lights recommended by the company for treatment."

"Technician was prompt, clean, knowledgeable and friendly."

"On time and knowledgably ."